# One WhatsApp number. Your whole team answering.: The WhatsApp team inbox and CRM for businesses in Kenya

**Every customer message from WhatsApp, Facebook and Instagram in one list, with a clear owner and a next step.**

EliteTeQ Inbox is a shared inbox and lead pipeline built on the official WhatsApp Business Platform. Your staff answer from their own logins on a computer or phone, you see who replied to whom, and no customer waits because the business phone was in someone else’s pocket. Whether your staff are in Nairobi, Mombasa or at home, they answer from one +254 business number.

- WhatsApp, Messenger, Instagram DMs and comments in one place
- Keep using the WhatsApp Business app on your phone
- Lead pipeline with hot leads flagged for you
- 7-day free trial with every feature open

Put my team on one number free: https://crm.eliteteqpos.com/signup (7 days free · no card needed · your whole team)

## Sound familiar?

> The business phone was in Otieno’s pocket all weekend. Monday morning: a pile of unread chats, and two customers in Nairobi who bought elsewhere.

Put the number in a shared inbox. Everyone signs in with their own login, on a computer or phone, and the chats still waiting rise to the top.

> Two of us answered the same customer with two different prices.

Each chat belongs to one teammate. Notes to each other go in internal comments, inside the chat, and the customer never sees them.

> We pay for ads every week, and I can’t tell which ones bring buyers.

Every lead from a Click-to-WhatsApp ad arrives with the ad’s name on it, and the report ranks your ads by leads and by sales.

> I don’t know who is close to buying and who went cold.

Every customer sits on a pipeline board. The ones waiting for you, fresh from an ad or about to decide are flagged hot.

### How many chats are waiting on your business phone right now?

Message us that number. A person replies in under 10 minutes and connects your WhatsApp with you, so your team can start answering today in Kenya. [Connect my number with you](https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20connect%20our%20business%20WhatsApp%20number%20so%20my%20whole%20team%20can%20answer%20from%20EliteTeQ%20Inbox.%20I%E2%80%99m%20in%20Kenya.) on WhatsApp +1 214 423 5355.

## How a team starts on EliteTeQ Inbox

Most businesses are answering from the shared inbox the same day they sign up.

1. **Sign up and add your team** — Create your workspace and add teammates with their own logins. The 7-day trial opens every feature.
2. **Connect your number** — We connect your +254 WhatsApp Business number with you over WhatsApp, on Nairobi time (EAT). It can stay on the WhatsApp Business app on your phone.
3. **Bring in Facebook and Instagram** — Link your Facebook Page and Instagram account so DMs and comments land in the same inbox.
4. **Answer, assign, follow up** — Assign chats, move leads through your pipeline, and see in reports who answered and how fast.

## What is EliteTeQ Inbox?

EliteTeQ Inbox is a team inbox and CRM for businesses that sell over chat. It connects your WhatsApp Business number, Facebook Page and Instagram account to one shared list where several staff can reply, every customer becomes a lead in a pipeline, and the owner sees who answered, how fast, and which leads are close to buying in Kenya.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal comments the customer never sees
- Leads move through stages from first message to paying customer
- Reports on reply speed, leads per day, busiest hours and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Kenya | +254 WhatsApp Business numbers, office hours on Nairobi time (EAT) |
| Languages | Customers write in English, Swahili and Sheng |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Plans and prices

US dollars per month. Yearly billing costs 10 months. Every plan starts with a 7-day free trial.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## What your team works with every day

Four screens do most of the work: the inbox, the pipeline, comments and the reports.

### The shared inbox

Every WhatsApp, Messenger and Instagram chat in one list, newest first, with the channel, the assignee and how long the customer has waited.

- Assign or transfer a chat with a handover note
- Internal comments with @mentions
- A countdown shows when the 24-hour reply window closes
- Reply in English, Swahili and Sheng, the way customers write

### The lead pipeline

Each customer is a card on a board, from new lead to paying client. Drag a card to move it; rename the stages to match how you sell.

- Stages named after your own sales steps
- Hot leads flagged automatically
- Filter by teammate, category or hot leads
- Insights on how leads move between stages

### Comments on Facebook and Instagram

Comments on your posts come in next to your chats, so a “price?” under a post gets answered as quickly as a DM.

- Reply publicly or privately from one box
- Automatic replies when a comment contains a keyword
- Threaded replies, like on Facebook

### Reports the owner can read

See the week at a glance: leads per day, how fast your team replies, the busiest hours, and which teammate closes the most.

- Compared with the previous period
- Leads from ads vs leads that came directly
- Team leaderboard and waiting list
- Print or save as PDF

## One phone for the business vs EliteTeQ Inbox

The difference is that every chat has an owner and nothing depends on one phone, whether your team is in Nairobi, Mombasa or at home.

| One shared phone | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every teammate answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Chats get lost under newer messages | Waiting chats and hot leads are flagged |
| No idea who replied, or how fast | Reply speed and leads per teammate in reports |
| Facebook and Instagram on other devices | All channels in the same list |

## Built for businesses that sell over chat

Any business where customers ask on WhatsApp before they buy in Kenya — shops, salons, restaurants, clinics, distributors and service companies.

- [Beauty salons](https://eliteteqpos.com/ke/industries/beauty-salons/)
- [Restaurants & cafés](https://eliteteqpos.com/ke/industries/restaurants-and-cafes/)
- [Clothing stores](https://eliteteqpos.com/ke/industries/clothing-stores/)
- [Electronics stores](https://eliteteqpos.com/ke/industries/electronics-stores/)
- [Mobile phone shops](https://eliteteqpos.com/ke/industries/mobile-phone-shops/)
- [Pharmacies](https://eliteteqpos.com/ke/industries/pharmacies/)
- [Hardware stores](https://eliteteqpos.com/ke/industries/hardware-stores/)
- [Wholesale & distribution](https://eliteteqpos.com/ke/industries/wholesale-distribution/)

## EliteTeQ Inbox in Kenya

EliteTeQ Inbox works for any business with a WhatsApp Business number in Kenya. Your number keeps its +254 format, and customers see your business name as they do today.

