# Stop answering customers from greasy phones. Give your service desk one shared inbox — EliteTeQ Inbox for garages, service centres, body shops and tyre centres in Tanzania

**Customers ask “is my car ready?” all day. The mechanic who knows is under a car, the advisor is on the phone, and quotes for new jobs wait until evening.**

EliteTeQ Inbox lets your service advisors and front desk answer repair bookings, quotes and “is it ready?” questions from one shared inbox. Every job has an owner, quotes are followed up, and customers get an away message after hours. Staff in Dar es Salaam and Arusha or anywhere else answer from one +255 business number, with office hours on Dar es Salaam time (EAT).

- Repair and service bookings
- Quotes for jobs and parts
- “Is my car ready?” updates
- Tyres, batteries and parts

Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month)

## Sound familiar? What garages & service teams in Tanzania tell us

> Customers keep asking for updates and nobody knows who has the job.

Each customer is assigned to one advisor, with internal notes from the workshop the customer never sees.

> We send quotes and the customer goes quiet.

Jobs sit on a pipeline from quote to approved to done. Waiting quotes are flagged hot.

> We are closed on Sunday, but customers still message.

An away message goes out outside your hours, and the chat waits at the top on Monday.

*Every enquiry is a customer deciding where to spend. Don’t let yours wait.*

## One shared inbox for garages, service centres, body shops and tyre centres in Tanzania.

EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.

Customers in Tanzania write in Swahili and English, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:

With EliteTeQ Inbox, you can:

- Repair and service bookings
- Quotes for jobs and parts
- “Is my car ready?” updates
- Tyres, batteries and parts

Less switching between phones. More enquiries turned into customers.

Start Your Free Trial: https://crm.eliteteqpos.com/signup

## Get your team answering in a day

No installation and no long training.

1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed.
2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +255 WhatsApp Business number with you on WhatsApp, on Dar es Salaam time (EAT), in about 40 minutes.
3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Dar es Salaam and Arusha or from home.
4. **Set up your pipeline** — Name the stages after how you work, for example: Booking request → Inspection → Quote sent → Approved.
5. **Start answering** — Assign chats, follow up hot leads and watch the reports.

Create Your Free Account: https://crm.eliteteqpos.com/signup

## What is a WhatsApp CRM for garages & service?

A WhatsApp CRM for garages & service is a shared inbox and lead pipeline for the messages garages, service centres, body shops and tyre centres in Tanzania get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Booking request, Inspection, Quote sent), and shows the owner who answered and how fast.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Tanzania | +255 WhatsApp Business numbers, office hours on Dar es Salaam time (EAT) |
| Languages | Customers write in Swahili and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Simple pricing. No complicated contracts.

The same plans for every industry in Tanzania, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## A pipeline for garages & service

An example you can set up in Settings → Pipeline stages and rename any time.

1. Booking request
2. Inspection
3. Quote sent
4. Approved
5. Ready for collection
6. Lost

## How garages & service teams use EliteTeQ Inbox

Real screens from our demo workspace, with example data.

### Advisors share the desk

Every advisor answers from their own login; jobs are assigned and transferred with notes.

- Own login for each advisor
- Transfer with a note
- Internal comments

### Jobs tracked to collection

Move each job from booking to quote to ready, filtered by advisor.

- Stages you name yourself
- Hot leads flagged
- Filter by advisor

### Hours and greetings

A greeting for new customers and an away message when you are closed.

- Greeting for new contacts
- Away message after hours
- Hours set day by day

## Phones and personal chats vs EliteTeQ Inbox

The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Dar es Salaam and Arusha or at home.

| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |

## Other industries

EliteTeQ Inbox works the same way for any business that sells or serves over chat in Tanzania.

- [Marketing agencies](https://eliteteqpos.com/tz/inbox/industries/marketing-agencies/)
- [Events & weddings](https://eliteteqpos.com/tz/inbox/industries/event-planners/)
- [Recruitment](https://eliteteqpos.com/tz/inbox/industries/recruitment-agencies/)
- [Real estate](https://eliteteqpos.com/tz/inbox/industries/real-estate/)
- [Schools & education](https://eliteteqpos.com/tz/inbox/industries/schools/)
- [E-commerce](https://eliteteqpos.com/tz/inbox/industries/ecommerce/)
- [Car dealerships](https://eliteteqpos.com/tz/inbox/industries/car-dealers/)
- [Healthcare](https://eliteteqpos.com/tz/inbox/industries/healthcare/)

## More than a shared inbox. A better way to manage your customer relationships.

A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.

- **Designed for teams:** Employees work with their own logins, roles and responsibilities.
- **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow.
- **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.

## EliteTeQ Inbox in Tanzania

EliteTeQ Inbox works for garages, service centres, body shops and tyre centres in Tanzania on your existing +255 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Dar es Salaam and Arusha or anywhere else.

