# Stop drowning in “my internet is down” messages. Route support and sales to the right team — EliteTeQ Inbox for internet service providers, telecom resellers and fibre installers in Kenya

**When a line goes down, hundreds of customers message at once, and new-connection enquiries get buried under complaints.**

EliteTeQ Inbox lets your support and sales teams share one workspace. Support and sales can each have their own number and team, every request has an owner, and reports show how fast customers get an answer. Staff in Nairobi and Mombasa or anywhere else answer from one +254 business number, with office hours on Nairobi time (EAT).

- Outage and fault reports
- New connections and packages
- Billing and payment questions
- Installation appointments

Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month)

## Sound familiar? What telecoms & isps teams in Kenya tell us

> During an outage, sales enquiries get lost under hundreds of complaints.

Give sales and support their own WhatsApp numbers and teams, in one workspace.

> We don’t know how long customers wait for support.

Reports show first-reply time, waiting chats and the busiest hours.

> New-connection leads from our ads are answered days later.

Ad leads arrive flagged hot with the ad’s name, and sit on a sales pipeline.

*Every enquiry is a customer deciding where to spend. Don’t let yours wait.*

## One shared inbox for internet service providers, telecom resellers and fibre installers in Kenya.

EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.

Customers in Kenya write in English, Swahili and Sheng, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:

With EliteTeQ Inbox, you can:

- Outage and fault reports
- New connections and packages
- Billing and payment questions
- Installation appointments

Less switching between phones. More enquiries turned into customers.

Start Your Free Trial: https://crm.eliteteqpos.com/signup

## Get your team answering in a day

No installation and no long training.

1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed.
2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +254 WhatsApp Business number with you on WhatsApp, on Nairobi time (EAT), in about 40 minutes.
3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Nairobi and Mombasa or from home.
4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Coverage checked → Package chosen → Installation booked.
5. **Start answering** — Assign chats, follow up hot leads and watch the reports.

Create Your Free Account: https://crm.eliteteqpos.com/signup

## What is a WhatsApp CRM for telecoms & isps?

A WhatsApp CRM for telecoms & isps is a shared inbox and lead pipeline for the messages internet service providers, telecom resellers and fibre installers in Kenya get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Coverage checked, Package chosen), and shows the owner who answered and how fast.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Kenya | +254 WhatsApp Business numbers, office hours on Nairobi time (EAT) |
| Languages | Customers write in English, Swahili and Sheng |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Simple pricing. No complicated contracts.

The same plans for every industry in Kenya, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## A pipeline for telecoms & isps

An example you can set up in Settings → Pipeline stages and rename any time.

1. Enquiry
2. Coverage checked
3. Package chosen
4. Installation booked
5. Connected
6. Lost

## How telecoms & isps teams use EliteTeQ Inbox

Real screens from our demo workspace, with example data.

### Support and sales separated

A team per number, auto-assign in turn, and transfers with notes between departments.

- Team per WhatsApp number
- Auto-assign in turn
- Transfer with a note

### New connections tracked

Move prospects from enquiry to connected, filtered by area category or salesperson.

- Stages you name yourself
- Categories for area
- Hot leads flagged

### Service levels you can see

First-reply time, messages per day, busiest hours and a team leaderboard.

- First-reply time
- Messages per day
- Team leaderboard

## Phones and personal chats vs EliteTeQ Inbox

The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Nairobi and Mombasa or at home.

| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |

## Other industries

EliteTeQ Inbox works the same way for any business that sells or serves over chat in Kenya.

- [Healthcare](https://eliteteqpos.com/ke/inbox/industries/healthcare/)
- [Insurance](https://eliteteqpos.com/ke/inbox/industries/insurance/)
- [Financial services](https://eliteteqpos.com/ke/inbox/industries/financial-services/)
- [Law firms](https://eliteteqpos.com/ke/inbox/industries/law-firms/)
- [Real estate](https://eliteteqpos.com/ke/inbox/industries/real-estate/)
- [Schools & education](https://eliteteqpos.com/ke/inbox/industries/schools/)
- [E-commerce](https://eliteteqpos.com/ke/inbox/industries/ecommerce/)
- [Car dealerships](https://eliteteqpos.com/ke/inbox/industries/car-dealers/)

## More than a shared inbox. A better way to manage your customer relationships.

A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.

- **Designed for teams:** Employees work with their own logins, roles and responsibilities.
- **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow.
- **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.

## EliteTeQ Inbox in Kenya

EliteTeQ Inbox works for internet service providers, telecom resellers and fibre installers in Kenya on your existing +254 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Nairobi and Mombasa or anywhere else.

