# Stop losing bookings to unanswered messages. Answer every guest from one inbox — EliteTeQ Inbox for hotels, lodges, guest houses and serviced apartments in Nigeria **A guest asks about a room for the weekend at 11pm. Reception is checking someone in, the night shift doesn’t have the sales phone, and by morning the guest has booked elsewhere.** EliteTeQ Inbox lets reception, reservations, events and the restaurant answer guests from one shared inbox. Every booking enquiry has an owner, waiting guests rise to the top, and conference or wedding enquiries are tracked to a deposit. Staff in Lagos and Abuja or anywhere else answer from one +234 business number, with office hours on Lagos time (WAT). - Room rates and availability - Conference and wedding enquiries - Restaurant and spa bookings - Directions, check-in and guest requests Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month) ## Sound familiar? What hotels teams in Nigeria tell us > The reservations phone stays with one person. Night shift can’t see the messages. Everyone on shift answers the same number from their own login, on a computer at the desk or on a phone. > We quoted a conference package and never followed up. Event enquiries sit on a pipeline from enquiry to deposit, and the ones waiting for you are flagged hot. > Guests ask the same questions in Instagram comments every day. Comments arrive next to your chats, and automatic replies answer keywords like “price” or “location”. *Every enquiry is a customer deciding where to spend. Don’t let yours wait.* ## One shared inbox for hotels, lodges, guest houses and serviced apartments in Nigeria. EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from. Customers in Nigeria write in English, Pidgin, Yoruba, Hausa and Igbo, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up: With EliteTeQ Inbox, you can: - Room rates and availability - Conference and wedding enquiries - Restaurant and spa bookings - Directions, check-in and guest requests Less switching between phones. More enquiries turned into customers. Start Your Free Trial: https://crm.eliteteqpos.com/signup ## Get your team answering in a day No installation and no long training. 1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed. 2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +234 WhatsApp Business number with you on WhatsApp, on Lagos time (WAT), in about 40 minutes. 3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Lagos and Abuja or from home. 4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Rate sent → Provisional booking → Deposit paid. 5. **Start answering** — Assign chats, follow up hot leads and watch the reports. Create Your Free Account: https://crm.eliteteqpos.com/signup ## What is a WhatsApp CRM for hotels? A WhatsApp CRM for hotels is a shared inbox and lead pipeline for the messages hotels, lodges, guest houses and serviced apartments in Nigeria get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Rate sent, Provisional booking), and shows the owner who answered and how fast. - One business number, many staff, each with their own login - Every chat assigned to one person, with internal notes - A pipeline named after your own steps - Reports on reply speed, leads per day and ad sources ## EliteTeQ Inbox at a glance | | | |---|---| | Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) | | What it is | A WhatsApp team inbox and CRM | | Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments | | Works on | Any browser; installs on Android and iPhone | | Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months | | Free trial | 7 days, every feature open | | WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) | | In Nigeria | +234 WhatsApp Business numbers, office hours on Lagos time (WAT) | | Languages | Customers write in English, Pidgin, Yoruba, Hausa and Igbo | | Setup | About 40 minutes, or done with you on WhatsApp | | Last reviewed | 2026-11-01 | ## Simple pricing. No complicated contracts. The same plans for every industry in Nigeria, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate. | Plan | Monthly | Yearly | WhatsApp numbers | People | Includes | |---|---|---|---|---|---| | Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports | | Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management | | Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support | Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free. ## A pipeline for hotels An example you can set up in Settings → Pipeline stages and rename any time. 1. Enquiry 2. Rate sent 3. Provisional booking 4. Deposit paid 5. Confirmed 6. Lost ## How hotels teams use EliteTeQ Inbox Real screens from our demo workspace, with example data. ### Reception, reservations and events together Give each department its own number and team, or one number with chats passed between desks. - Team per WhatsApp number - Transfer with a handover note - Greeting and away messages ### Events and groups on a pipeline Track weddings, conferences and group bookings