# Every “price?” under your posts, answered: Facebook and Instagram inbox in Senegal, next to WhatsApp

**Every DM and every comment on your posts lands in the same inbox as your WhatsApp chats.**

Customers ask the same question in three places: a WhatsApp message, an Instagram DM and a “price?” under a post. EliteTeQ Inbox brings them together, so one team answers all of them, and the comments get the same speed as the DMs. Customers in Senegal write in French and Wolof, and keyword auto-replies work in French and Wolof too.

- Facebook Messenger and Instagram DMs
- Comments on Facebook and Instagram posts
- Automatic replies by keyword, public or private
- Filter the inbox by channel

Bring my comments into one inbox free: https://crm.eliteteqpos.com/signup (7 days free · no card needed · Facebook and Instagram on every plan)

## The comments nobody saw

> People ask “price?” under our posts and we notice days later.

Comments on your Facebook and Instagram posts land in a Comments tab, with the post they belong to, until someone marks them handled.

> We type the same answer about price and location all day.

Make a rule once: when a comment says “price”, “cost” or “how much”, reply under the post and send the details in a private message.

> Instagram DMs are on one phone and WhatsApp on another.

Messenger, Instagram and WhatsApp chats share one list, each with its channel badge.

### How many “price?” comments are sitting under your posts right now?

Send us your Page or Instagram name. We connect them with you and set up your first automatic reply for the questions you get most. [Connect my Facebook and Instagram](https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20answer%20our%20Facebook%20and%20Instagram%20messages%20and%20comments%20in%20the%20same%20inbox%20as%20WhatsApp.%20Can%20you%20help%20me%20connect%20them%3F%20I%E2%80%99m%20in%20Senegal.) on WhatsApp +1 214 423 5355.

## How Facebook and Instagram join the inbox

Connect once; from then on DMs and comments arrive with your WhatsApp chats.

1. **Connect your Page and Instagram** — Link your Facebook Page and the Instagram account connected to it, in Settings.
2. **DMs arrive as chats** — Messenger and Instagram conversations appear in the inbox with their channel badge, ready to assign.
3. **Comments get their own tab** — When Moussa comments “how much?” under a post, it appears in Comments with the post, ready for a reply.
4. **Set automatic replies** — Choose keywords like “price” and write a public reply, a private message, or both. They go out by themselves.

## Can I manage Facebook and Instagram messages with WhatsApp in one inbox?

Yes. EliteTeQ Inbox connects your Facebook Page and Instagram account alongside your WhatsApp Business number. Messenger chats and Instagram DMs land in the same inbox as WhatsApp, and comments on your posts land in a Comments tab, so one team in Senegal answers every channel from one place.

- Messenger, Instagram DMs and WhatsApp in one list
- Comments with the post they belong to
- Automatic public or private replies by keyword
- Included on every plan

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Senegal | +221 WhatsApp Business numbers, office hours on Dakar time (GMT) |
| Languages | Customers write in French and Wolof |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## What changes for your social team

No more switching between apps, or comments that nobody saw.

### One list for every channel

Each chat shows its channel, so the team knows whether it is answering on WhatsApp, Messenger or Instagram. Filter to one channel when you need to.

- Channel badges on every chat
- Assign and comment the same way on every channel
- Each customer becomes a lead in the pipeline

### Comments, answered like chats

A two-pane Comments view shows the post and its threaded comments. Reply in public, send the commenter a private message, or both, from one box, with saved replies.

- Post card with the comment thread
- Public/private switch in one composer
- Saved replies for common questions

### Automatic replies by keyword

Make a rule: when a comment on Facebook, Instagram or both contains “price”, “how much” or “available”, reply publicly and send the details in a private message.

- Up to 40 keywords per rule
- Choose Facebook, Instagram or both
- Turn rules on and off any time

## Separate apps vs one inbox

The channels are different; the customer in Dakar is the same.

| Separate apps | EliteTeQ Inbox |
|---|---|
| WhatsApp, Messenger and Instagram on different devices | All in one list, with channel badges |
| Comments noticed late, or not at all | A Comments tab with every post’s thread |
| The same answer typed again and again | Keyword auto-replies and saved replies |
| No record of who answered | Every reply tied to a teammate |

## For businesses that sell from their posts

Where customers find you on Facebook or Instagram and ask before they buy.

