# Know which ad sold it: Click-to-WhatsApp ad lead tracking in Saudi Arabia

**When someone taps your ad and messages you, the inbox records the ad, flags the lead hot and counts it in your reports.**

Click-to-WhatsApp ads fill the business phone with “Hi, I saw your ad”, but nobody can say which ad worked or whether the leads were answered. EliteTeQ Inbox saves the ad on every lead it brings and shows you the result. Target customers in Riyadh and Jeddah in Meta Ads Manager; every lead lands in the inbox with its ad.

- The ad headline saved on the lead
- Ad leads flagged hot for 72 hours
- Leads per ad and per day in reports
- Reply speed for ad leads

Track my next ad free: https://crm.eliteteqpos.com/signup (7 days free · no card needed · works with the ads you already run)

## Paying for ads, guessing the result

> “Hi, I saw your ad.” Great, but which ad?

The first message carries the ad. The chat shows the ad’s name from the first message, and the lead keeps it.

> Ad leads wait hours for a reply and go cold.

A greeting goes out the moment they write, auto-assign hands them to the next teammate, and they stay flagged hot for 72 hours.

> I can’t tell if the ad money came back.

Reports rank your ads by leads and by clients won, next to leads that came directly.

### Which of your ads actually sold something last month?

Tell us what you spend on Click-to-WhatsApp ads in Saudi Arabia. We connect your number before your next campaign, so every lead arrives with the ad that brought it. [Track my ads with you](https://wa.me/12144235355?text=Hi%20EliteTeQ!%20We%20run%20Click-to-WhatsApp%20ads%20and%20I%20want%20to%20see%20which%20ad%20brings%20sales.%20Can%20you%20help%20me%20set%20up%20EliteTeQ%20Inbox%20before%20our%20next%20campaign%3F%20I%E2%80%99m%20in%20Saudi%20Arabia.) on WhatsApp +1 214 423 5355.

## How an ad lead is tracked

Nothing to tag by hand: WhatsApp passes the ad along with the first message.

1. **Someone taps your ad** — Reem taps “Send message” on your Facebook or Instagram ad and WhatsApp opens with your number.
2. **The lead arrives with its ad** — The first message carries the ad, so the lead shows the ad headline and a link back to it.
3. **It goes to the top** — A lead from an ad is hot for 72 hours, so your team answers it before it goes cold.
4. **You count what each ad brought** — Reports show leads per day from ads vs direct, the top ads by leads, and how fast your team replied.

## How do I track leads from Click-to-WhatsApp ads?

Connect your WhatsApp Business number to EliteTeQ Inbox. When someone messages you from a Facebook or Instagram Click-to-WhatsApp ad, WhatsApp includes the ad with their first message; the inbox saves the ad headline on the lead, flags it hot for 72 hours, and counts it in reports by ad, for your campaigns in Saudi Arabia.

- Ad headline and link saved on the lead
- Hot for 72 hours after it arrives
- Leads from ads vs direct, per day
- Top ads ranked by leads

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Saudi Arabia | +966 WhatsApp Business numbers, office hours on Riyadh time (AST) |
| Languages | Customers write in Arabic and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## What you see about your ads

The question every advertiser asks: did the money bring customers, and did we answer them?

### The ad on the lead

Open any chat that came from an ad and the ad headline is there, with a link to the ad, so whoever answers knows what the customer saw.

- Facebook and Instagram ads
- Ad source kept for good on the lead
- Filter the pipeline to ad leads

### Answered while it’s warm

Ad leads are hot for 72 hours and sorted first. Round-robin auto-assign shares them out the moment they arrive.

- 🔥 badge for new ad leads
- Greeting sent automatically in office hours
- Away message when you’re closed

### Results per ad

Reports split leads per day into ads and direct, rank your top ads by leads, and show how quickly the team replied.

- Leads from ads vs direct, per day
- Top ads by leads
- Compared with the previous period

## Ads into one phone vs ads into EliteTeQ Inbox

Same ads, same budget, same customers in Saudi Arabia; the difference is what happens after the tap.

| Ads into one phone | Ads into EliteTeQ Inbox |
|---|---|
| “Hi, I saw your ad”, but which ad? | The ad headline is on the lead |
| Ad leads buried under other chats | Flagged hot and sorted first for 72 hours |
| No count of leads per ad | Top ads ranked by leads in reports |
| No idea how fast they were answered | Reply speed in the same report |

## For businesses running ads to WhatsApp

Shops, services and distributors that pay for Facebook or Instagram ads and close the sale in chat.

- [Beauty salons](https://eliteteqpos.com/sa/industries/beauty-salons/)
- [Restaurants & cafés](https://eliteteqpos.com/sa/industries/restaurants-and-cafes/)
- [Clothing stores](https://eliteteqpos.com/sa/industries/clothing-stores/)
- [Electronics stores](https://eliteteqpos.com/sa/industries/electronics-stores/)
- [Mobile phone shops](https://eliteteqpos.com/sa/industries/mobile-phone-shops/)
- [Pharmacies](https://eliteteqpos.com/sa/industries/pharmacies/)
- [Hardware stores](https://eliteteqpos.com/sa/industries/hardware-stores/)
- [Wholesale & distribution](https://eliteteqpos.com/sa/industries/wholesale-distribution/)

## EliteTeQ Inbox in Saudi Arabia

Replies inside the 24-hour window after a customer writes are free. Meta charges for template messages you start (marketing, authentication and most utility templates), priced by the customer’s country, so a template to a Saudi number is billed at Meta’s Saudi Arabia rate. Chats that start from a Click-to-WhatsApp ad are free for 72 hours. Meta bills these charges to your own Meta account; they are not part of the EliteTeQ price.