from enquiry to deposit, filtered by the person handling them. - Stages you name yourself - Hot leads flagged - Filter by teammate ### How fast guests get an answer Reports show enquiries per day, first-reply times and the busiest hours, so you can staff the desk. - First-reply time - Busiest hours - Leads from ads ## Phones and personal chats vs EliteTeQ Inbox The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lagos and Abuja or at home. | Phones and personal chats | EliteTeQ Inbox | |---|---| | Whoever holds the phone answers | Every staff member answers from their own login | | Two people reply to the same customer | Each chat is assigned to one person | | Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged | | Instagram, Facebook and WhatsApp on different devices | Every channel in the same list | | No idea how fast customers get an answer | Reply speed and leads per person in reports | ## Other industries EliteTeQ Inbox works the same way for any business that sells or serves over chat in Nigeria. - [Schools & education](https://eliteteqpos.com/ng/inbox/industries/schools/) - [Travel & tours](https://eliteteqpos.com/ng/inbox/industries/travel-agencies/) - [Salons & spas](https://eliteteqpos.com/ng/inbox/industries/beauty-salons/) - [Restaurants](https://eliteteqpos.com/ng/inbox/industries/restaurants/) - [Gyms & fitness](https://eliteteqpos.com/ng/inbox/industries/gyms-and-fitness/) - [Real estate](https://eliteteqpos.com/ng/inbox/industries/real-estate/) - [E-commerce](https://eliteteqpos.com/ng/inbox/industries/ecommerce/) - [Car dealerships](https://eliteteqpos.com/ng/inbox/industries/car-dealers/) ## More than a shared inbox. A better way to manage your customer relationships. A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility. - **Designed for teams:** Employees work with their own logins, roles and responsibilities. - **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat. - **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed. - **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow. - **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson. ## EliteTeQ Inbox in Nigeria EliteTeQ Inbox works for hotels, lodges, guest houses and serviced apartments in Nigeria on your existing +234 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lagos and Abuja or anywhere else. In Nigeria, a lot of buying starts as a WhatsApp or Instagram message: a price check, a “is this available?”, a photo of a product. When one phone is shared between staff, those enquiries get lost overnight. EliteTeQ Inbox puts them in one list that the whole team can see, from Lagos to Kano. Customers write in English, Pidgin, Yoruba, Hausa or Igbo, often mixed in one chat. Your team answers the way the customer writes; template messages are created in English. Office hours are set day by day for each number. A common setup in Lagos or Abuja: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning. - **Numbers:** +234 (e.g. +234 803 000 0000) - **Office hours:** Run on Lagos time (WAT) - **Weekend:** Saturday and Sunday - **Templates:** English - **Price:** From $29 a month, in US dollars - **Paying:** Card, charged in Kenyan shillings at the day’s rate ## Selling on WhatsApp in Nigeria Customers in Nigeria pay with instant bank transfer on the NIBSS rails, cards on Verve and Interswitch, USSD, and agent-network wallets including OPay, PalmPay and Moniepoint, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly. ### [Kano](https://eliteteqpos.com/kano/) Kano State · the commercial hub of northern Nigeria Kano is northern Nigeria's trading centre, with a long-established merchant economy around textiles, leather, grain and general goods, and trade routes running north toward the Sahel. Cash and agency banking remain heavily used alongside transfers, and business hours and trading peaks follow prayer times and market days rather than a uniform weekday pattern. Trade turns on market days and prayer times rather than a uniform nine-to-five, and the old city trading quarters set the pace for the whole market. Booking requests from Kano reach whoever is on shift, with an away message when you are closed. ### [Ibadan](https://eliteteqpos.com/ibadan/) Oyo State · a major southwestern commercial and university city Ibadan combines one of Nigeria's largest urban markets with a substantial student and academic population, which produces two quite different trading patterns in the same city: high-volume, low-margin market trade around Bodija and Dugbe, and term-driven demand around the university corridor. Bodija and Dugbe carry the high-volume market trade while the university corridor runs on the academic calendar, so one city holds two unrelated demand curves. Many owners operate three or four small shops rather than one large one. Booking requests from Ibadan reach whoever is on shift, with an away message when you are closed. ### [Port Harcourt](https://eliteteqpos.com/port-harcourt/) Rivers State · the centre of Nigeria's oil and gas industry