# Stop answering customers from greasy phones. Give your service desk one shared inbox — EliteTeQ Inbox for garages, service centres, body shops and tyre centres in Ghana

**Customers ask “is my car ready?” all day. The mechanic who knows is under a car, the advisor is on the phone, and quotes for new jobs wait until evening.**

EliteTeQ Inbox lets your service advisors and front desk answer repair bookings, quotes and “is it ready?” questions from one shared inbox. Every job has an owner, quotes are followed up, and customers get an away message after hours. Staff in Accra and Kumasi or anywhere else answer from one +233 business number, with office hours on Accra time (GMT).

- Repair and service bookings
- Quotes for jobs and parts
- “Is my car ready?” updates
- Tyres, batteries and parts

Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month)

## Sound familiar? What garages & service teams in Ghana tell us

> Customers keep asking for updates and nobody knows who has the job.

Each customer is assigned to one advisor, with internal notes from the workshop the customer never sees.

> We send quotes and the customer goes quiet.

Jobs sit on a pipeline from quote to approved to done. Waiting quotes are flagged hot.

> We are closed on Sunday, but customers still message.

An away message goes out outside your hours, and the chat waits at the top on Monday.

*Every enquiry is a customer deciding where to spend. Don’t let yours wait.*

## One shared inbox for garages, service centres, body shops and tyre centres in Ghana.

EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.

Customers in Ghana write in English and Twi, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:

With EliteTeQ Inbox, you can:

- Repair and service bookings
- Quotes for jobs and parts
- “Is my car ready?” updates
- Tyres, batteries and parts

Less switching between phones. More enquiries turned into customers.

Start Your Free Trial: https://crm.eliteteqpos.com/signup

## Get your team answering in a day

No installation and no long training.

1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed.
2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +233 WhatsApp Business number with you on WhatsApp, on Accra time (GMT), in about 40 minutes.
3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Accra and Kumasi or from home.
4. **Set up your pipeline** — Name the stages after how you work, for example: Booking request → Inspection → Quote sent → Approved.
5. **Start answering** — Assign chats, follow up hot leads and watch the reports.

Create Your Free Account: https://crm.eliteteqpos.com/signup

## What is a WhatsApp CRM for garages & service?

A WhatsApp CRM for garages & service is a shared inbox and lead pipeline for the messages garages, service centres, body shops and tyre centres in Ghana get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Booking request, Inspection, Quote sent), and shows the owner who answered and how fast.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Ghana | +233 WhatsApp Business numbers, office hours on Accra time (GMT) |
| Languages | Customers write in English and Twi |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Simple pricing. No complicated contracts.

The same plans for every industry in Ghana, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## A pipeline for garages & service

An example you can set up in Settings → Pipeline stages and rename any time.

1. Booking request
2. Inspection
3. Quote sent
4. Approved
5. Ready for collection
6. Lost

## How garages & service teams use EliteTeQ Inbox

Real screens from our demo workspace, with example data.

### Advisors share the desk

Every advisor answers from their own login; jobs are assigned and transferred with notes.

- Own login for each advisor
- Transfer with a note
- Internal comments

### Jobs tracked to collection

Move each job from booking to quote to ready, filtered by advisor.

- Stages you name yourself
- Hot leads flagged
- Filter by advisor

### Hours and greetings

A greeting for new customers and an away message when you are closed.

- Greeting for new contacts
- Away message after hours
- Hours set day by day

## Phones and personal chats vs EliteTeQ Inbox

The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Accra and Kumasi or at home.

| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |

## Other industries

EliteTeQ Inbox works the same way for any business that sells or serves over chat in Ghana.

- [Marketing agencies](https://eliteteqpos.com/gh/inbox/industries/marketing-agencies/)
- [Events & weddings](https://eliteteqpos.com/gh/inbox/industries/event-planners/)
- [Recruitment](https://eliteteqpos.com/gh/inbox/industries/recruitment-agencies/)
- [Real estate](https://eliteteqpos.com/gh/inbox/industries/real-estate/)
- [Schools & education](https://eliteteqpos.com/gh/inbox/industries/schools/)
- [E-commerce](https://eliteteqpos.com/gh/inbox/industries/ecommerce/)
- [Car dealerships](https://eliteteqpos.com/gh/inbox/industries/car-dealers/)
- [Healthcare](https://eliteteqpos.com/gh/inbox/industries/healthcare/)

## More than a shared inbox. A better way to manage your customer relationships.

A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.

- **Designed for teams:** Employees work with their own logins, roles and responsibilities.
- **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow.
- **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.