- [Beauty salons](https://eliteteqpos.com/sn/industries/beauty-salons/)
- [Restaurants & cafés](https://eliteteqpos.com/sn/industries/restaurants-and-cafes/)
- [Clothing stores](https://eliteteqpos.com/sn/industries/clothing-stores/)
- [Electronics stores](https://eliteteqpos.com/sn/industries/electronics-stores/)
- [Mobile phone shops](https://eliteteqpos.com/sn/industries/mobile-phone-shops/)
- [Pharmacies](https://eliteteqpos.com/sn/industries/pharmacies/)
- [Hardware stores](https://eliteteqpos.com/sn/industries/hardware-stores/)
- [Wholesale & distribution](https://eliteteqpos.com/sn/industries/wholesale-distribution/)

## EliteTeQ Inbox in Senegal

Facebook, Instagram and WhatsApp customers in Senegal land in the same pipeline, so a buyer who first commented on a post and later messaged on WhatsApp is still one lead.

In Senegal, customers often message a business before visiting a shop in Dakar or ordering for delivery. EliteTeQ Inbox lets a whole team answer from one business number.

Customers in Senegal write in French and Wolof. Your team replies the way they write, and template messages can be created in French.

Office hours are set day by day for each number. A common setup in Dakar: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +221 (e.g. +221 77 000 00 00)
- **Office hours:** Run on Dakar time (GMT)
- **Weekend:** Saturday and Sunday
- **Templates:** English or French
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

## Selling on WhatsApp in Senegal

Customers in Senegal pay with Wave, Orange Money and Free Money wallets, cards, and cash, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.

### [Kaolack](https://eliteteqpos.com/kaolack/)

Kaolack Region · a major trading city in central Senegal

Kaolack is a long-established trading city in Senegal's groundnut basin, with one of the country's largest markets. Wave and Orange Money are everyday payment methods, and taxes are administered by the DGID. A large market draws traders from across the region. Customers in Kaolack who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Dakar](https://eliteteqpos.com/dakar/)

Dakar Region · Senegal's capital and principal port

Dakar is the commercial and logistics centre of the Senegambian coast, with trade ranging from the dense central markets to the higher-basket retail and restaurant districts of Almadies and Les Almadies. The central markets, the Plateau business district and the Almadies restaurant strip each pull different customers, and the peninsula's traffic separates them further. Wallet payments dominate small baskets. Customers in Dakar who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Thiès](https://eliteteqpos.com/thies/)

Thiès Region · Senegal's second city and a road and rail junction

Thiès sits on the main routes inland from Dakar and functions as a distribution and light-manufacturing centre, so a meaningful share of local trade is wholesale to smaller towns. Bulk pricing tiers and supplier tracking matter more than promotional features, and demand is steadier through the year than in the coastal tourism towns. The town sits on the inland routes from Dakar and functions as a distribution point, so bulk selling to smaller towns sits alongside ordinary retail. Customers in Thiès who find you on Instagram or Facebook land in the same list as WhatsApp.

### EliteTeQ Inbox in every city of Senegal

- [Dakar](https://eliteteqpos.com/dakar/): Dakar Region, Senegal's capital and principal port
- [Thiès](https://eliteteqpos.com/thies/): Thiès Region, Senegal's second city and a road and rail junction
- [Touba](https://eliteteqpos.com/touba/): Diourbel Region, a major religious centre and trading city
- [Saint-Louis](https://eliteteqpos.com/saint-louis/): Saint-Louis Region, a historic coastal city and fishing centre
- [Kaolack](https://eliteteqpos.com/kaolack/): Kaolack Region, a major trading city in central Senegal


## Questions businesses ask us

**Is Facebook and Instagram on every plan?**

Yes. Starter, Growth and Business all include Messenger, Instagram DMs and comments.

**Which Instagram account can I connect?**

An Instagram professional account linked to your Facebook Page.

**Can automatic replies go out privately?**

Yes. A rule can post a public reply, send the commenter a private message, or both.

**Do automatic comment replies work in French and Wolof?**

Yes. A rule replies when a comment contains words you choose, in any language, so add the words customers in Senegal actually type, such as “prix”. The rule can reply publicly, send a private message, or both.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Answer every channel from one place in Senegal

Start the 7-day free trial and connect your Page in Settings.

## More about EliteTeQ Inbox

- [EliteTeQ Inbox overview](https://eliteteqpos.com/sn/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/sn/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/sn/inbox/whatsapp-crm/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/sn/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/sn/inbox/api/)
- [Pricing](https://eliteteqpos.com/sn/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20answer%20our%20Facebook%20and%20Instagram%20messages%20and%20comments%20in%20the%20same%20inbox%20as%20WhatsApp.%20Can%20you%20help%20me%20connect%20them%3F%20I%E2%80%99m%20in%20Senegal.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/sn/inbox/facebook-instagram-inbox/