# Stop losing bookings to unanswered messages. Answer every guest from one inbox — EliteTeQ Inbox for hotels, lodges, guest houses and serviced apartments in Malaysia **A guest asks about a room for the weekend at 11pm. Reception is checking someone in, the night shift doesn’t have the sales phone, and by morning the guest has booked elsewhere.** EliteTeQ Inbox lets reception, reservations, events and the restaurant answer guests from one shared inbox. Every booking enquiry has an owner, waiting guests rise to the top, and conference or wedding enquiries are tracked to a deposit. Staff in Kuala Lumpur and Penang or anywhere else answer from one +60 business number, with office hours on Kuala Lumpur time (MYT). - Room rates and availability - Conference and wedding enquiries - Restaurant and spa bookings - Directions, check-in and guest requests Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month) ## Sound familiar? What hotels teams in Malaysia tell us > The reservations phone stays with one person. Night shift can’t see the messages. Everyone on shift answers the same number from their own login, on a computer at the desk or on a phone. > We quoted a conference package and never followed up. Event enquiries sit on a pipeline from enquiry to deposit, and the ones waiting for you are flagged hot. > Guests ask the same questions in Instagram comments every day. Comments arrive next to your chats, and automatic replies answer keywords like “price” or “location”. *Every enquiry is a customer deciding where to spend. Don’t let yours wait.* ## One shared inbox for hotels, lodges, guest houses and serviced apartments in Malaysia. EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from. Customers in Malaysia write in Malay, English, Mandarin and Tamil, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up: With EliteTeQ Inbox, you can: - Room rates and availability - Conference and wedding enquiries - Restaurant and spa bookings - Directions, check-in and guest requests Less switching between phones. More enquiries turned into customers. Start Your Free Trial: https://crm.eliteteqpos.com/signup ## Get your team answering in a day No installation and no long training. 1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed. 2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +60 WhatsApp Business number with you on WhatsApp, on Kuala Lumpur time (MYT), in about 40 minutes. 3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Kuala Lumpur and Penang or from home. 4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Rate sent → Provisional booking → Deposit paid. 5. **Start answering** — Assign chats, follow up hot leads and watch the reports. Create Your Free Account: https://crm.eliteteqpos.com/signup ## What is a WhatsApp CRM for hotels? A WhatsApp CRM for hotels is a shared inbox and lead pipeline for the messages hotels, lodges, guest houses and serviced apartments in Malaysia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Rate sent, Provisional booking), and shows the owner who answered and how fast. - One business number, many staff, each with their own login - Every chat assigned to one person, with internal notes - A pipeline named after your own steps - Reports on reply speed, leads per day and ad sources ## EliteTeQ Inbox at a glance | | | |---|---| | Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) | | What it is | A WhatsApp team inbox and CRM | | Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments | | Works on | Any browser; installs on Android and iPhone | | Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months | | Free trial | 7 days, every feature open | | WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) | | In Malaysia | +60 WhatsApp Business numbers, office hours on Kuala Lumpur time (MYT) | | Languages | Customers write in Malay, English, Mandarin and Tamil | | Setup | About 40 minutes, or done with you on WhatsApp | | Last reviewed | 2026-11-01 | ## Simple pricing. No complicated contracts. The same plans for every industry in Malaysia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate. | Plan | Monthly | Yearly | WhatsApp numbers | People | Includes | |---|---|---|---|---|---| | Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports | | Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management | | Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support | Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free. ## A pipeline for hotels An example you can set up in Settings → Pipeline stages and rename any time. 1. Enquiry 2. Rate sent 3. Provisional booking 4. Deposit paid 5. Confirmed 6. Lost ## How hotels teams use EliteTeQ Inbox Real screens from our demo workspace, with example data. ### Reception, reservations and events together Give each department its own number and team, or one number with chats passed between desks. - Team per WhatsApp number - Transfer with a handover note - Greeting and away messages ### Events and groups on a pipeline Track weddings, conferences and group bookings from enquiry to deposit, filtered by the person handling them. - Stages you name yourself - Hot leads flagged - Filter by teammate ### How fast guests get an answer Reports show enquiries per day, first-reply times and the busiest hours, so you can staff the desk. - First-reply time - Busiest hours - Leads from ads ## Phones and personal chats vs EliteTeQ Inbox The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Kuala Lumpur and Penang or at home. | Phones and personal chats | EliteTeQ Inbox | |---|---| | Whoever holds the phone answers | Every staff member answers from their own login | | Two people reply to the same customer | Each chat is assigned to one person | | Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged | | Instagram, Facebook and WhatsApp on different devices | Every channel in the same list | | No idea how fast customers get an answer | Reply speed and leads per person in reports | ## Other industries EliteTeQ Inbox works the same way for any business that sells or serves over chat in Malaysia. - [Schools & education](https://eliteteqpos.com/my/inbox/industries/schools/) - [Travel & tours](https://eliteteqpos.com/my/inbox/industries/travel-agencies/) - [Salons & spas](https://eliteteqpos.com/my/inbox/industries/beauty-salons/) - [Restaurants](https://eliteteqpos.com/my/inbox/industries/restaurants/) - [Gyms & fitness](https://eliteteqpos.com/my/inbox/industries/gyms-and-fitness/) - [Real estate](https://eliteteqpos.com/my/inbox/industries/real-estate/) - [E-commerce](https://eliteteqpos.com/my/inbox/industries/ecommerce/) - [Car