# Stop letting trip quotes go cold. Follow every traveller from enquiry to booking — EliteTeQ Inbox for travel agents, tour operators and safari companies in Saudi Arabia

**A family asks for a holiday quote on WhatsApp. You send it, they say they will discuss it, and three weeks later they book with an agency that followed up.**

EliteTeQ Inbox brings every trip enquiry from WhatsApp, Facebook and Instagram into one shared inbox. Each traveller is assigned to a consultant and tracked from enquiry to quote to booking, and you see which ads bring travellers. Staff in Riyadh and Jeddah or anywhere else answer from one +966 business number, with office hours on Riyadh time (AST).

- Holiday and package quotes
- Flight, hotel and visa questions
- Booking confirmations and deposits
- Changes and after-trip feedback

Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month)

## Sound familiar? What travel & tours teams in Saudi Arabia tell us

> We send quotes and never hear back. Nobody remembers who to chase.

Every traveller is on a pipeline. “Quote sent” is a stage, and the ones waiting for you are flagged hot.

> Our holiday ads bring hundreds of chats, and the consultants fight over who answers.

Auto-assign shares new chats out to consultants in turn, and each chat has one owner.

> Customers write on Instagram, Facebook and WhatsApp, and we answer from three phones.

All three channels arrive in one inbox, answered by the same team with their own logins.

*Every enquiry is a customer deciding where to spend. Don’t let yours wait.*

## One shared inbox for travel agents, tour operators and safari companies in Saudi Arabia.

EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.

Customers in Saudi Arabia write in Arabic and English, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:

With EliteTeQ Inbox, you can:

- Holiday and package quotes
- Flight, hotel and visa questions
- Booking confirmations and deposits
- Changes and after-trip feedback

Less switching between phones. More enquiries turned into customers.

Start Your Free Trial: https://crm.eliteteqpos.com/signup

## Get your team answering in a day

No installation and no long training.

1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed.
2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +966 WhatsApp Business number with you on WhatsApp, on Riyadh time (AST), in about 40 minutes.
3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Riyadh and Jeddah or from home.
4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Quote sent → Deciding → Deposit paid.
5. **Start answering** — Assign chats, follow up hot leads and watch the reports.

Create Your Free Account: https://crm.eliteteqpos.com/signup

## What is a WhatsApp CRM for travel & tours?

A WhatsApp CRM for travel & tours is a shared inbox and lead pipeline for the messages travel agents, tour operators and safari companies in Saudi Arabia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Quote sent, Deciding), and shows the owner who answered and how fast.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Saudi Arabia | +966 WhatsApp Business numbers, office hours on Riyadh time (AST) |
| Languages | Customers write in Arabic and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Simple pricing. No complicated contracts.

The same plans for every industry in Saudi Arabia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## A pipeline for travel & tours

An example you can set up in Settings → Pipeline stages and rename any time.

1. Enquiry
2. Quote sent
3. Deciding
4. Deposit paid
5. Booked
6. Lost

## How travel & tours teams use EliteTeQ Inbox

Real screens from our demo workspace, with example data.

### Every consultant, one inbox

Consultants answer from their own logins on a computer or phone. Pass a traveller to a colleague with a handover note.

- Auto-assign in turn
- Transfer with a note
- Internal comments with @mentions

### Quotes followed up, not forgotten

Move each traveller from quote to deposit to booked. Filter by consultant or destination category.

- Stages you name yourself
- Hot leads flagged
- Categories for destination or package

### Know which ads bring travellers

Leads from Click-to-WhatsApp ads carry the ad’s name, and reports rank ads by leads and bookings.

- Ad name on every lead
- Clients won per ad
- Busiest hours

## Phones and personal chats vs EliteTeQ Inbox

The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Riyadh and Jeddah or at home.

| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |

## Other industries

EliteTeQ Inbox works the same way for any business that sells or serves over chat in Saudi Arabia.

- [Schools & education](https://eliteteqpos.com/sa/inbox/industries/schools/)
- [Hotels](https://eliteteqpos.com/sa/inbox/industries/hotels/)
- [Salons & spas](https://eliteteqpos.com/sa/inbox/industries/beauty-salons/)
- [Restaurants](https://eliteteqpos.com/sa/inbox/industries/restaurants/)
- [Gyms & fitness](https://eliteteqpos.com/sa/inbox/industries/gyms-and-fitness/)
- [Real estate](https://eliteteqpos.com/sa/inbox/industries/real-estate/)
- [E-commerce](https://eliteteqpos.com/sa/inbox/industries/ecommerce/)
- [Car dealerships](https://eliteteqpos.com/sa/inbox/industries/car-dealers/)

## More than a shared inbox. A better way to manage your customer relationships.

A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.

- **Designed for teams:** Employees work with their own logins, roles and responsibilities.
- **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow.
- **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.

## EliteTeQ Inbox in Saudi Arabia

EliteTeQ Inbox works for travel agents, tour operators and safari companies in Saudi Arabia on your existing +966 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Riyadh and Jeddah or anywhere else.

