# Stop answering customers from greasy phones. Give your service desk one shared inbox — EliteTeQ Inbox for garages, service centres, body shops and tyre centres in Kenya

**Customers ask “is my car ready?” all day. The mechanic who knows is under a car, the advisor is on the phone, and quotes for new jobs wait until evening.**

EliteTeQ Inbox lets your service advisors and front desk answer repair bookings, quotes and “is it ready?” questions from one shared inbox. Every job has an owner, quotes are followed up, and customers get an away message after hours. Staff in Nairobi and Mombasa or anywhere else answer from one +254 business number, with office hours on Nairobi time (EAT).

- Repair and service bookings
- Quotes for jobs and parts
- “Is my car ready?” updates
- Tyres, batteries and parts

Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month)

## Sound familiar? What garages & service teams in Kenya tell us

> Customers keep asking for updates and nobody knows who has the job.

Each customer is assigned to one advisor, with internal notes from the workshop the customer never sees.

> We send quotes and the customer goes quiet.

Jobs sit on a pipeline from quote to approved to done. Waiting quotes are flagged hot.

> We are closed on Sunday, but customers still message.

An away message goes out outside your hours, and the chat waits at the top on Monday.

*Every enquiry is a customer deciding where to spend. Don’t let yours wait.*

## One shared inbox for garages, service centres, body shops and tyre centres in Kenya.

EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.

Customers in Kenya write in English, Swahili and Sheng, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:

With EliteTeQ Inbox, you can:

- Repair and service bookings
- Quotes for jobs and parts
- “Is my car ready?” updates
- Tyres, batteries and parts

Less switching between phones. More enquiries turned into customers.

Start Your Free Trial: https://crm.eliteteqpos.com/signup

## Get your team answering in a day

No installation and no long training.

1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed.
2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +254 WhatsApp Business number with you on WhatsApp, on Nairobi time (EAT), in about 40 minutes.
3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Nairobi and Mombasa or from home.
4. **Set up your pipeline** — Name the stages after how you work, for example: Booking request → Inspection → Quote sent → Approved.
5. **Start answering** — Assign chats, follow up hot leads and watch the reports.

Create Your Free Account: https://crm.eliteteqpos.com/signup

## What is a WhatsApp CRM for garages & service?

A WhatsApp CRM for garages & service is a shared inbox and lead pipeline for the messages garages, service centres, body shops and tyre centres in Kenya get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Booking request, Inspection, Quote sent), and shows the owner who answered and how fast.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Kenya | +254 WhatsApp Business numbers, office hours on Nairobi time (EAT) |
| Languages | Customers write in English, Swahili and Sheng |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Simple pricing. No complicated contracts.

The same plans for every industry in Kenya, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## A pipeline for garages & service

An example you can set up in Settings → Pipeline stages and rename any time.

1. Booking request
2. Inspection
3. Quote sent
4. Approved
5. Ready for collection
6. Lost

## How garages & service teams use EliteTeQ Inbox

Real screens from our demo workspace, with example data.

### Advisors share the desk

Every advisor answers from their own login; jobs are assigned and transferred with notes.

- Own login for each advisor
- Transfer with a note
- Internal comments

### Jobs tracked to collection

Move each job from booking to quote to ready, filtered by advisor.

- Stages you name yourself
- Hot leads flagged
- Filter by advisor

### Hours and greetings

A greeting for new customers and an away message when you are closed.

- Greeting for new contacts
- Away message after hours
- Hours set day by day

## Phones and personal chats vs EliteTeQ Inbox

The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Nairobi and Mombasa or at home.

| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |

## Other industries

EliteTeQ Inbox works the same way for any business that sells or serves over chat in Kenya.

- [Marketing agencies](https://eliteteqpos.com/ke/inbox/industries/marketing-agencies/)
- [Events & weddings](https://eliteteqpos.com/ke/inbox/industries/event-planners/)
- [Recruitment](https://eliteteqpos.com/ke/inbox/industries/recruitment-agencies/)
- [Real estate](https://eliteteqpos.com/ke/inbox/industries/real-estate/)
- [Schools & education](https://eliteteqpos.com/ke/inbox/industries/schools/)
- [E-commerce](https://eliteteqpos.com/ke/inbox/industries/ecommerce/)
- [Car dealerships](https://eliteteqpos.com/ke/inbox/industries/car-dealers/)
- [Healthcare](https://eliteteqpos.com/ke/inbox/industries/healthcare/)

## More than a shared inbox. A better way to manage your customer relationships.

A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.

- **Designed for teams:** Employees work with their own logins, roles and responsibilities.
- **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow.
- **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.

