# One WhatsApp number. Your whole team answering.: The WhatsApp team inbox and CRM for businesses in Oman

**Every customer message from WhatsApp, Facebook and Instagram in one list, with a clear owner and a next step.**

EliteTeQ Inbox is a shared inbox and lead pipeline built on the official WhatsApp Business Platform. Your staff answer from their own logins on a computer or phone, you see who replied to whom, and no customer waits because the business phone was in someone else’s pocket. Whether your staff are in Muscat, Sohar or at home, they answer from one +968 business number.

- WhatsApp, Messenger, Instagram DMs and comments in one place
- Keep using the WhatsApp Business app on your phone
- Lead pipeline with hot leads flagged for you
- 7-day free trial with every feature open

Put my team on one number free: https://crm.eliteteqpos.com/signup (7 days free · no card needed · your whole team)

## Sound familiar?

> The business phone was in Said’s pocket all weekend. Monday morning: a pile of unread chats, and two customers in Muscat who bought elsewhere.

Put the number in a shared inbox. Everyone signs in with their own login, on a computer or phone, and the chats still waiting rise to the top.

> Two of us answered the same customer with two different prices.

Each chat belongs to one teammate. Notes to each other go in internal comments, inside the chat, and the customer never sees them.

> We pay for ads every week, and I can’t tell which ones bring buyers.

Every lead from a Click-to-WhatsApp ad arrives with the ad’s name on it, and the report ranks your ads by leads and by sales.

> I don’t know who is close to buying and who went cold.

Every customer sits on a pipeline board. The ones waiting for you, fresh from an ad or about to decide are flagged hot.

### How many chats are waiting on your business phone right now?

Message us that number. A person replies in under 10 minutes and connects your WhatsApp with you, so your team can start answering today in Oman. [Connect my number with you](https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20connect%20our%20business%20WhatsApp%20number%20so%20my%20whole%20team%20can%20answer%20from%20EliteTeQ%20Inbox.%20I%E2%80%99m%20in%20Oman.) on WhatsApp +1 214 423 5355.

## How a team starts on EliteTeQ Inbox

Most businesses are answering from the shared inbox the same day they sign up.

1. **Sign up and add your team** — Create your workspace and add teammates with their own logins. The 7-day trial opens every feature.
2. **Connect your number** — We connect your +968 WhatsApp Business number with you over WhatsApp, on Muscat time (GST). It can stay on the WhatsApp Business app on your phone.
3. **Bring in Facebook and Instagram** — Link your Facebook Page and Instagram account so DMs and comments land in the same inbox.
4. **Answer, assign, follow up** — Assign chats, move leads through your pipeline, and see in reports who answered and how fast.

## What is EliteTeQ Inbox?

EliteTeQ Inbox is a team inbox and CRM for businesses that sell over chat. It connects your WhatsApp Business number, Facebook Page and Instagram account to one shared list where several staff can reply, every customer becomes a lead in a pipeline, and the owner sees who answered, how fast, and which leads are close to buying in Oman.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal comments the customer never sees
- Leads move through stages from first message to paying customer
- Reports on reply speed, leads per day, busiest hours and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Oman | +968 WhatsApp Business numbers, office hours on Muscat time (GST) |
| Languages | Customers write in Arabic and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Plans and prices

US dollars per month. Yearly billing costs 10 months. Every plan starts with a 7-day free trial.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## What your team works with every day

Four screens do most of the work: the inbox, the pipeline, comments and the reports.

### The shared inbox

Every WhatsApp, Messenger and Instagram chat in one list, newest first, with the channel, the assignee and how long the customer has waited.

- Assign or transfer a chat with a handover note
- Internal comments with @mentions
- A countdown shows when the 24-hour reply window closes
- Reply in Arabic and English, the way customers write

### The lead pipeline

Each customer is a card on a board, from new lead to paying client. Drag a card to move it; rename the stages to match how you sell.

- Stages named after your own sales steps
- Hot leads flagged automatically
- Filter by teammate, category or hot leads
- Insights on how leads move between stages

### Comments on Facebook and Instagram

Comments on your posts come in next to your chats, so a “price?” under a post gets answered as quickly as a DM.

- Reply publicly or privately from one box
- Automatic replies when a comment contains a keyword
- Threaded replies, like on Facebook

### Reports the owner can read

See the week at a glance: leads per day, how fast your team replies, the busiest hours, and which teammate closes the most.

- Compared with the previous period
- Leads from ads vs leads that came directly
- Team leaderboard and waiting list
- Print or save as PDF

## One phone for the business vs EliteTeQ Inbox

The difference is that every chat has an owner and nothing depends on one phone, whether your team is in Muscat, Sohar or at home.

| One shared phone | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every teammate answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Chats get lost under newer messages | Waiting chats and hot leads are flagged |
| No idea who replied, or how fast | Reply speed and leads per teammate in reports |
| Facebook and Instagram on other devices | All channels in the same list |

## Built for businesses that sell over chat

Any business where customers ask on WhatsApp before they buy in Oman — shops, salons, restaurants, clinics, distributors and service companies.

- [Beauty salons](https://eliteteqpos.com/om/industries/beauty-salons/)
- [Restaurants & cafés](https://eliteteqpos.com/om/industries/restaurants-and-cafes/)
- [Clothing stores](https://eliteteqpos.com/om/industries/clothing-stores/)
- [Electronics stores](https://eliteteqpos.com/om/industries/electronics-stores/)
- [Mobile phone shops](https://eliteteqpos.com/om/industries/mobile-phone-shops/)
- [Pharmacies](https://eliteteqpos.com/om/industries/pharmacies/)
- [Hardware stores](https://eliteteqpos.com/om/industries/hardware-stores/)
- [Wholesale & distribution](https://eliteteqpos.com/om/industries/wholesale-distribution/)

## EliteTeQ Inbox in Oman

EliteTeQ Inbox works for any business with a WhatsApp Business number in Oman. Your number keeps its +968 format, and customers see your business name as they do today.

