# Stop losing sales in your DMs. Answer every “is this available?” before the buyer moves on — EliteTeQ Inbox for online stores, Instagram shops and social sellers in Hong Kong **Your post goes viral, the DMs and comments pour in, and the same three people try to answer from their phones. The buyers you don’t reach in an hour buy from the next shop.** EliteTeQ Inbox puts every product question, order and delivery query from WhatsApp, Instagram and Facebook in one shared inbox. Your team answers fast, every buyer is tracked from first question to paid, and you see which ads actually sell. Staff in Kowloon and Hong Kong Island or anywhere else answer from one +852 business number, with office hours on Hong Kong time (HKT). - “Is this available?” and prices - Orders and payment confirmations - Delivery and tracking questions - Returns and exchanges Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month) ## Sound familiar? What e-commerce teams in Hong Kong tell us > We posted a new collection and got 200 comments asking the price. Half never got an answer. Comments come into the inbox next to DMs. Automatic replies answer comments that say “price” publicly and privately, while your team handles the rest. > Buyers say “let me think” and disappear. We never chase them. Every buyer is a lead on your pipeline. The ones waiting for you or about to decide are flagged hot, so the follow-up happens. > We spend on Instagram ads every week and can’t tell which ones sell. Leads from Click-to-WhatsApp ads arrive with the ad’s name, and reports rank your ads by leads and by clients won. *Every enquiry is a customer deciding where to spend. Don’t let yours wait.* ## One shared inbox for online stores, Instagram shops and social sellers in Hong Kong. EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from. Customers in Hong Kong write in Cantonese and English, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up: With EliteTeQ Inbox, you can: - “Is this available?” and prices - Orders and payment confirmations - Delivery and tracking questions - Returns and exchanges Less switching between phones. More enquiries turned into customers. Start Your Free Trial: https://crm.eliteteqpos.com/signup ## Get your team answering in a day No installation and no long training. 1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed. 2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +852 WhatsApp Business number with you on WhatsApp, on Hong Kong time (HKT), in about 40 minutes. 3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Kowloon and Hong Kong Island or from home. 4. **Set up your pipeline** — Name the stages after how you work, for example: Asked about a product → Price sent → Ordered → Paid. 5. **Start answering** — Assign chats, follow up hot leads and watch the reports. Create Your Free Account: https://crm.eliteteqpos.com/signup ## What is a WhatsApp CRM for e-commerce? A WhatsApp CRM for e-commerce is a shared inbox and lead pipeline for the messages online stores, Instagram shops and social sellers in Hong Kong get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Asked about a product, Price sent, Ordered), and shows the owner who answered and how fast. - One business number, many staff, each with their own login - Every chat assigned to one person, with internal notes - A pipeline named after your own steps - Reports on reply speed, leads per day and ad sources ## EliteTeQ Inbox at a glance | | | |---|---| | Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) | | What it is | A WhatsApp team inbox and CRM | | Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments | | Works on | Any browser; installs on Android and iPhone | | Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months | | Free trial | 7 days, every feature open | | WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) | | In Hong Kong | +852 WhatsApp Business numbers, office hours on Hong Kong time (HKT) | | Languages | Customers write in Cantonese and English | | Setup | About 40 minutes, or done with you on WhatsApp | | Last reviewed | 2026-11-01 | ## Simple pricing. No complicated contracts. The same plans for every industry in Hong Kong, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate. | Plan | Monthly | Yearly | WhatsApp numbers | People | Includes | |---|---|---|---|---|---| | Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports | | Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management | | Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support | Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free. ## A pipeline for e-commerce An example you can set up in Settings → Pipeline stages and rename any time. 1. Asked about a product 2. Price sent 3. Ordered 4. Paid 5. Delivered 6. Lost ## How e-commerce teams use EliteTeQ Inbox Real screens from our demo workspace, with example data. ### DMs, comments and WhatsApp together Instagram DMs, Facebook Messenger, comments on your posts and WhatsApp in one list. Reply publicly or privately to a comment from the same box. - Comments with the post they belong to - Keyword auto-replies for “price” - Every channel answered by the same team ### A pipeline from question to delivery Move each buyer from asked to paid to delivered. See who needs a follow-up today and who has gone cold. - Stages you name yourself - Hot leads flagged automatically - Filter by teammate or category ### See what your ads really sell Reports show leads from ads against direct messages, the top ads, first-reply times and the busiest hours. - Ad name on every lead - Clients won per ad - Busiest hours of the week ## Phones and personal chats vs EliteTeQ Inbox The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Kowloon and Hong Kong Island or at home. | Phones and personal chats | EliteTeQ Inbox | |---|---| | Whoever holds the phone answers | Every staff member answers from their own login | | Two people reply to the same customer | Each chat is assigned to one person | | Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged | | Instagram, Facebook and WhatsApp on different devices | Every channel in the same list | | No idea how fast customers get an answer | Reply speed and leads per person in reports | ## Other industries EliteTeQ Inbox works the same way for any business that sells or serves over chat in Hong Kong. - [Real estate](https://eliteteqpos.com/hk/inbox/industries/real-estate/) - [Car dealerships](https://eliteteqpos.com/hk/inbox/industries/car-dealers/) - [Furniture & home](https://eliteteqpos.com/hk/inbox/industries/furniture-stores/) - [Construction](https://eliteteqpos.com/hk/inbox/industries/construction/) - [Schools & education](https://eliteteqpos.com/hk/inbox/industries/schools/) - [Healthcare](https://eliteteqpos.com/hk/inbox/industries/healthcare/) - [Travel & tours](https://eliteteqpos.com/hk/inbox/industries/travel-agencies/) - [Hotels](https://eliteteqpos.com/hk/inbox/industries/hotels/) ## More than a shared inbox. A better way to manage your customer relationships. A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility. - **Designed for teams:** Employees work with their own logins, roles and responsibilities. - **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat. - **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed. - **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow. - **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson. ## EliteTeQ Inbox in Hong Kong EliteTeQ Inbox works for online stores, Instagram shops and social sellers in Hong Kong on your existing +852 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Kowloon and Hong Kong Island or anywhere else. In Hong Kong, WhatsApp is the everyday messaging app, and customers use it to book, ask and reorder. EliteTeQ Inbox lets a shop or service team share one number without stepping on each other’s replies. Customers in Hong Kong write in Cantonese and English. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English. Office hours are set day by day for each number. A common setup in Hong Kong: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning. - **Numbers:** +852 (e.g. +852 6000 0000) - **Office hours:** Run on Hong Kong time (HKT) - **Weekend:** Saturday and Sunday - **Templates:** English - **Price:** From $29 a month, in US dollars - **Paying:** Card, charged in Kenyan shillings at the day’s rate [EliteTeQ POS for e-commerce in Hong Kong](https://eliteteqpos.com/hk/industries/omni-channel-retail/) ## Selling on WhatsApp in Hong Kong Customers in Hong Kong pay with Octopus, FPS, PayMe, AlipayHK, cards and cash, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly. ### [New Territories](https://eliteteqpos.com/new-territories/) New Territories · Hong Kong's largest and most residential region The New Territories hold most of Hong Kong's residential new towns, where neighbourhood shops, restaurants and chains serve local daily needs. Residential new towns support neighbourhood shops and chains with branches spread across the region. E-commerce enquiries from New Territories land in one shared inbox, so a quote never waits on one person’s phone. ### [Mong Kok](https://eliteteqpos.com/mong-kok/) Kowloon · one of Hong Kong's densest shopping districts Mong Kok packs street markets, electronics and fashion shops into a very dense area that trades late into the evening. E-commerce enquiries from Mong Kok land in one shared inbox, so a quote never waits on one person’s phone. ### [Causeway Bay](https://eliteteqpos.com/causeway-bay/) Hong Kong Island · a major shopping district on Hong Kong Island Causeway Bay is one of Hong Kong's busiest shopping districts, with department stores, malls and street shops serving residents and visitors. Department stores, malls and street shops serve heavy footfall under high rents. E-commerce enquiries from Causeway Bay land in one shared inbox, so a quote never waits on one person’s phone. ### EliteTeQ Inbox in every city of Hong Kong - [Hong Kong Island](https://eliteteqpos.com/hong-kong-island/): Hong Kong Island, Hong Kong's central business and financial district - [Kowloon](https://eliteteqpos.com/kowloon/): Kowloon, Hong Kong's densest shopping and street-market district - [New Territories](https://eliteteqpos.com/new-territories/): New Territories, Hong Kong's largest and most residential region - [Mong Kok](https://eliteteqpos.com/mong-kok/): Kowloon, one of Hong Kong's densest shopping districts - [Causeway Bay](https://eliteteqpos.com/causeway-bay/): Hong Kong Island, a major shopping district on Hong Kong Island ## Questions businesses ask us **Is there a WhatsApp CRM for e-commerce in Hong Kong?** Yes. E-commerce teams in Hong Kong use EliteTeQ Inbox with their own +852 WhatsApp Business number. Staff in Kowloon, Hong Kong Island or anywhere else answer from their own logins, customers write in Cantonese and English, and office hours run on Hong Kong time (HKT). Plans start at $29 a month with a 7-day free trial. **Does it connect to my Shopify or online store?** Not as a plug-in. The EliteTeQ API (in early access) lets a developer send order and delivery messages from your store and add leads to the pipeline. Without it, your team handles orders in the chat. **Can it take payments in the chat?** No. EliteTeQ Inbox doesn’t take payments. Share your usual payment details in the chat and move the buyer to a “Paid” stage when the money arrives. **Can I send order updates on WhatsApp?** Yes, with approved WhatsApp templates sent to customers who ordered from you. Replies within 24 hours of a customer’s message are free; Meta charges for templates you start. **Can several staff use the same WhatsApp number?** Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected. **How much does it cost?** Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial. Sources for the WhatsApp rules on this page (Meta): - [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) - [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits) - [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview) - [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) - [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform) ## Every e-commerce enquiry is an opportunity. Don’t let yours get lost in Hong Kong. Bring your channels, your team and every customer conversation into one organised workspace. Start Your Free Trial Today: https://crm.eliteteqpos.com/signup ## More about EliteTeQ Inbox EliteTeQ Inbox: smarter business, better conversations. - [EliteTeQ Inbox overview](https://eliteteqpos.com/hk/inbox/) - [Shared WhatsApp inbox](https://eliteteqpos.com/hk/inbox/whatsapp-team-inbox/) - [WhatsApp CRM & pipeline](https://eliteteqpos.com/hk/inbox/whatsapp-crm/) - [Facebook & Instagram inbox](https://eliteteqpos.com/hk/inbox/facebook-instagram-inbox/) - [Click-to-WhatsApp ad leads](https://eliteteqpos.com/hk/inbox/click-to-whatsapp-ads/) - [WhatsApp API for developers](https://eliteteqpos.com/hk/inbox/api/) - [Pricing](https://eliteteqpos.com/hk/inbox/pricing/) ## Talk to EliteTeQ about EliteTeQ Inbox - WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20e-commerce%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Hong%20Kong.) - Email: info@eliteteqpos.com - Web: https://eliteteqpos.com/hk/inbox/industries/ecommerce/