# Stop leaving customers waiting on WhatsApp. Route every request to the right team — EliteTeQ Inbox for microfinance institutions, SACCOs, lenders and fintechs in Nigeria **Customers ask about loan products, account questions and complaints on the same WhatsApp number. One team can’t keep up, and complaints sit beside new sales enquiries.** EliteTeQ Inbox lets your sales, customer service and complaints teams answer from one shared workspace. Each request has an owner, each department can have its own number, and you can see how fast customers get an answer. Staff in Lagos and Abuja or anywhere else answer from one +234 business number, with office hours on Lagos time (WAT). - Loan and account product questions - Service requests - Complaints - Branch and agent information Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month) ## Sound familiar? What financial services teams in Nigeria tell us > Product enquiries and complaints all arrive on one number, and nothing is routed. Give sales and service their own numbers and teams, or tag chats with categories and pass them on with a note. > We can’t tell how long customers wait for an answer. Reports show first-reply time, the busiest hours and how each staff member is doing. > Loan enquiries from our ads get answered days later. Ad leads arrive flagged hot with the ad’s name, and each one is assigned to a loan officer. *Every enquiry is a customer deciding where to spend. Don’t let yours wait.* ## One shared inbox for microfinance institutions, SACCOs, lenders and fintechs in Nigeria. EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from. Customers in Nigeria write in English, Pidgin, Yoruba, Hausa and Igbo, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up: With EliteTeQ Inbox, you can: - Loan and account product questions - Service requests - Complaints - Branch and agent information Less switching between phones. More enquiries turned into customers. Start Your Free Trial: https://crm.eliteteqpos.com/signup ## Get your team answering in a day No installation and no long training. 1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed. 2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +234 WhatsApp Business number with you on WhatsApp, on Lagos time (WAT), in about 40 minutes. 3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Lagos and Abuja or from home. 4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Requirements sent → Application started → Under review. 5. **Start answering** — Assign chats, follow up hot leads and watch the reports. Create Your Free Account: https://crm.eliteteqpos.com/signup ## What is a WhatsApp CRM for financial services? A WhatsApp CRM for financial services is a shared inbox and lead pipeline for the messages microfinance institutions, SACCOs, lenders and fintechs in Nigeria get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Requirements sent, Application started), and shows the owner who answered and how fast. - One business number, many staff, each with their own login - Every chat assigned to one person, with internal notes - A pipeline named after your own steps - Reports on reply speed, leads per day and ad sources ## EliteTeQ Inbox at a glance | | | |---|---| | Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) | | What it is | A WhatsApp team inbox and CRM | | Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments | | Works on | Any browser; installs on Android and iPhone | | Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months | | Free trial | 7 days, every feature open | | WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) | | In Nigeria | +234 WhatsApp Business numbers, office hours on Lagos time (WAT) | | Languages | Customers write in English, Pidgin, Yoruba, Hausa and Igbo | | Setup | About 40 minutes, or done with you on WhatsApp | | Last reviewed | 2026-11-01 | ## Simple pricing. No complicated contracts. The same plans for every industry in Nigeria, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate. | Plan | Monthly | Yearly | WhatsApp numbers | People | Includes | |---|---|---|---|---|---| | Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports | | Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management | | Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support | Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free. ## A pipeline for financial services An example you can set up in Settings → Pipeline stages and rename any time. 1. Enquiry 2. Requirements sent 3. Application started 4. Under review 5. Approved 6. Closed ## How financial services teams use EliteTeQ Inbox Real screens from our demo workspace, with example data. ### Requests routed to the right team Separate numbers and teams for sales and service, or categories on one number. - Team per WhatsApp number - Categories on every chat - Transfer with a handover note ### Loan and product enquiries tracked Move prospects from enquiry to approved on a pipeline, filtered by officer or product. - Stages you name yourself - Hot leads flagged - Filter by officer ### Service levels you can see First-reply