In Oman, customers ask businesses in Muscat about prices and delivery on WhatsApp. EliteTeQ Inbox lets the whole team answer from one business number.

Customers in Oman write in Arabic, English or both. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.

The working week in Oman runs Sunday to Thursday, and office hours are set day by day, so Friday can be closed and Saturday short or closed. Customers who write on the weekend get your away message, at most once every 12 hours, and their chats wait at the top of the list for Sunday morning.

- **Numbers:** +968 (e.g. +968 9000 0000)
- **Office hours:** Run on Muscat time (GST)
- **Weekend:** Friday and Saturday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

## Selling on WhatsApp in Oman

Muscat's districts are strung along a coastal corridor, and Salalah's monsoon season transforms demand for a defined period.

### [Muscat](https://eliteteqpos.com/muscat/)

Muscat Governorate · Oman's capital and commercial centre

Districts are strung along a coastal corridor far enough apart that branches operate semi-independently and transfers are impractical. Arabic and English are both in commercial use and card payment is well established. A team in Muscat answering one WhatsApp number never leaves these customers waiting.

### [Salalah](https://eliteteqpos.com/salalah/)

Dhofar Governorate · a southern port city with a distinctive monsoon season

The khareef monsoon draws large numbers of regional visitors for a defined summer period, transforming hospitality and retail demand, while the port supports year-round wholesale. Salalah's trade is shaped by the khareef monsoon season, which draws large numbers of regional visitors during the summer months and transforms hospitality and retail demand for a defined period each year. Its port also supports a wholesale and logistics trade year-round. A team in Salalah answering one WhatsApp number never leaves these customers waiting.

### [Sohar](https://eliteteqpos.com/sohar/)

North Al Batinah Governorate · an industrial port city

The port and industrial estate give a shift-working workforce on fixed pay dates plus substantial business-to-business supply. The binding constraint is serving shift patterns rather than office hours while invoicing industrial customers on account. Sohar is an ancient Indian Ocean trading port rebuilt around a modern industrial port and free zone handling aluminium, steel and petrochemicals. A team in Sohar answering one WhatsApp number never leaves these customers waiting.

### EliteTeQ Inbox in every city of Oman

- [Muscat](https://eliteteqpos.com/muscat/): Muscat Governorate, Oman's capital and commercial centre
- [Salalah](https://eliteteqpos.com/salalah/): Dhofar Governorate, a southern port city with a distinctive monsoon season
- [Sohar](https://eliteteqpos.com/sohar/): North Al Batinah Governorate, an industrial port city
- [Nizwa](https://eliteteqpos.com/nizwa/): Ad Dakhiliyah Governorate, a historic interior town and regional market centre
- [Sur](https://eliteteqpos.com/sur/): Ash Sharqiyah South Governorate, a coastal town in eastern Oman


## Questions businesses ask us

**Can I keep using WhatsApp on my phone?**

Yes. If your number is on the WhatsApp Business app, it can stay there: messages show on the phone and in the inbox, and replies typed on the phone appear in the inbox marked as sent from the app. Open the app at least every 14 days or Meta disconnects it.

**Can I use my personal WhatsApp number?**

No. Move it to the free WhatsApp Business app first. It keeps the same number and your chats.

**Will my old WhatsApp chats show up?**

When you connect a WhatsApp Business app number, Meta offers to share your recent chat history once, roughly the last 6 months. If you agree, those chats are added to the inbox. Older chats stay on your phone.

**How long does setup take?**

About 40 minutes the first time. Most businesses let us do it with them on WhatsApp, and paid setup packages are available if you want contacts, pipeline and templates done for you too.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Paying yearly costs 10 months. Every plan starts with a 7-day free trial.

**Do we pay WhatsApp for messages?**

Replies inside 24 hours of a customer’s message are free. Meta charges for template messages you start, at its rate for the customer’s country, billed to your Meta account and not part of the EliteTeQ price.

**Can we send a broadcast to everyone?**

Not yet. You send approved templates to people one by one, and only to customers who agreed to hear from you. Mass messages to people who didn’t ask get numbers reported and limited.

**Is there a WhatsApp CRM for businesses in Oman?**

Yes. EliteTeQ Inbox is a WhatsApp team inbox and CRM that businesses in Oman use with their own +968 WhatsApp Business number. Staff in Muscat, Sohar or anywhere else answer from their own logins, every chat becomes a lead on a pipeline, and Facebook and Instagram messages land in the same list. Plans start at $29 a month with a 7-day free trial.

**Can our team reply to customers in Arabic and English?**

Yes. Replies inside WhatsApp’s 24-hour window can be in any language, so your team answers in Arabic and English the way customers write. Template messages, for customers who haven’t written in 24 hours, can currently be created in English.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Give every customer chat an owner in Oman

Start the 7-day free trial, or message us and we’ll connect your number with you.

## More about EliteTeQ Inbox

- [Shared WhatsApp inbox](https://eliteteqpos.com/om/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/om/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/om/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/om/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/om/inbox/api/)
- [Pricing](https://eliteteqpos.com/om/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20connect%20our%20business%20WhatsApp%20number%20so%20my%20whole%20team%20can%20answer%20from%20EliteTeQ%20Inbox.%20I%E2%80%99m%20in%20Oman.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/om/inbox/