dealerships](https://eliteteqpos.com/my/inbox/industries/car-dealers/) ## More than a shared inbox. A better way to manage your customer relationships. A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility. - **Designed for teams:** Employees work with their own logins, roles and responsibilities. - **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat. - **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed. - **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow. - **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson. ## EliteTeQ Inbox in Malaysia EliteTeQ Inbox works for hotels, lodges, guest houses and serviced apartments in Malaysia on your existing +60 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Kuala Lumpur and Penang or anywhere else. Malaysian customers often order and ask through WhatsApp, from Kuala Lumpur to Penang. EliteTeQ Inbox keeps those chats in one shared list with a clear owner for each. Customers in Malaysia write in Malay, English, Mandarin and Tamil. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English. Office hours are set day by day for each number, so Friday prayers or a different weekend in some states fit too. Customers who write while you are closed get your away message, at most once every 12 hours. - **Numbers:** +60 (e.g. +60 12 000 0000) - **Office hours:** Run on Kuala Lumpur time (MYT) - **Weekend:** Saturday and Sunday - **Templates:** English - **Price:** From $29 a month, in US dollars - **Paying:** Card, charged in Kenyan shillings at the day’s rate ## Selling on WhatsApp in Malaysia Customers in Malaysia pay with DuitNow QR, Touch 'n Go eWallet, GrabPay, cards and cash, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly. ### [Shah Alam](https://eliteteqpos.com/shah-alam/) Selangor · the capital of Selangor in the Klang Valley Shah Alam is Selangor's state capital, mixing large industrial areas with residential suburbs and their shopping centres. Industrial areas and residential suburbs give a mix of trade and household spending. The binding constraint is recording QR and e-wallet payments against each sale with SST-ready records. Booking requests from Shah Alam reach whoever is on shift, with an away message when you are closed. ### [Kuala Lumpur](https://eliteteqpos.com/kuala-lumpur/) Federal Territory of Kuala Lumpur · Malaysia's capital and largest commercial centre Kuala Lumpur is Malaysia's main retail, office and hospitality market, where customers switch freely between cards, DuitNow QR and e-wallets. Customers move between cards, DuitNow QR and e-wallets in the same day, and operators commonly run several outlets across the Klang Valley. Booking requests from Kuala Lumpur reach whoever is on shift, with an away message when you are closed. ### [Penang](https://eliteteqpos.com/penang/) Penang · a northern Malaysian state known for manufacturing, trade and food tourism Penang combines an electronics manufacturing base with a busy food and tourism trade centred on George Town, so demand mixes steady local spending with visitor peaks. Hawker-style food businesses and small retailers handle many small sales quickly, with QR and e-wallet payments now common alongside cash. A strong food and tourism trade around George Town sits alongside a manufacturing workforce, so busy periods bring many small, fast sales. Booking requests from Penang reach whoever is on shift, with an away message when you are closed. ### EliteTeQ Inbox in every city of Malaysia - [Kuala Lumpur](https://eliteteqpos.com/kuala-lumpur/): Federal Territory of Kuala Lumpur, Malaysia's capital and largest commercial centre - [Penang](https://eliteteqpos.com/penang/): Penang, a northern Malaysian state known for manufacturing, trade and food tourism - [Johor Bahru](https://eliteteqpos.com/johor-bahru/): Johor, a southern Malaysian city on the border with Singapore - [Ipoh](https://eliteteqpos.com/ipoh/): Perak, the capital of Perak and a regional trade centre - [Shah Alam](https://eliteteqpos.com/shah-alam/): Selangor, the capital of Selangor in the Klang Valley ## Questions businesses ask us **Is there a WhatsApp CRM for hotels in Malaysia?** Yes. Hotels teams in Malaysia use EliteTeQ Inbox with their own +60 WhatsApp Business number. Staff in Kuala Lumpur, Penang or anywhere else answer from their own logins, customers write in Malay, English, Mandarin and Tamil, and office hours run on Kuala Lumpur time (MYT). Plans start at $29 a month with a 7-day free trial. **Does it connect to our booking engine or channel manager?** No. EliteTeQ Inbox doesn’t manage room inventory. Your team confirms bookings in your own system and tracks the guest conversation in the inbox. **Can the restaurant and spa have their own numbers?** Yes. Connect several WhatsApp Business numbers in one workspace, each with its own team. **Can guests write in other languages?** Yes. Customers write in any language and your team replies in the same chat. There is no automatic translation. **Can several staff use the same WhatsApp number?** Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected. **How much does it cost?** Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial. Sources for the WhatsApp rules on this page (Meta): - [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) - [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits) - [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview) - [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) - [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform) ## Every hotels enquiry is an opportunity. Don’t let yours get lost in Malaysia. Bring your channels, your team and every customer conversation into one organised workspace. Start Your Free Trial Today: https://crm.eliteteqpos.com/signup ## More about EliteTeQ Inbox EliteTeQ Inbox: smarter business, better conversations. - [EliteTeQ Inbox overview](https://eliteteqpos.com/my/inbox/) - [Shared WhatsApp inbox](https://eliteteqpos.com/my/inbox/whatsapp-team-inbox/) - [WhatsApp CRM & pipeline](https://eliteteqpos.com/my/inbox/whatsapp-crm/) - [Facebook & Instagram inbox](https://eliteteqpos.com/my/inbox/facebook-instagram-inbox/) - [Click-to-WhatsApp ad leads](https://eliteteqpos.com/my/inbox/click-to-whatsapp-ads/) - [WhatsApp API for developers](https://eliteteqpos.com/my/inbox/api/) - [Pricing](https://eliteteqpos.com/my/inbox/pricing/) ## Talk to EliteTeQ about EliteTeQ Inbox - WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20hotels%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Malaysia.) - Email: info@eliteteqpos.com - Web: https://eliteteqpos.com/my/inbox/industries/hotels/