Saudi customers message businesses on WhatsApp to ask, book and order. EliteTeQ Inbox lets a team in Riyadh or Jeddah share one number and see who is handling each customer.

Customers in Saudi Arabia write in Arabic, English or both. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.

The working week in Saudi Arabia runs Sunday to Thursday, and office hours are set day by day, so Friday can be closed and Saturday short or closed. Customers who write on the weekend get your away message, at most once every 12 hours, and their chats wait at the top of the list for Sunday morning.

- **Numbers:** +966 (e.g. +966 50 000 0000)
- **Office hours:** Run on Riyadh time (AST)
- **Weekend:** Friday and Saturday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

## Selling on WhatsApp in Saudi Arabia

Jeddah's pilgrimage calendar produces surges unlike any ordinary retail year.

### [Dammam](https://eliteteqpos.com/dammam/)

Eastern Province · the commercial centre of the oil-producing Eastern Province

Energy-sector employment and the port give a large contractor population and substantial business-to-business supply trade. The binding constraint is corporate account billing and credit terms alongside Arabic e-invoicing. Dammam's economy is built on the energy sector and its port, giving it a substantial wage-earning and contractor population and a large share of business-to-business supply trade. Target Dammam in Meta Ads Manager and see which ad brought each chat from the city.

### [Al Khobar](https://eliteteqpos.com/khobar/)

Eastern Province · a coastal retail and leisure city in the Eastern Province

A stronger retail, restaurant and leisure character than neighbouring Dammam, lifted at weekends by visitors crossing the causeway from Bahrain. The binding constraint is absorbing weekend surges and cross-border customers under ZATCA rules. Al Khobar has a stronger retail, restaurant and leisure character than neighbouring Dammam, with demand boosted by visitors crossing from Bahrain via the causeway, which adds a weekend peak and some cross-border currency exposure. Target Al Khobar in Meta Ads Manager and see which ad brought each chat from the city.

### [Medina](https://eliteteqpos.com/medina/)

Al Madinah Province · one of Saudi Arabia's holy cities and a major pilgrimage destination

Pilgrim and visitor numbers rise sharply in the Hajj and Ramadan seasons. Medina receives large numbers of pilgrims and visitors year-round, with sharp peaks in the Hajj and Ramadan seasons, so hotels, restaurants and retail near the centre see strong seasonal swings. mada cards and wallets are the norm, and ZATCA's e-invoicing (Fatoora) rules apply to taxable businesses. Target Medina in Meta Ads Manager and see which ad brought each chat from the city.

### EliteTeQ Inbox in every city of Saudi Arabia

- [Riyadh](https://eliteteqpos.com/riyadh/): Riyadh Province, Saudi Arabia's capital and largest commercial centre
- [Jeddah](https://eliteteqpos.com/jeddah/): Makkah Province, a major port city and gateway for pilgrimage travel
- [Dammam](https://eliteteqpos.com/dammam/): Eastern Province, the commercial centre of the oil-producing Eastern Province
- [Al Khobar](https://eliteteqpos.com/khobar/): Eastern Province, a coastal retail and leisure city in the Eastern Province
- [Medina](https://eliteteqpos.com/medina/): Al Madinah Province, one of Saudi Arabia's holy cities and a major pilgrimage destination


## Questions businesses ask us

**Do I set the ads up in EliteTeQ Inbox?**

No. You create and pay for ads in Meta Ads Manager as usual, with WhatsApp as the destination. EliteTeQ Inbox receives the leads and tracks them.

**Are chats from ads free?**

Meta doesn’t charge for messages in a chat that starts from a Click-to-WhatsApp ad for 72 hours. You pay Meta for the ad itself.

**Does this work for Instagram ads too?**

Yes, for ads on Facebook or Instagram that send people to your WhatsApp number.

**Which plan includes ad tracking?**

Campaign tracking is listed on Growth and Business. The 7-day free trial opens it on every account.

**Do Click-to-WhatsApp ads work for businesses in Saudi Arabia?**

Yes. Create the ad in Meta Ads Manager, target customers in Saudi Arabia, and choose WhatsApp as the destination. When someone taps it, their first message arrives in EliteTeQ Inbox with the ad’s name, the lead is flagged hot for 72 hours, and reports count leads and sales per ad. Meta doesn’t charge for messages in that chat for 72 hours.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## See what your ads in Saudi Arabia bring in

Start the 7-day free trial before your next campaign.

## More about EliteTeQ Inbox

- [EliteTeQ Inbox overview](https://eliteteqpos.com/sa/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/sa/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/sa/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/sa/inbox/facebook-instagram-inbox/)
- [WhatsApp API for developers](https://eliteteqpos.com/sa/inbox/api/)
- [Pricing](https://eliteteqpos.com/sa/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20We%20run%20Click-to-WhatsApp%20ads%20and%20I%20want%20to%20see%20which%20ad%20brings%20sales.%20Can%20you%20help%20me%20set%20up%20EliteTeQ%20Inbox%20before%20our%20next%20campaign%3F%20I%E2%80%99m%20in%20Saudi%20Arabia.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/sa/inbox/click-to-whatsapp-ads/