# Stop losing big-ticket orders in your DMs. Track every quote to delivery — EliteTeQ Inbox for furniture shops, interior designers, kitchen and home-improvement stores in Malaysia

**A customer sends a photo of a sofa from your Instagram and asks for a quote in grey, 3-seater, delivered. The quote goes out, and nobody follows up before they find it cheaper.**

EliteTeQ Inbox brings product enquiries, quotes, custom orders and delivery questions from WhatsApp, Instagram and Facebook into one shared inbox. Every buyer is tracked from quote to deposit to delivery, and your showroom and online team share the work. Staff in Kuala Lumpur and Penang or anywhere else answer from one +60 business number, with office hours on Kuala Lumpur time (MYT).

- Prices and photos of pieces
- Custom-size and fabric quotes
- Deposits and delivery dates
- After-sales and repairs

Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month)

## Sound familiar? What furniture & home teams in Malaysia tell us

> Quotes for custom pieces go out and nobody follows up.

Each buyer sits on a pipeline. “Quote sent” leads waiting for you are flagged hot.

> Showroom staff and the online team answer the same customer.

Each chat belongs to one person. Pass a buyer between showroom and online with a note.

> Instagram comments asking “price?” sit for days.

Comments come into the inbox with keyword auto-replies for “price”.

*Every enquiry is a customer deciding where to spend. Don’t let yours wait.*

## One shared inbox for furniture shops, interior designers, kitchen and home-improvement stores in Malaysia.

EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.

Customers in Malaysia write in Malay, English, Mandarin and Tamil, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:

With EliteTeQ Inbox, you can:

- Prices and photos of pieces
- Custom-size and fabric quotes
- Deposits and delivery dates
- After-sales and repairs

Less switching between phones. More enquiries turned into customers.

Start Your Free Trial: https://crm.eliteteqpos.com/signup

## Get your team answering in a day

No installation and no long training.

1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed.
2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +60 WhatsApp Business number with you on WhatsApp, on Kuala Lumpur time (MYT), in about 40 minutes.
3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Kuala Lumpur and Penang or from home.
4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Quote sent → Deposit paid → In production.
5. **Start answering** — Assign chats, follow up hot leads and watch the reports.

Create Your Free Account: https://crm.eliteteqpos.com/signup

## What is a WhatsApp CRM for furniture & home?

A WhatsApp CRM for furniture & home is a shared inbox and lead pipeline for the messages furniture shops, interior designers, kitchen and home-improvement stores in Malaysia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Quote sent, Deposit paid), and shows the owner who answered and how fast.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Malaysia | +60 WhatsApp Business numbers, office hours on Kuala Lumpur time (MYT) |
| Languages | Customers write in Malay, English, Mandarin and Tamil |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Simple pricing. No complicated contracts.

The same plans for every industry in Malaysia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## A pipeline for furniture & home

An example you can set up in Settings → Pipeline stages and rename any time.

1. Enquiry
2. Quote sent
3. Deposit paid
4. In production
5. Delivered
6. Lost

## How furniture & home teams use EliteTeQ Inbox

Real screens from our demo workspace, with example data.

### Showroom and online, one inbox

Instagram, Facebook and WhatsApp in one list, answered by sales staff with their own logins.

- Comments next to DMs
- Auto-assign in turn
- Own login for each person

### Quotes followed to delivery

Track each order through quote, deposit, production and delivery.

- Stages you name yourself
- Hot leads flagged
- Filter by salesperson

### Ads that sell sofas, ranked

Reports rank ads by leads and clients won, and show leads from ads against direct.

- Ad name on every lead
- Clients won per ad
- Leads per day

## Phones and personal chats vs EliteTeQ Inbox

The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Kuala Lumpur and Penang or at home.

| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |

## Other industries

EliteTeQ Inbox works the same way for any business that sells or serves over chat in Malaysia.

- [Real estate](https://eliteteqpos.com/my/inbox/industries/real-estate/)
- [E-commerce](https://eliteteqpos.com/my/inbox/industries/ecommerce/)
- [Car dealerships](https://eliteteqpos.com/my/inbox/industries/car-dealers/)
- [Construction](https://eliteteqpos.com/my/inbox/industries/construction/)
- [Schools & education](https://eliteteqpos.com/my/inbox/industries/schools/)
- [Healthcare](https://eliteteqpos.com/my/inbox/industries/healthcare/)
- [Travel & tours](https://eliteteqpos.com/my/inbox/industries/travel-agencies/)
- [Hotels](https://eliteteqpos.com/my/inbox/industries/hotels/)

## More than a shared inbox. A better way to manage your customer relationships.

A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.

- **Designed for teams:** Employees work with their own logins, roles and responsibilities.
- **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow.
- **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.

