# We look after your Shopify store every month.

**Your store breaks on a Saturday. Who do you message?**

An app update knocks out the cart. A banner needs changing before tomorrow’s sale. The checkout looks wrong on one phone. A support plan means there is always someone who knows your store, answering on WhatsApp, fixing it properly instead of patching it.

- A team that knows your store
- Requests on WhatsApp
- Monthly health check
- Fixed monthly price

## How we look after your store

1. **Audit and back up** — We review your theme, apps, speed and checkout, back up the theme, and write down what is fragile before anything changes.
2. **Watch it every week** — We check the key shopping paths, app and theme updates and Shopify’s changes each week, so problems are caught before customers report them.
3. **Fix and change on request** — You message us on WhatsApp; we log the request, make the change on a copy of the theme and publish once you have approved it.
4. **Report each month** — A short report covers what was fixed, what changed, what to watch and what we suggest next.

## What you have each month

- **Someone who knows your store** The same team handles every request, with notes on your theme and apps, so nothing has to be explained twice.
- **Problems caught early** Broken apps, failed updates and checkout errors are spotted in routine checks, not by an unhappy customer.
- **A theme you can roll back** Every change is made on a backed-up copy, so a bad update can be undone.
- **A clear monthly record** You see what was done and why, in plain language, every month.

## What does Shopify maintenance and support include?

Shopify maintenance and support is a monthly plan where a team looks after your store: fixing problems, testing theme and app updates, checking checkout and speed, and making small changes you ask for. EliteTeQ provides this for stores worldwide, with requests handled on WhatsApp.

- Fixes when something breaks
- Theme and app updates tested
- Monthly checkout and speed check
- Small changes on request

## What happens when nobody looks after the store

- **Small bugs quietly cost sales** A broken variant picker or a missing image can sit unnoticed for weeks. A monthly check catches them before customers give up.
- **Apps pile up and slow everything** Old apps leave code behind even after you remove them. We clean out what is unused and flag new apps that drag the store down.
- **Every change means finding a freelancer** Each new person needs to learn your store from scratch, and some leave things worse. One team that already knows your setup is faster and safer.
- **Updates get skipped out of fear** Stores stuck on outdated themes miss fixes and features. We test updates on a copy first, so updating stops being a gamble.

## What a support month looks like

### Ask on WhatsApp, see it done

Send a message, a screenshot or a voice note. We confirm what we will change, do it, and tell you when it’s live.

- Requests by message, screenshot or voice note
- Clear confirmation before any change
- Done note when it’s live

### A health check before problems show

Every month we walk through your store like a customer, test checkout, check speed and review apps, and send you a short report.

- Test order through checkout
- Speed and app script review
- Broken links and images fixed

## What you get

- **WhatsApp request line** — Message us fixes and changes, and get a clear reply from someone who knows your store.
- **Bug fixes** — Theme, layout and checkout problems found and fixed properly.
- **Theme and app updates** — Tested on a copy of your store before they go live.
- **Monthly health check** — Checkout, speed, links, images and apps reviewed every month.
- **Small changes included** — Banners, sections, products and pages updated as you need.
- **Monthly summary** — What we fixed, what we changed and what to watch next.

## Freelancer roulette vs a support plan

| Without it | With EliteTeQ |
|---|---|
| A new freelancer for every fix | One team that knows your store |
| Bugs found by customers | Bugs found in the monthly check |
| Updates skipped out of fear | Updates tested on a copy first |
| Unused apps still loading | Apps reviewed and cleaned out |
| Surprise invoices for small jobs | A fixed monthly price |

## For stores that can’t afford to be broken

- Stores without an in-house developer
- Brands running regular sales and launches
- Stores with many apps installed
- Owners who inherited a store from an agency
- Stores we built or redesigned
- Teams that change content every week

## A fixed monthly plan, no surprise invoices

A fixed price, in writing, before work starts.

- Free store check
- WhatsApp request line
- Bug fixes and small changes
- Tested theme and app updates
- Monthly health check and report

## Questions clients ask us

**Do you support stores you didn’t build?**

Yes. We start with an onboarding review of your theme, apps and settings, so we understand the store before we touch it.

**What counts as a small change?**

Things like banners, page sections, product updates, menus and minor layout fixes. Bigger work, such as a new feature, gets its own fixed quote before we start.

**How fast do you respond?**

We agree response times in your plan, and urgent problems such as a broken checkout always go to the front of the queue.

**Can I cancel the plan?**

Yes. Plans run month to month, and if you leave, you keep everything, including the notes we made about your store.

**Do you work with stores remotely?**

Yes. We support stores over WhatsApp, email and video calls, with a staff account you control in your Shopify admin.

## Give your store someone to call.

Send us your store link on WhatsApp. We’ll do a free check and tell you what we’d fix first.

- Phone: +1 214 423 5355
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/services/shopify-maintenance-support/