Kenyan customers ask on WhatsApp before they walk in or pay: prices, stock, delivery to their estate or town. EliteTeQ is based in Nairobi, so setup and support happen on Kenyan time with a team that knows how local shops sell.

Customers write in English, Swahili or Sheng. Your team replies the same way, and template messages can be created in English or Swahili.

Office hours are set day by day for each number. A common setup in Nairobi: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +254 (e.g. +254 712 000 000)
- **Office hours:** Run on Nairobi time (EAT)
- **Weekend:** Saturday and Sunday
- **Templates:** English or Swahili
- **Price:** From $29 a month, in US dollars
- **Paying:** M-Pesa or card, in Kenyan shillings

## Selling on WhatsApp in Kenya

Trade concentrates in Nairobi and along the Mombasa corridor, with county towns served by traders who restock weekly from the capital. Mobile money reaches further than banking does, so even rural shops settle by phone. Month-end and school-term dates move retail demand more than any promotion.

### [Mombasa](https://eliteteqpos.com/mombasa/)

Mombasa County · Kenya’s coastal port city

Mombasa is Kenya’s coastal port city. Common trades here include restaurants & cafes, supermarkets, pharmacies and clothing stores. Enquiries to telecoms & isps teams in Mombasa go to the right desk, with general questions in chat and sensitive details kept out.

### [Kisumu](https://eliteteqpos.com/kisumu/)

Kisumu County · a port city on Lake Victoria and the main centre of western Kenya

Kisumu is a port city on Lake Victoria and the main centre of western Kenya. Common trades here include pharmacies, supermarkets, retail stores and restaurants & cafes. Enquiries to telecoms & isps teams in Kisumu go to the right desk, with general questions in chat and sensitive details kept out.

### [Nakuru](https://eliteteqpos.com/nakuru/)

Nakuru County · a Rift Valley city at the centre of a farming region

Nakuru is a Rift Valley city at the centre of a farming region. Common trades here include supermarkets, retail stores, pharmacies and restaurants & cafes. Enquiries to telecoms & isps teams in Nakuru go to the right desk, with general questions in chat and sensitive details kept out.

### EliteTeQ Inbox in every city of Kenya

- [Nairobi](https://eliteteqpos.com/nairobi/): Nairobi County, Kenya’s capital and its main business centre
- [Mombasa](https://eliteteqpos.com/mombasa/): Mombasa County, Kenya’s coastal port city
- [Kisumu](https://eliteteqpos.com/kisumu/): Kisumu County, a port city on Lake Victoria and the main centre of western Kenya
- [Nakuru](https://eliteteqpos.com/nakuru/): Nakuru County, a Rift Valley city at the centre of a farming region
- [Eldoret](https://eliteteqpos.com/eldoret/): Uasin Gishu County, a highland town in a major farming region of western Kenya


## Questions businesses ask us

**Is there a WhatsApp CRM for telecoms & isps in Kenya?**

Yes. Telecoms & ISPs teams in Kenya use EliteTeQ Inbox with their own +254 WhatsApp Business number. Staff in Nairobi, Mombasa or anywhere else answer from their own logins, customers write in English, Swahili and Sheng, and office hours run on Nairobi time (EAT). Plans start at $29 a month with a 7-day free trial.

**Can it handle large message volumes?**

Messages arrive through Meta’s WhatsApp Business Platform, within Meta’s messaging limits for your number. Business has unlimited people, so you can add as many agents as you need.

**Can we send an outage notice to all customers?**

No. There are no mass broadcasts; templates go one by one to customers who agreed to hear from you. Use an away or greeting message to tell people who write in.

**Does it connect to our ticketing or billing system?**

No ready-made integration. The EliteTeQ API (in early access) and its webhooks let developers connect your own systems.

**Can several staff use the same WhatsApp number?**

Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Every telecoms & isps enquiry is an opportunity. Don’t let yours get lost in Kenya.

Bring your channels, your team and every customer conversation into one organised workspace.

Start Your Free Trial Today: https://crm.eliteteqpos.com/signup

## More about EliteTeQ Inbox

EliteTeQ Inbox: smarter business, better conversations.

- [EliteTeQ Inbox overview](https://eliteteqpos.com/ke/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/ke/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/ke/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/ke/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/ke/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/ke/inbox/api/)
- [Pricing](https://eliteteqpos.com/ke/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20telecoms%20%26%20isps%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Kenya.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/ke/inbox/industries/telecoms/