## EliteTeQ Inbox in Malaysia

EliteTeQ Inbox works for furniture shops, interior designers, kitchen and home-improvement stores in Malaysia on your existing +60 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Kuala Lumpur and Penang or anywhere else.

Malaysian customers often order and ask through WhatsApp, from Kuala Lumpur to Penang. EliteTeQ Inbox keeps those chats in one shared list with a clear owner for each.

Customers in Malaysia write in Malay, English, Mandarin and Tamil. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English.

Office hours are set day by day for each number, so Friday prayers or a different weekend in some states fit too. Customers who write while you are closed get your away message, at most once every 12 hours.

- **Numbers:** +60 (e.g. +60 12 000 0000)
- **Office hours:** Run on Kuala Lumpur time (MYT)
- **Weekend:** Saturday and Sunday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

[EliteTeQ POS for furniture & home in Malaysia](https://eliteteqpos.com/my/industries/furniture-stores/)

## Selling on WhatsApp in Malaysia

Customers in Malaysia pay with DuitNow QR, Touch 'n Go eWallet, GrabPay, cards and cash, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.

### [Ipoh](https://eliteteqpos.com/ipoh/)

Perak · the capital of Perak and a regional trade centre

Ipoh is Perak's state capital and a regional centre for retail, wholesale and food businesses, with a well-known café and food scene that draws domestic visitors at weekends. Family-run businesses are common, and many are moving from cash books to digital records. Family-run retail, wholesale and food businesses are common, with weekend visitors drawn by the food scene. Furniture & home enquiries from Ipoh land in one shared inbox, so a quote never waits on one person’s phone.

### [Shah Alam](https://eliteteqpos.com/shah-alam/)

Selangor · the capital of Selangor in the Klang Valley

Shah Alam is Selangor's state capital, mixing large industrial areas with residential suburbs and their shopping centres. Industrial areas and residential suburbs give a mix of trade and household spending. The binding constraint is recording QR and e-wallet payments against each sale with SST-ready records. Furniture & home enquiries from Shah Alam land in one shared inbox, so a quote never waits on one person’s phone.

### [Kuala Lumpur](https://eliteteqpos.com/kuala-lumpur/)

Federal Territory of Kuala Lumpur · Malaysia's capital and largest commercial centre

Kuala Lumpur is Malaysia's main retail, office and hospitality market, where customers switch freely between cards, DuitNow QR and e-wallets. Customers move between cards, DuitNow QR and e-wallets in the same day, and operators commonly run several outlets across the Klang Valley. Furniture & home enquiries from Kuala Lumpur land in one shared inbox, so a quote never waits on one person’s phone.

### EliteTeQ Inbox in every city of Malaysia

- [Kuala Lumpur](https://eliteteqpos.com/kuala-lumpur/): Federal Territory of Kuala Lumpur, Malaysia's capital and largest commercial centre
- [Penang](https://eliteteqpos.com/penang/): Penang, a northern Malaysian state known for manufacturing, trade and food tourism
- [Johor Bahru](https://eliteteqpos.com/johor-bahru/): Johor, a southern Malaysian city on the border with Singapore
- [Ipoh](https://eliteteqpos.com/ipoh/): Perak, the capital of Perak and a regional trade centre
- [Shah Alam](https://eliteteqpos.com/shah-alam/): Selangor, the capital of Selangor in the Klang Valley


## Questions businesses ask us

**Is there a WhatsApp CRM for furniture & home in Malaysia?**

Yes. Furniture & home teams in Malaysia use EliteTeQ Inbox with their own +60 WhatsApp Business number. Staff in Kuala Lumpur, Penang or anywhere else answer from their own logins, customers write in Malay, English, Mandarin and Tamil, and office hours run on Kuala Lumpur time (MYT). Plans start at $29 a month with a 7-day free trial.

**Can we send delivery updates?**

Yes. Reply freely within 24 hours of the customer’s last message, or send an approved WhatsApp template after that.

**Does it manage stock?**

No. For stock and sales, EliteTeQ POS handles furniture inventory; EliteTeQ Inbox handles the conversations.

**Can branches have their own numbers?**

Yes. Connect several WhatsApp Business numbers in one workspace, each with its own team.

**Can several staff use the same WhatsApp number?**

Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Every furniture & home enquiry is an opportunity. Don’t let yours get lost in Malaysia.

Bring your channels, your team and every customer conversation into one organised workspace.

Start Your Free Trial Today: https://crm.eliteteqpos.com/signup

## More about EliteTeQ Inbox

EliteTeQ Inbox: smarter business, better conversations.

- [EliteTeQ Inbox overview](https://eliteteqpos.com/my/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/my/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/my/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/my/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/my/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/my/inbox/api/)
- [Pricing](https://eliteteqpos.com/my/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20furniture%20%26%20home%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Malaysia.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/my/inbox/industries/furniture-stores/