In Tanzania, customers in Dar es Salaam and Arusha ask about stock and prices on WhatsApp first. EliteTeQ Inbox lets several staff answer from one business number.

Customers in Tanzania mostly write in Swahili. Your team replies in Swahili, and template messages can be created in Swahili or English.

Office hours are set day by day for each number. A common setup in Dar es Salaam: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +255 (e.g. +255 754 000 000)
- **Office hours:** Run on Dar es Salaam time (EAT)
- **Weekend:** Saturday and Sunday
- **Templates:** English or Swahili
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

[EliteTeQ POS for garages & service in Tanzania](https://eliteteqpos.com/tz/industries/auto-parts-stores/)

## Selling on WhatsApp in Tanzania

Dar es Salaam concentrates wholesale and retail while Arusha runs on tourism seasons and the lake region on fishing and mining. Electronic fiscal receipting applies nationally and mobile money is the default tender.

### [Mwanza](https://eliteteqpos.com/mwanza/)

Mwanza Region · a Lake Victoria port and regional commercial centre

Lake transport, fishing and regional mining shape commerce, and cross-lake trade toward Uganda and Kenya adds a cross-border layer. The binding constraint is weight-based perishable handling for fish and produce, alongside fiscal receipting. Mwanza is the commercial hub of the lake region, with trade shaped by fishing, gold mining in the surrounding area and lake transport toward Uganda and Kenya. Client enquiries from Mwanza get an owner and a follow-up instead of sitting in someone’s personal chats.

### [Mbeya](https://eliteteqpos.com/mbeya/)

Mbeya Region · the main commercial centre of Tanzania's southern highlands

Agricultural trade and traffic on the corridor toward Zambia and Malawi keep wholesale busy. Mbeya sits on the main road and rail corridor toward Zambia and Malawi, so trucking and cross-border trade feed its markets alongside a strong agricultural trade. Client enquiries from Mbeya get an owner and a follow-up instead of sitting in someone’s personal chats.

### [Dar es Salaam](https://eliteteqpos.com/dar-es-salaam/)

Dar es Salaam Region · Tanzania's commercial capital and principal port

Kariakoo runs dense wholesale trade while the peninsula carries higher-basket retail and restaurants, and traffic between them is heavy enough to make transfers impractical. Dar es Salaam concentrates most of Tanzania's formal trade, from the dense wholesale activity around Kariakoo to the higher-basket retail and restaurant corridors along the peninsula. Client enquiries from Dar es Salaam get an owner and a follow-up instead of sitting in someone’s personal chats.

### EliteTeQ Inbox in every city of Tanzania

- [Dar es Salaam](https://eliteteqpos.com/dar-es-salaam/): Dar es Salaam Region, Tanzania's commercial capital and principal port
- [Dodoma](https://eliteteqpos.com/dodoma/): Dodoma Region, Tanzania's political capital
- [Arusha](https://eliteteqpos.com/arusha/): Arusha Region, the gateway to northern safari tourism and a conference centre
- [Mwanza](https://eliteteqpos.com/mwanza/): Mwanza Region, a Lake Victoria port and regional commercial centre
- [Mbeya](https://eliteteqpos.com/mbeya/): Mbeya Region, the main commercial centre of Tanzania's southern highlands


## Questions businesses ask us

**Is there a WhatsApp CRM for garages & service in Tanzania?**

Yes. Garages & service teams in Tanzania use EliteTeQ Inbox with their own +255 WhatsApp Business number. Staff in Dar es Salaam, Arusha or anywhere else answer from their own logins, customers write in Swahili and English, and office hours run on Dar es Salaam time (EAT). Plans start at $29 a month with a 7-day free trial.

**Can mechanics see the chats?**

If you invite them. Each person gets a login and counts toward your plan’s people; many garages keep chats with advisors and pass workshop notes internally.

**Can we send a “your car is ready” message?**

Yes. Reply freely within 24 hours of the customer’s last message, or send an approved template after that.

**Does it manage parts stock?**

No. EliteTeQ POS handles parts stock and sales; EliteTeQ Inbox handles the conversations.

**Can several staff use the same WhatsApp number?**

Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Every garages & service enquiry is an opportunity. Don’t let yours get lost in Tanzania.

Bring your channels, your team and every customer conversation into one organised workspace.

Start Your Free Trial Today: https://crm.eliteteqpos.com/signup

## More about EliteTeQ Inbox

EliteTeQ Inbox: smarter business, better conversations.

- [EliteTeQ Inbox overview](https://eliteteqpos.com/tz/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/tz/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/tz/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/tz/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/tz/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/tz/inbox/api/)
- [Pricing](https://eliteteqpos.com/tz/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20garages%20%26%20service%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Tanzania.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/tz/inbox/industries/auto-repair/