Kenyan customers ask on WhatsApp before they walk in or pay: prices, stock, delivery to their estate or town. EliteTeQ is based in Nairobi, so setup and support happen on Kenyan time with a team that knows how local shops sell.

Customers write in English, Swahili or Sheng. Your team replies the same way, and template messages can be created in English or Swahili.

Office hours are set day by day for each number. A common setup in Nairobi: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +254 (e.g. +254 712 000 000)
- **Office hours:** Run on Nairobi time (EAT)
- **Weekend:** Saturday and Sunday
- **Templates:** English or Swahili
- **Price:** From $29 a month, in US dollars
- **Paying:** M-Pesa or card, in Kenyan shillings

## Selling on WhatsApp in Kenya

Trade concentrates in Nairobi and along the Mombasa corridor, with county towns served by traders who restock weekly from the capital. Mobile money reaches further than banking does, so even rural shops settle by phone. Month-end and school-term dates move retail demand more than any promotion.

### [Nairobi](https://eliteteqpos.com/nairobi/)

Nairobi County · Kenya’s capital and its main business centre

Nairobi is Kenya’s capital and its main business centre. Common trades here include supermarkets, restaurants & cafes, clothing stores and pharmacies. A team in Nairobi answering one WhatsApp number never leaves these customers waiting.

### [Mombasa](https://eliteteqpos.com/mombasa/)

Mombasa County · Kenya’s coastal port city

Mombasa is Kenya’s coastal port city. Common trades here include restaurants & cafes, supermarkets, pharmacies and clothing stores. A team in Mombasa answering one WhatsApp number never leaves these customers waiting.

### [Kisumu](https://eliteteqpos.com/kisumu/)

Kisumu County · a port city on Lake Victoria and the main centre of western Kenya

Kisumu is a port city on Lake Victoria and the main centre of western Kenya. Common trades here include pharmacies, supermarkets, retail stores and restaurants & cafes. A team in Kisumu answering one WhatsApp number never leaves these customers waiting.

### EliteTeQ Inbox in every city of Kenya

- [Nairobi](https://eliteteqpos.com/nairobi/): Nairobi County, Kenya’s capital and its main business centre
- [Mombasa](https://eliteteqpos.com/mombasa/): Mombasa County, Kenya’s coastal port city
- [Kisumu](https://eliteteqpos.com/kisumu/): Kisumu County, a port city on Lake Victoria and the main centre of western Kenya
- [Nakuru](https://eliteteqpos.com/nakuru/): Nakuru County, a Rift Valley city at the centre of a farming region
- [Eldoret](https://eliteteqpos.com/eldoret/): Uasin Gishu County, a highland town in a major farming region of western Kenya


## Questions businesses ask us

**Can I keep using WhatsApp on my phone?**

Yes. If your number is on the WhatsApp Business app, it can stay there: messages show on the phone and in the inbox, and replies typed on the phone appear in the inbox marked as sent from the app. Open the app at least every 14 days or Meta disconnects it.

**Can I use my personal WhatsApp number?**

No. Move it to the free WhatsApp Business app first. It keeps the same number and your chats.

**Will my old WhatsApp chats show up?**

When you connect a WhatsApp Business app number, Meta offers to share your recent chat history once, roughly the last 6 months. If you agree, those chats are added to the inbox. Older chats stay on your phone.

**How long does setup take?**

About 40 minutes the first time. Most businesses let us do it with them on WhatsApp, and paid setup packages are available if you want contacts, pipeline and templates done for you too.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Paying yearly costs 10 months. Every plan starts with a 7-day free trial.

**Do we pay WhatsApp for messages?**

Replies inside 24 hours of a customer’s message are free. Meta charges for template messages you start, at its rate for the customer’s country, billed to your Meta account and not part of the EliteTeQ price.

**Can we send a broadcast to everyone?**

Not yet. You send approved templates to people one by one, and only to customers who agreed to hear from you. Mass messages to people who didn’t ask get numbers reported and limited.

**Is there a WhatsApp CRM for businesses in Kenya?**

Yes. EliteTeQ Inbox is a WhatsApp team inbox and CRM that businesses in Kenya use with their own +254 WhatsApp Business number. Staff in Nairobi, Mombasa or anywhere else answer from their own logins, every chat becomes a lead on a pipeline, and Facebook and Instagram messages land in the same list. Plans start at $29 a month with a 7-day free trial.

**Can our team reply to customers in English, Swahili and Sheng?**

Yes. Replies inside WhatsApp’s 24-hour window can be in any language, so your team answers in English, Swahili and Sheng the way customers write. Template messages, for customers who haven’t written in 24 hours, can currently be created in English or Swahili.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Give every customer chat an owner in Kenya

Start the 7-day free trial, or message us and we’ll connect your number with you.

## More about EliteTeQ Inbox

- [Shared WhatsApp inbox](https://eliteteqpos.com/ke/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/ke/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/ke/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/ke/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/ke/inbox/api/)
- [Pricing](https://eliteteqpos.com/ke/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20connect%20our%20business%20WhatsApp%20number%20so%20my%20whole%20team%20can%20answer%20from%20EliteTeQ%20Inbox.%20I%E2%80%99m%20in%20Kenya.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/ke/inbox/