# Stop missing orders during the rush. Answer every reservation and takeaway from one inbox — EliteTeQ Inbox for restaurants, cafés, caterers and takeaways in Oman **It’s 7pm, the floor is full, and the restaurant phone is buzzing with table requests and takeaway orders. Nobody can look at it until 10pm.** EliteTeQ Inbox lets your manager, hosts and takeaway desk answer reservations, orders and menu questions from WhatsApp, Instagram and Facebook in one shared inbox. Event and catering enquiries are tracked to a deposit. Staff in Muscat and Sohar or anywhere else answer from one +968 business number, with office hours on Muscat time (GST). - Table reservations - Takeaway and delivery orders - Menu and price questions - Events and catering Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month) ## Sound familiar? What restaurants teams in Oman tell us > During service nobody can check the phone, and orders sit unanswered. Anyone on shift answers from their own login. Waiting chats rise to the top and show how long the guest has waited. > Catering and party enquiries get a price and then nothing. Event enquiries sit on a pipeline from enquiry to deposit, flagged hot when they are waiting for you. > People ask “are you open?” at midnight and we answer at noon. Office hours per number send an away message the moment you are closed. *Every enquiry is a customer deciding where to spend. Don’t let yours wait.* ## One shared inbox for restaurants, cafés, caterers and takeaways in Oman. EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from. Customers in Oman write in Arabic and English, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up: With EliteTeQ Inbox, you can: - Table reservations - Takeaway and delivery orders - Menu and price questions - Events and catering Less switching between phones. More enquiries turned into customers. Start Your Free Trial: https://crm.eliteteqpos.com/signup ## Get your team answering in a day No installation and no long training. 1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed. 2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +968 WhatsApp Business number with you on WhatsApp, on Muscat time (GST), in about 40 minutes. 3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Muscat and Sohar or from home. 4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Menu or quote sent → Booked → Deposit paid. 5. **Start answering** — Assign chats, follow up hot leads and watch the reports. Create Your Free Account: https://crm.eliteteqpos.com/signup ## What is a WhatsApp CRM for restaurants? A WhatsApp CRM for restaurants is a shared inbox and lead pipeline for the messages restaurants, cafés, caterers and takeaways in Oman get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Menu or quote sent, Booked), and shows the owner who answered and how fast. - One business number, many staff, each with their own login - Every chat assigned to one person, with internal notes - A pipeline named after your own steps - Reports on reply speed, leads per day and ad sources ## EliteTeQ Inbox at a glance | | | |---|---| | Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) | | What it is | A WhatsApp team inbox and CRM | | Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments | | Works on | Any browser; installs on Android and iPhone | | Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months | | Free trial | 7 days, every feature open | | WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) | | In Oman | +968 WhatsApp Business numbers, office hours on Muscat time (GST) | | Languages | Customers write in Arabic and English | | Setup | About 40 minutes, or done with you on WhatsApp | | Last reviewed | 2026-11-01 | ## Simple pricing. No complicated contracts. The same plans for every industry in Oman, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate. | Plan | Monthly | Yearly | WhatsApp numbers | People | Includes | |---|---|---|---|---|---| | Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports | | Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management | | Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support | Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free. ## A pipeline for restaurants An example you can set up in Settings → Pipeline stages and rename any time. 1. Enquiry 2. Menu or quote sent 3. Booked 4. Deposit paid 5. Done 6. Lost ## How restaurants teams use EliteTeQ Inbox Real screens from our demo workspace, with example data. ### Reservations and takeaway, one list Hosts, cashier and manager answer the same number, each with their own login. - Own login for each staff member - Auto-assign in turn - Away messages after closing ### Events and catering tracked Track private dining, parties and catering from enquiry to deposit. - Stages you name yourself - Hot leads flagged - Filter by teammate ### Comments that ask for the menu Instagram and Facebook comments next to your chats, with automatic replies for “menu” or “price”. - Comments with the post - Keyword auto-replies - Public or private reply ## Phones and personal chats vs EliteTeQ Inbox The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Muscat and Sohar or at home. | Phones and personal chats | EliteTeQ Inbox | |---|---| | Whoever holds the phone answers | Every staff member answers from their own login | | Two people reply to the same customer | Each chat is assigned to one person | | Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged | | Instagram, Facebook and WhatsApp on different devices | Every channel in the same list | | No idea how fast customers get an answer | Reply speed and leads per person in reports | ## Other industries EliteTeQ Inbox works the same way for any business that sells or serves over chat in Oman. - [Schools & education](https://eliteteqpos.com/om/inbox/industries/schools/) - [Travel & tours](https://eliteteqpos.com/om/inbox/industries/travel-agencies/) - [Hotels](https://eliteteqpos.com/om/inbox/industries/hotels/) - [Salons & spas](https://eliteteqpos.com/om/inbox/industries/beauty-salons/) - [Gyms & fitness](https://eliteteqpos.com/om/inbox/industries/gyms-and-fitness/) - [Real estate](https://eliteteqpos.com/om/inbox/industries/real-estate/) - [E-commerce](https://eliteteqpos.com/om/inbox/industries/ecommerce/) - [Car dealerships](https://eliteteqpos.com/om/inbox/industries/car-dealers/) ## More than a shared inbox. A better way to manage your customer relationships. A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility. - **Designed for teams:** Employees work with their own logins, roles and responsibilities. - **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat. - **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed. - **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow. - **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson. ## EliteTeQ Inbox in Oman EliteTeQ Inbox works for restaurants, cafés, caterers and takeaways in Oman on your existing +968 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Muscat and Sohar or anywhere else. In Oman, customers ask businesses in Muscat about prices and delivery on WhatsApp. EliteTeQ Inbox lets the whole team answer from one business number. Customers in Oman write in Arabic, English or both. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English. The working week in Oman runs Sunday to Thursday, and office hours are set day by day, so Friday can be closed and Saturday short or closed. Customers who write on the weekend get your away message, at most once every 12 hours, and their chats wait at the top of the list for Sunday morning. - **Numbers:** +968 (e.g. +968 9000 0000) - **Office hours:** Run on Muscat time (GST) - **Weekend:** Friday and Saturday - **Templates:** English - **Price:** From $29 a month, in US dollars - **Paying:** Card, charged in Kenyan shillings at the day’s rate [EliteTeQ POS for restaurants & cafés in Oman](https://eliteteqpos.com/om/industries/restaurants-and-cafes/) ## Selling on WhatsApp in Oman Customers in Oman pay with Thawani, cards, contactless, and Apple Pay, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly. ### [Salalah](https://eliteteqpos.com/salalah/) Dhofar Governorate · a southern port city with a distinctive monsoon season Salalah's trade is shaped by the khareef monsoon season, which draws large numbers of regional visitors during the summer months and transforms hospitality and retail demand for a defined period each year. Its port also supports a wholesale and logistics trade year-round. The khareef monsoon draws large numbers of regional visitors for a defined summer period, transforming hospitality and retail demand, while the port supports year-round wholesale. Booking requests from Salalah reach whoever is on shift, with an away message when you are closed. ### [Sohar](https://eliteteqpos.com/sohar/) North Al Batinah Governorate · an industrial port city Sohar is an ancient Indian Ocean trading port rebuilt around a modern industrial port and free zone handling aluminium, steel and petrochemicals. Local commerce therefore serves two populations that barely overlap: a large shift-working industrial workforce with fixed pay dates, and the contractors and businesses supplying the port itself. The port and industrial estate give a shift-working workforce on fixed pay dates plus substantial business-to-business supply. Booking requests from Sohar reach whoever is on shift, with an away message when you are closed. ### [Nizwa](https://eliteteqpos.com/nizwa/) Ad Dakhiliyah Governorate · a historic interior town and regional market centre Nizwa is the commercial centre of Oman's interior, known for its traditional souq and livestock market, which gives trade a strong market-day rhythm and a visitor component drawn by heritage tourism. Cash retains a larger share than in Muscat, and businesses benefit from handling both market trade and visitor sales cleanly on one system. The interior's commercial centre trades around a traditional souq and livestock market, giving a strong market-day rhythm plus heritage visitor traffic. Booking requests from Nizwa reach whoever is on shift, with an away message when you are closed. ### EliteTeQ Inbox in every city of Oman - [Muscat](https://eliteteqpos.com/muscat/): Muscat Governorate, Oman's capital and commercial centre - [Salalah](https://eliteteqpos.com/salalah/): Dhofar Governorate, a southern port city with a distinctive monsoon season - [Sohar](https://eliteteqpos.com/sohar/): North Al Batinah Governorate, an industrial port city - [Nizwa](https://eliteteqpos.com/nizwa/): Ad Dakhiliyah Governorate, a historic interior town and regional market centre - [Sur](https://eliteteqpos.com/sur/): Ash Sharqiyah South Governorate, a coastal town in eastern Oman ## Questions businesses ask us **Is there a WhatsApp CRM for restaurants in Oman?** Yes. Restaurants teams in Oman use EliteTeQ Inbox with their own +968 WhatsApp Business number. Staff in Muscat, Sohar or anywhere else answer from their own logins, customers write in Arabic and English, and office hours run on Muscat time (GST). Plans start at $29 a month with a 7-day free trial. **Does it send orders to the kitchen?** No. EliteTeQ Inbox handles the conversation; orders go to the kitchen the way they do today. EliteTeQ POS has a kitchen display if you need one. **Can it take payment for orders?** No. Share your usual payment details in the chat and mark the order as paid on the pipeline. **Can we answer from a tablet at the host stand?** Yes. It runs in any browser and installs on Android and iPhone. **Can several staff use the same WhatsApp number?** Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected. **How much does it cost?** Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial. Sources for the WhatsApp rules on this page (Meta): - [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) - [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits) - [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview) - [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) - [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform) ## Every restaurants enquiry is an opportunity. Don’t let yours get lost in Oman. Bring your channels, your team and every customer conversation into one organised workspace. Start Your Free Trial Today: https://crm.eliteteqpos.com/signup ## More about EliteTeQ Inbox EliteTeQ Inbox: smarter business, better conversations. - [EliteTeQ Inbox overview](https://eliteteqpos.com/om/inbox/) - [Shared WhatsApp inbox](https://eliteteqpos.com/om/inbox/whatsapp-team-inbox/) - [WhatsApp CRM & pipeline](https://eliteteqpos.com/om/inbox/whatsapp-crm/) - [Facebook & Instagram inbox](https://eliteteqpos.com/om/inbox/facebook-instagram-inbox/) - [Click-to-WhatsApp ad leads](https://eliteteqpos.com/om/inbox/click-to-whatsapp-ads/) - [WhatsApp API for developers](https://eliteteqpos.com/om/inbox/api/) - [Pricing](https://eliteteqpos.com/om/inbox/pricing/) ## Talk to EliteTeQ about EliteTeQ Inbox - WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20restaurants%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Oman.) - Email: info@eliteteqpos.com - Web: https://eliteteqpos.com/om/inbox/industries/restaurants/