times, waiting chats and a team leaderboard, compared with the previous period. - First-reply time - Waiting list - Print or save as PDF ## Phones and personal chats vs EliteTeQ Inbox The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lagos and Abuja or at home. | Phones and personal chats | EliteTeQ Inbox | |---|---| | Whoever holds the phone answers | Every staff member answers from their own login | | Two people reply to the same customer | Each chat is assigned to one person | | Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged | | Instagram, Facebook and WhatsApp on different devices | Every channel in the same list | | No idea how fast customers get an answer | Reply speed and leads per person in reports | ## Other industries EliteTeQ Inbox works the same way for any business that sells or serves over chat in Nigeria. - [Healthcare](https://eliteteqpos.com/ng/inbox/industries/healthcare/) - [Insurance](https://eliteteqpos.com/ng/inbox/industries/insurance/) - [Law firms](https://eliteteqpos.com/ng/inbox/industries/law-firms/) - [Telecoms & ISPs](https://eliteteqpos.com/ng/inbox/industries/telecoms/) - [Real estate](https://eliteteqpos.com/ng/inbox/industries/real-estate/) - [Schools & education](https://eliteteqpos.com/ng/inbox/industries/schools/) - [E-commerce](https://eliteteqpos.com/ng/inbox/industries/ecommerce/) - [Car dealerships](https://eliteteqpos.com/ng/inbox/industries/car-dealers/) ## More than a shared inbox. A better way to manage your customer relationships. A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility. - **Designed for teams:** Employees work with their own logins, roles and responsibilities. - **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat. - **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed. - **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow. - **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson. ## EliteTeQ Inbox in Nigeria EliteTeQ Inbox works for microfinance institutions, SACCOs, lenders and fintechs in Nigeria on your existing +234 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lagos and Abuja or anywhere else. In Nigeria, a lot of buying starts as a WhatsApp or Instagram message: a price check, a “is this available?”, a photo of a product. When one phone is shared between staff, those enquiries get lost overnight. EliteTeQ Inbox puts them in one list that the whole team can see, from Lagos to Kano. Customers write in English, Pidgin, Yoruba, Hausa or Igbo, often mixed in one chat. Your team answers the way the customer writes; template messages are created in English. Office hours are set day by day for each number. A common setup in Lagos or Abuja: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning. - **Numbers:** +234 (e.g. +234 803 000 0000) - **Office hours:** Run on Lagos time (WAT) - **Weekend:** Saturday and Sunday - **Templates:** English - **Price:** From $29 a month, in US dollars - **Paying:** Card, charged in Kenyan shillings at the day’s rate ## Selling on WhatsApp in Nigeria Customers in Nigeria pay with instant bank transfer on the NIBSS rails, cards on Verve and Interswitch, USSD, and agent-network wallets including OPay, PalmPay and Moniepoint, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly. ### [Lagos](https://eliteteqpos.com/lagos/) Lagos State · Nigeria's commercial capital and busiest port city Lagos concentrates more retail and hospitality trade than anywhere else in West Africa, split between the mainland trading districts around Idumota, Balogun and Computer Village in Ikeja, and the newer island retail corridors of Victoria Island and Lekki. Trade concentrates on Lagos Island and Ikeja for wholesale and on the Lekki–Victoria Island corridor for higher-basket retail, and the two behave like separate markets. Weekday peaks track the commute; weekends belong to the island malls. Enquiries to financial services teams in Lagos go to the right desk, with general questions in chat and sensitive details kept out. ### [Abuja](https://eliteteqpos.com/abuja/) Federal Capital Territory · Nigeria's administrative capital Abuja's trade is driven by government, diplomatic and professional-services spending rather than heavy industry, which gives retail and hospitality here a steadier weekday rhythm and a higher average basket than most Nigerian cities. Card and instant-transfer payments are more dominant than cash in the planned districts of Wuse, Garki and Maitama, while the satellite settlements around the city keep a stronger cash and agency-banking mix. Business clusters in Wuse, Garki and Maitama on weekdays and thins sharply at weekends when much of the salaried population travels. Enquiries to financial services teams in Abuja go to the right desk, with general questions in chat and sensitive details kept out. ### [Kano](https://eliteteqpos.com/kano/) Kano State · the commercial hub of northern Nigeria Kano is northern Nigeria's trading centre, with a long-established merchant economy around textiles, leather, grain and general goods, and trade routes running north toward the Sahel. Cash and agency banking