Saudi customers message businesses on WhatsApp to ask, book and order. EliteTeQ Inbox lets a team in Riyadh or Jeddah share one number and see who is handling each customer.

Customers in Saudi Arabia write in Arabic, English or both. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.

The working week in Saudi Arabia runs Sunday to Thursday, and office hours are set day by day, so Friday can be closed and Saturday short or closed. Customers who write on the weekend get your away message, at most once every 12 hours, and their chats wait at the top of the list for Sunday morning.

- **Numbers:** +966 (e.g. +966 50 000 0000)
- **Office hours:** Run on Riyadh time (AST)
- **Weekend:** Friday and Saturday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

## Selling on WhatsApp in Saudi Arabia

Jeddah's pilgrimage calendar produces surges unlike any ordinary retail year.

### [Jeddah](https://eliteteqpos.com/jeddah/)

Makkah Province · a major port city and gateway for pilgrimage travel

The Red Sea port and pilgrimage arrivals produce calendar-driven surges unlike any ordinary retail year, concentrated into defined periods. The binding constraint is scaling through those seasons while every sale still meets ZATCA e-invoicing requirements. Jeddah combines the country's main Red Sea port with its role as the arrival point for pilgrimage travel, which produces intense, calendar-driven demand peaks quite unlike a normal retail year. Booking requests from Jeddah reach whoever is on shift, with an away message when you are closed.

### [Dammam](https://eliteteqpos.com/dammam/)

Eastern Province · the commercial centre of the oil-producing Eastern Province

Energy-sector employment and the port give a large contractor population and substantial business-to-business supply trade. The binding constraint is corporate account billing and credit terms alongside Arabic e-invoicing. Dammam's economy is built on the energy sector and its port, giving it a substantial wage-earning and contractor population and a large share of business-to-business supply trade. Booking requests from Dammam reach whoever is on shift, with an away message when you are closed.

### [Al Khobar](https://eliteteqpos.com/khobar/)

Eastern Province · a coastal retail and leisure city in the Eastern Province

A stronger retail, restaurant and leisure character than neighbouring Dammam, lifted at weekends by visitors crossing the causeway from Bahrain. The binding constraint is absorbing weekend surges and cross-border customers under ZATCA rules. Al Khobar has a stronger retail, restaurant and leisure character than neighbouring Dammam, with demand boosted by visitors crossing from Bahrain via the causeway, which adds a weekend peak and some cross-border currency exposure. Booking requests from Al Khobar reach whoever is on shift, with an away message when you are closed.

### EliteTeQ Inbox in every city of Saudi Arabia

- [Riyadh](https://eliteteqpos.com/riyadh/): Riyadh Province, Saudi Arabia's capital and largest commercial centre
- [Jeddah](https://eliteteqpos.com/jeddah/): Makkah Province, a major port city and gateway for pilgrimage travel
- [Dammam](https://eliteteqpos.com/dammam/): Eastern Province, the commercial centre of the oil-producing Eastern Province
- [Al Khobar](https://eliteteqpos.com/khobar/): Eastern Province, a coastal retail and leisure city in the Eastern Province
- [Medina](https://eliteteqpos.com/medina/): Al Madinah Province, one of Saudi Arabia's holy cities and a major pilgrimage destination


## Questions businesses ask us

**Is there a WhatsApp CRM for travel & tours in Saudi Arabia?**

Yes. Travel & tours teams in Saudi Arabia use EliteTeQ Inbox with their own +966 WhatsApp Business number. Staff in Riyadh, Jeddah or anywhere else answer from their own logins, customers write in Arabic and English, and office hours run on Riyadh time (AST). Plans start at $29 a month with a 7-day free trial.

**Can we send booking confirmations on WhatsApp?**

Yes, with approved WhatsApp templates sent to the traveller. Within 24 hours of their last message, you can reply freely at no Meta charge.

**Does it connect to booking systems?**

No ready-made integration. The EliteTeQ API (in early access) lets a developer add leads and send template messages from your own system.

**Can we keep separate numbers for inbound and corporate travel?**

Yes. Connect several WhatsApp Business numbers in one workspace and give each its own team.

**Can several staff use the same WhatsApp number?**

Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Every travel & tours enquiry is an opportunity. Don’t let yours get lost in Saudi Arabia.

Bring your channels, your team and every customer conversation into one organised workspace.

Start Your Free Trial Today: https://crm.eliteteqpos.com/signup

## More about EliteTeQ Inbox

EliteTeQ Inbox: smarter business, better conversations.

- [EliteTeQ Inbox overview](https://eliteteqpos.com/sa/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/sa/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/sa/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/sa/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/sa/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/sa/inbox/api/)
- [Pricing](https://eliteteqpos.com/sa/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20travel%20%26%20tours%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Saudi%20Arabia.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/sa/inbox/industries/travel-agencies/