Port Harcourt's retail and hospitality trade is tied to the oil and gas economy and the contractor and expatriate spending that comes with it, which makes demand more cyclical than in Lagos or Ibadan and raises the share of card and corporate account payments. Businesses serving industry clients often need to issue proper invoices and track credit accounts rather than only ring up walk-in sales. Demand follows contractor cycles and corporate accounts more than walk-in footfall, and the expatriate-facing venues trade on a different basket entirely. Booking requests from Port Harcourt reach whoever is on shift, with an away message when you are closed. ### [Onitsha](https://eliteteqpos.com/onitsha/) Anambra State · one of West Africa's largest market and distribution centres Onitsha is a distribution city first and a retail city second: goods arrive, are broken into smaller lots and move on across the southeast and beyond. That makes wholesale pricing tiers, fast repeat-customer lookup and accurate supplier and credit tracking the core requirements, rather than table service or loyalty features. The main market sets prices for a wide swathe of the southeast, and goods arrive in bulk before being broken down and moved on within days. Booking requests from Onitsha reach whoever is on shift, with an away message when you are closed. ### EliteTeQ Inbox in every city of Nigeria - [Lagos](https://eliteteqpos.com/lagos/): Lagos State, Nigeria's commercial capital and busiest port city - [Abuja](https://eliteteqpos.com/abuja/): Federal Capital Territory, Nigeria's administrative capital - [Kano](https://eliteteqpos.com/kano/): Kano State, the commercial hub of northern Nigeria - [Ibadan](https://eliteteqpos.com/ibadan/): Oyo State, a major southwestern commercial and university city - [Port Harcourt](https://eliteteqpos.com/port-harcourt/): Rivers State, the centre of Nigeria's oil and gas industry - [Onitsha](https://eliteteqpos.com/onitsha/): Anambra State, one of West Africa's largest market and distribution centres - [Aba](https://eliteteqpos.com/aba/): Abia State, a manufacturing and garment-production centre - [Benin City](https://eliteteqpos.com/benin-city/): Edo State, the commercial and administrative centre of Edo State - [Enugu](https://eliteteqpos.com/enugu/): Enugu State, a southeastern administrative and commercial centre - [Kaduna](https://eliteteqpos.com/kaduna/): Kaduna State, a northern industrial and administrative centre ## Questions businesses ask us **Is there a WhatsApp CRM for hotels in Nigeria?** Yes. Hotels teams in Nigeria use EliteTeQ Inbox with their own +234 WhatsApp Business number. Staff in Lagos, Abuja or anywhere else answer from their own logins, customers write in English, Pidgin, Yoruba, Hausa and Igbo, and office hours run on Lagos time (WAT). Plans start at $29 a month with a 7-day free trial. **Does it connect to our booking engine or channel manager?** No. EliteTeQ Inbox doesn’t manage room inventory. Your team confirms bookings in your own system and tracks the guest conversation in the inbox. **Can the restaurant and spa have their own numbers?** Yes. Connect several WhatsApp Business numbers in one workspace, each with its own team. **Can guests write in other languages?** Yes. Customers write in any language and your team replies in the same chat. There is no automatic translation. **Can several staff use the same WhatsApp number?** Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected. **How much does it cost?** Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial. Sources for the WhatsApp rules on this page (Meta): - [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) - [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits) - [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview) - [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) - [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform) ## Every hotels enquiry is an opportunity. Don’t let yours get lost in Nigeria. Bring your channels, your team and every customer conversation into one organised workspace. Start Your Free Trial Today: https://crm.eliteteqpos.com/signup ## More about EliteTeQ Inbox EliteTeQ Inbox: smarter business, better conversations. - [EliteTeQ Inbox overview](https://eliteteqpos.com/ng/inbox/) - [Shared WhatsApp inbox](https://eliteteqpos.com/ng/inbox/whatsapp-team-inbox/) - [WhatsApp CRM & pipeline](https://eliteteqpos.com/ng/inbox/whatsapp-crm/) - [Facebook & Instagram inbox](https://eliteteqpos.com/ng/inbox/facebook-instagram-inbox/) - [Click-to-WhatsApp ad leads](https://eliteteqpos.com/ng/inbox/click-to-whatsapp-ads/) - [WhatsApp API for developers](https://eliteteqpos.com/ng/inbox/api/) - [Pricing](https://eliteteqpos.com/ng/inbox/pricing/) ## Talk to EliteTeQ about EliteTeQ Inbox - WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20hotels%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Nigeria.) - Email: info@eliteteqpos.com - Web: https://eliteteqpos.com/ng/inbox/industries/hotels/