remain heavily used alongside transfers, and business hours and trading peaks follow prayer times and market days rather than a uniform weekday pattern. Trade turns on market days and prayer times rather than a uniform nine-to-five, and the old city trading quarters set the pace for the whole market. Enquiries to financial services teams in Kano go to the right desk, with general questions in chat and sensitive details kept out. ### [Ibadan](https://eliteteqpos.com/ibadan/) Oyo State · a major southwestern commercial and university city Ibadan combines one of Nigeria's largest urban markets with a substantial student and academic population, which produces two quite different trading patterns in the same city: high-volume, low-margin market trade around Bodija and Dugbe, and term-driven demand around the university corridor. Bodija and Dugbe carry the high-volume market trade while the university corridor runs on the academic calendar, so one city holds two unrelated demand curves. Many owners operate three or four small shops rather than one large one. Enquiries to financial services teams in Ibadan go to the right desk, with general questions in chat and sensitive details kept out. ### EliteTeQ Inbox in every city of Nigeria - [Lagos](https://eliteteqpos.com/lagos/): Lagos State, Nigeria's commercial capital and busiest port city - [Abuja](https://eliteteqpos.com/abuja/): Federal Capital Territory, Nigeria's administrative capital - [Kano](https://eliteteqpos.com/kano/): Kano State, the commercial hub of northern Nigeria - [Ibadan](https://eliteteqpos.com/ibadan/): Oyo State, a major southwestern commercial and university city - [Port Harcourt](https://eliteteqpos.com/port-harcourt/): Rivers State, the centre of Nigeria's oil and gas industry - [Onitsha](https://eliteteqpos.com/onitsha/): Anambra State, one of West Africa's largest market and distribution centres - [Aba](https://eliteteqpos.com/aba/): Abia State, a manufacturing and garment-production centre - [Benin City](https://eliteteqpos.com/benin-city/): Edo State, the commercial and administrative centre of Edo State - [Enugu](https://eliteteqpos.com/enugu/): Enugu State, a southeastern administrative and commercial centre - [Kaduna](https://eliteteqpos.com/kaduna/): Kaduna State, a northern industrial and administrative centre ## Questions businesses ask us **Is there a WhatsApp CRM for financial services in Nigeria?** Yes. Financial services teams in Nigeria use EliteTeQ Inbox with their own +234 WhatsApp Business number. Staff in Lagos, Abuja or anywhere else answer from their own logins, customers write in English, Pidgin, Yoruba, Hausa and Igbo, and office hours run on Lagos time (WAT). Plans start at $29 a month with a 7-day free trial. **Does EliteTeQ Inbox meet banking compliance rules?** It is not certified for banking or payment-card regulation. Access tokens are stored encrypted and each person signs in with their own login and role, but you should never collect PINs, passwords or card numbers over chat, and you should check your regulator’s rules before use. **Can it connect to our core banking system?** No ready-made integration. The EliteTeQ API (in early access) lets your developers add contacts, move them through stages and send approved templates. **Can managers see every conversation?** Owners and Admins manage the team and settings, and reports show each staff member’s activity and reply speed. **Can several staff use the same WhatsApp number?** Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected. **How much does it cost?** Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial. Sources for the WhatsApp rules on this page (Meta): - [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) - [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits) - [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview) - [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) - [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform) ## Every financial services enquiry is an opportunity. Don’t let yours get lost in Nigeria. Bring your channels, your team and every customer conversation into one organised workspace. Start Your Free Trial Today: https://crm.eliteteqpos.com/signup ## More about EliteTeQ Inbox EliteTeQ Inbox: smarter business, better conversations. - [EliteTeQ Inbox overview](https://eliteteqpos.com/ng/inbox/) - [Shared WhatsApp inbox](https://eliteteqpos.com/ng/inbox/whatsapp-team-inbox/) - [WhatsApp CRM & pipeline](https://eliteteqpos.com/ng/inbox/whatsapp-crm/) - [Facebook & Instagram inbox](https://eliteteqpos.com/ng/inbox/facebook-instagram-inbox/) - [Click-to-WhatsApp ad leads](https://eliteteqpos.com/ng/inbox/click-to-whatsapp-ads/) - [WhatsApp API for developers](https://eliteteqpos.com/ng/inbox/api/) - [Pricing](https://eliteteqpos.com/ng/inbox/pricing/) ## Talk to EliteTeQ about EliteTeQ Inbox - WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20financial%20services%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Nigeria.) - Email: info@eliteteqpos.com - Web: https://eliteteqpos.com/ng/inbox/industries/financial-services/