## EliteTeQ Inbox in Kenya

EliteTeQ Inbox works for garages, service centres, body shops and tyre centres in Kenya on your existing +254 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Nairobi and Mombasa or anywhere else.

Kenyan customers ask on WhatsApp before they walk in or pay: prices, stock, delivery to their estate or town. EliteTeQ is based in Nairobi, so setup and support happen on Kenyan time with a team that knows how local shops sell.

Customers write in English, Swahili or Sheng. Your team replies the same way, and template messages can be created in English or Swahili.

Office hours are set day by day for each number. A common setup in Nairobi: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +254 (e.g. +254 712 000 000)
- **Office hours:** Run on Nairobi time (EAT)
- **Weekend:** Saturday and Sunday
- **Templates:** English or Swahili
- **Price:** From $29 a month, in US dollars
- **Paying:** M-Pesa or card, in Kenyan shillings

[EliteTeQ POS for garages & service in Kenya](https://eliteteqpos.com/ke/industries/auto-parts-stores/)

## Selling on WhatsApp in Kenya

Trade concentrates in Nairobi and along the Mombasa corridor, with county towns served by traders who restock weekly from the capital. Mobile money reaches further than banking does, so even rural shops settle by phone. Month-end and school-term dates move retail demand more than any promotion.

### [Nakuru](https://eliteteqpos.com/nakuru/)

Nakuru County · a Rift Valley city at the centre of a farming region

Nakuru is a Rift Valley city at the centre of a farming region. Common trades here include supermarkets, retail stores, pharmacies and restaurants & cafes. Client enquiries from Nakuru get an owner and a follow-up instead of sitting in someone’s personal chats.

### [Eldoret](https://eliteteqpos.com/eldoret/)

Uasin Gishu County · a highland town in a major farming region of western Kenya

Eldoret is a highland town in a major farming region of western Kenya. Common trades here include supermarkets, pharmacies, retail stores and clothing stores. Client enquiries from Eldoret get an owner and a follow-up instead of sitting in someone’s personal chats.

### [Nairobi](https://eliteteqpos.com/nairobi/)

Nairobi County · Kenya’s capital and its main business centre

Nairobi is Kenya’s capital and its main business centre. Common trades here include supermarkets, restaurants & cafes, clothing stores and pharmacies. Client enquiries from Nairobi get an owner and a follow-up instead of sitting in someone’s personal chats.

### EliteTeQ Inbox in every city of Kenya

- [Nairobi](https://eliteteqpos.com/nairobi/): Nairobi County, Kenya’s capital and its main business centre
- [Mombasa](https://eliteteqpos.com/mombasa/): Mombasa County, Kenya’s coastal port city
- [Kisumu](https://eliteteqpos.com/kisumu/): Kisumu County, a port city on Lake Victoria and the main centre of western Kenya
- [Nakuru](https://eliteteqpos.com/nakuru/): Nakuru County, a Rift Valley city at the centre of a farming region
- [Eldoret](https://eliteteqpos.com/eldoret/): Uasin Gishu County, a highland town in a major farming region of western Kenya


## Questions businesses ask us

**Is there a WhatsApp CRM for garages & service in Kenya?**

Yes. Garages & service teams in Kenya use EliteTeQ Inbox with their own +254 WhatsApp Business number. Staff in Nairobi, Mombasa or anywhere else answer from their own logins, customers write in English, Swahili and Sheng, and office hours run on Nairobi time (EAT). Plans start at $29 a month with a 7-day free trial.

**Can mechanics see the chats?**

If you invite them. Each person gets a login and counts toward your plan’s people; many garages keep chats with advisors and pass workshop notes internally.

**Can we send a “your car is ready” message?**

Yes. Reply freely within 24 hours of the customer’s last message, or send an approved template after that.

**Does it manage parts stock?**

No. EliteTeQ POS handles parts stock and sales; EliteTeQ Inbox handles the conversations.

**Can several staff use the same WhatsApp number?**

Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Every garages & service enquiry is an opportunity. Don’t let yours get lost in Kenya.

Bring your channels, your team and every customer conversation into one organised workspace.

Start Your Free Trial Today: https://crm.eliteteqpos.com/signup

## More about EliteTeQ Inbox

EliteTeQ Inbox: smarter business, better conversations.

- [EliteTeQ Inbox overview](https://eliteteqpos.com/ke/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/ke/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/ke/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/ke/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/ke/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/ke/inbox/api/)
- [Pricing](https://eliteteqpos.com/ke/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20garages%20%26%20service%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Kenya.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/ke/inbox/industries/auto-repair/