# Stop missing orders during the rush. Answer every reservation and takeaway from one inbox — EliteTeQ Inbox for restaurants, cafés, caterers and takeaways in Nigeria

**It’s 7pm, the floor is full, and the restaurant phone is buzzing with table requests and takeaway orders. Nobody can look at it until 10pm.**

EliteTeQ Inbox lets your manager, hosts and takeaway desk answer reservations, orders and menu questions from WhatsApp, Instagram and Facebook in one shared inbox. Event and catering enquiries are tracked to a deposit. Staff in Lagos and Abuja or anywhere else answer from one +234 business number, with office hours on Lagos time (WAT).

- Table reservations
- Takeaway and delivery orders
- Menu and price questions
- Events and catering

Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month)

## Sound familiar? What restaurants teams in Nigeria tell us

> During service nobody can check the phone, and orders sit unanswered.

Anyone on shift answers from their own login. Waiting chats rise to the top and show how long the guest has waited.

> Catering and party enquiries get a price and then nothing.

Event enquiries sit on a pipeline from enquiry to deposit, flagged hot when they are waiting for you.

> People ask “are you open?” at midnight and we answer at noon.

Office hours per number send an away message the moment you are closed.

*Every enquiry is a customer deciding where to spend. Don’t let yours wait.*

## One shared inbox for restaurants, cafés, caterers and takeaways in Nigeria.

EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.

Customers in Nigeria write in English, Pidgin, Yoruba, Hausa and Igbo, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:

With EliteTeQ Inbox, you can:

- Table reservations
- Takeaway and delivery orders
- Menu and price questions
- Events and catering

Less switching between phones. More enquiries turned into customers.

Start Your Free Trial: https://crm.eliteteqpos.com/signup

## Get your team answering in a day

No installation and no long training.

1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed.
2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +234 WhatsApp Business number with you on WhatsApp, on Lagos time (WAT), in about 40 minutes.
3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Lagos and Abuja or from home.
4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Menu or quote sent → Booked → Deposit paid.
5. **Start answering** — Assign chats, follow up hot leads and watch the reports.

Create Your Free Account: https://crm.eliteteqpos.com/signup

## What is a WhatsApp CRM for restaurants?

A WhatsApp CRM for restaurants is a shared inbox and lead pipeline for the messages restaurants, cafés, caterers and takeaways in Nigeria get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Menu or quote sent, Booked), and shows the owner who answered and how fast.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Nigeria | +234 WhatsApp Business numbers, office hours on Lagos time (WAT) |
| Languages | Customers write in English, Pidgin, Yoruba, Hausa and Igbo |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Simple pricing. No complicated contracts.

The same plans for every industry in Nigeria, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## A pipeline for restaurants

An example you can set up in Settings → Pipeline stages and rename any time.

1. Enquiry
2. Menu or quote sent
3. Booked
4. Deposit paid
5. Done
6. Lost

## How restaurants teams use EliteTeQ Inbox

Real screens from our demo workspace, with example data.

### Reservations and takeaway, one list

Hosts, cashier and manager answer the same number, each with their own login.

- Own login for each staff member
- Auto-assign in turn
- Away messages after closing

### Events and catering tracked

Track private dining, parties and catering from enquiry to deposit.

- Stages you name yourself
- Hot leads flagged
- Filter by teammate

### Comments that ask for the menu

Instagram and Facebook comments next to your chats, with automatic replies for “menu” or “price”.

- Comments with the post
- Keyword auto-replies
- Public or private reply

## Phones and personal chats vs EliteTeQ Inbox

The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lagos and Abuja or at home.

| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |

## Other industries

EliteTeQ Inbox works the same way for any business that sells or serves over chat in Nigeria.

- [Schools & education](https://eliteteqpos.com/ng/inbox/industries/schools/)
- [Travel & tours](https://eliteteqpos.com/ng/inbox/industries/travel-agencies/)
- [Hotels](https://eliteteqpos.com/ng/inbox/industries/hotels/)
- [Salons & spas](https://eliteteqpos.com/ng/inbox/industries/beauty-salons/)
- [Gyms & fitness](https://eliteteqpos.com/ng/inbox/industries/gyms-and-fitness/)
- [Real estate](https://eliteteqpos.com/ng/inbox/industries/real-estate/)
- [E-commerce](https://eliteteqpos.com/ng/inbox/industries/ecommerce/)
- [Car dealerships](https://eliteteqpos.com/ng/inbox/industries/car-dealers/)

## More than a shared inbox. A better way to manage your customer relationships.

A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.

- **Designed for teams:** Employees work with their own logins, roles and responsibilities.
- **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow.
- **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.

## EliteTeQ Inbox in Nigeria

EliteTeQ Inbox works for restaurants, cafés, caterers and takeaways in Nigeria on your existing +234 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lagos and Abuja or anywhere else.

In Nigeria, a lot of buying starts as a WhatsApp or Instagram message: a price check, a “is this available?”, a photo of a product. When one phone is shared between staff, those enquiries get lost overnight. EliteTeQ Inbox puts them in one list that the whole team can see, from Lagos to Kano.

Customers write in English, Pidgin, Yoruba, Hausa or Igbo, often mixed in one chat. Your team answers the way the customer writes; template messages are created in English.

Office hours are set day by day for each number. A common setup in Lagos or Abuja: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +234 (e.g. +234 803 000 0000)
- **Office hours:** Run on Lagos time (WAT)
- **Weekend:** Saturday and Sunday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

[EliteTeQ POS for restaurants & cafés in Nigeria](https://eliteteqpos.com/ng/industries/restaurants-and-cafes/)

## Selling on WhatsApp in Nigeria

Customers in Nigeria pay with instant bank transfer on the NIBSS rails, cards on Verve and Interswitch, USSD, and agent-network wallets including OPay, PalmPay and Moniepoint, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.

### [Enugu](https://eliteteqpos.com/enugu/)

Enugu State · a southeastern administrative and commercial centre

Enugu functions as an administrative and service centre for the southeast, with a growing hospitality and restaurant trade alongside conventional retail. Demand is steadier and less seasonal than in the trading cities nearby, and card and transfer payment is well established in the newer commercial areas such as Independence Layout and New Haven. Restaurants and hotels here benefit from order management and table or room billing, which matters less in the pure market-trade cities of the region. Booking requests from Enugu reach whoever is on shift, with an away message when you are closed.

### [Kaduna](https://eliteteqpos.com/kaduna/)

Kaduna State · a northern industrial and administrative centre

Kaduna combines light industry, agricultural processing and a significant administrative presence, and sits on the main road and rail corridor between Abuja and the north. Retail demand is steady rather than seasonal, and wholesale and distribution trade is common because the city supplies smaller towns across the state. The city supplies smaller towns across the state, so wholesale and retail run through the same premises. Booking requests from Kaduna reach whoever is on shift, with an away message when you are closed.

### [Lagos](https://eliteteqpos.com/lagos/)

Lagos State · Nigeria's commercial capital and busiest port city

Lagos concentrates more retail and hospitality trade than anywhere else in West Africa, split between the mainland trading districts around Idumota, Balogun and Computer Village in Ikeja, and the newer island retail corridors of Victoria Island and Lekki. Trade concentrates on Lagos Island and Ikeja for wholesale and on the Lekki–Victoria Island corridor for higher-basket retail, and the two behave like separate markets. Weekday peaks track the commute; weekends belong to the island malls. Booking requests from Lagos reach whoever is on shift, with an away message when you are closed.

### [Abuja](https://eliteteqpos.com/abuja/)

Federal Capital Territory · Nigeria's administrative capital

Abuja's trade is driven by government, diplomatic and professional-services spending rather than heavy industry, which gives retail and hospitality here a steadier weekday rhythm and a higher average basket than most Nigerian cities. Card and instant-transfer payments are more dominant than cash in the planned districts of Wuse, Garki and Maitama, while the satellite settlements around the city keep a stronger cash and agency-banking mix. Business clusters in Wuse, Garki and Maitama on weekdays and thins sharply at weekends when much of the salaried population travels. Booking requests from Abuja reach whoever is on shift, with an away message when you are closed.

### EliteTeQ Inbox in every city of Nigeria

- [Lagos](https://eliteteqpos.com/lagos/): Lagos State, Nigeria's commercial capital and busiest port city
- [Abuja](https://eliteteqpos.com/abuja/): Federal Capital Territory, Nigeria's administrative capital
- [Kano](https://eliteteqpos.com/kano/): Kano State, the commercial hub of northern Nigeria
- [Ibadan](https://eliteteqpos.com/ibadan/): Oyo State, a major southwestern commercial and university city
- [Port Harcourt](https://eliteteqpos.com/port-harcourt/): Rivers State, the centre of Nigeria's oil and gas industry
- [Onitsha](https://eliteteqpos.com/onitsha/): Anambra State, one of West Africa's largest market and distribution centres
- [Aba](https://eliteteqpos.com/aba/): Abia State, a manufacturing and garment-production centre
- [Benin City](https://eliteteqpos.com/benin-city/): Edo State, the commercial and administrative centre of Edo State
- [Enugu](https://eliteteqpos.com/enugu/): Enugu State, a southeastern administrative and commercial centre
- [Kaduna](https://eliteteqpos.com/kaduna/): Kaduna State, a northern industrial and administrative centre


## Questions businesses ask us

**Is there a WhatsApp CRM for restaurants in Nigeria?**

Yes. Restaurants teams in Nigeria use EliteTeQ Inbox with their own +234 WhatsApp Business number. Staff in Lagos, Abuja or anywhere else answer from their own logins, customers write in English, Pidgin, Yoruba, Hausa and Igbo, and office hours run on Lagos time (WAT). Plans start at $29 a month with a 7-day free trial.

**Does it send orders to the kitchen?**

No. EliteTeQ Inbox handles the conversation; orders go to the kitchen the way they do today. EliteTeQ POS has a kitchen display if you need one.

**Can it take payment for orders?**

No. Share your usual payment details in the chat and mark the order as paid on the pipeline.

**Can we answer from a tablet at the host stand?**

Yes. It runs in any browser and installs on Android and iPhone.

**Can several staff use the same WhatsApp number?**

Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Every restaurants enquiry is an opportunity. Don’t let yours get lost in Nigeria.

Bring your channels, your team and every customer conversation into one organised workspace.

Start Your Free Trial Today: https://crm.eliteteqpos.com/signup

## More about EliteTeQ Inbox

EliteTeQ Inbox: smarter business, better conversations.

- [EliteTeQ Inbox overview](https://eliteteqpos.com/ng/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/ng/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/ng/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/ng/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/ng/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/ng/inbox/api/)
- [Pricing](https://eliteteqpos.com/ng/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20restaurants%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Nigeria.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/ng/inbox/industries/restaurants/