## EliteTeQ Inbox in Ghana

EliteTeQ Inbox works for garages, service centres, body shops and tyre centres in Ghana on your existing +233 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Accra and Kumasi or anywhere else.

Ghanaian customers check prices and availability on WhatsApp before they come to Makola or the mall. EliteTeQ Inbox keeps those questions in one list your team shares, so none are left on read.

Customers write in English, Twi and other languages, often mixed. Your team replies the way the customer writes; template messages are created in English.

Office hours are set day by day for each number. A common setup in Accra or Kumasi: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +233 (e.g. +233 24 000 0000)
- **Office hours:** Run on Accra time (GMT)
- **Weekend:** Saturday and Sunday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

[EliteTeQ POS for garages & service in Ghana](https://eliteteqpos.com/gh/industries/auto-parts-stores/)

## Selling on WhatsApp in Ghana

Accra and Kumasi anchor the market, with Kumasi acting as the distribution point for the middle belt. Trade peaks at month-end and around the festive season.

### [Cape Coast](https://eliteteqpos.com/cape-coast/)

Central Region · a historic coastal town and education centre

The castles and the university set two separate calendars, and both fall away at the same time of year. Hospitality dominates the visitor trade. Cape Coast's trade is driven by tourism to its historic coastal sites and by a substantial student population, which produces sharp seasonal and term-time swings rather than steady year-round demand. Client enquiries from Cape Coast get an owner and a follow-up instead of sitting in someone’s personal chats.

### [Sunyani](https://eliteteqpos.com/sunyani/)

Bono Region · a regional administrative and agricultural trade centre

The town serves cocoa and food-farming communities whose income arrives in lumps after buying seasons rather than monthly. Market days are the trading peak. The binding constraint is credit: shopkeepers carry customers between payments, and without a record of who owes what, that credit quietly becomes a loss. Client enquiries from Sunyani get an owner and a follow-up instead of sitting in someone’s personal chats.

### [Koforidua](https://eliteteqpos.com/koforidua/)

Eastern Region · the commercial centre of the Eastern Region

Trade centres on the main market and serves a belt of farming towns, with demand rising around crop payments. Most shops are single-outlet and owner-run. Koforidua serves as the trading and administrative centre for the Eastern Region, supplying a wide belt of farming towns. Client enquiries from Koforidua get an owner and a follow-up instead of sitting in someone’s personal chats.

### [Ho](https://eliteteqpos.com/ho/)

Volta Region · the administrative centre of the Volta Region

Public-sector employment gives the town a dependable monthly rhythm, and cross-border movement toward Togo adds irregular trade on top. Mobile money is the default tender. The binding constraint is simplicity: a single owner needs setup that works the same whether the connection is up or down. Client enquiries from Ho get an owner and a follow-up instead of sitting in someone’s personal chats.

### EliteTeQ Inbox in every city of Ghana

- [Accra](https://eliteteqpos.com/accra/): Greater Accra Region, Ghana's capital and largest commercial centre
- [Kumasi](https://eliteteqpos.com/kumasi/): Ashanti Region, the commercial heart of the Ashanti Region
- [Tamale](https://eliteteqpos.com/tamale/): Northern Region, the commercial hub of northern Ghana
- [Takoradi](https://eliteteqpos.com/takoradi/): Western Region, a port city and centre of the offshore oil industry
- [Tema](https://eliteteqpos.com/tema/): Greater Accra Region, Ghana's main port and industrial town
- [Cape Coast](https://eliteteqpos.com/cape-coast/): Central Region, a historic coastal town and education centre
- [Sunyani](https://eliteteqpos.com/sunyani/): Bono Region, a regional administrative and agricultural trade centre
- [Koforidua](https://eliteteqpos.com/koforidua/): Eastern Region, the commercial centre of the Eastern Region
- [Ho](https://eliteteqpos.com/ho/): Volta Region, the administrative centre of the Volta Region


## Questions businesses ask us

**Is there a WhatsApp CRM for garages & service in Ghana?**

Yes. Garages & service teams in Ghana use EliteTeQ Inbox with their own +233 WhatsApp Business number. Staff in Accra, Kumasi or anywhere else answer from their own logins, customers write in English and Twi, and office hours run on Accra time (GMT). Plans start at $29 a month with a 7-day free trial.

**Can mechanics see the chats?**

If you invite them. Each person gets a login and counts toward your plan’s people; many garages keep chats with advisors and pass workshop notes internally.

**Can we send a “your car is ready” message?**

Yes. Reply freely within 24 hours of the customer’s last message, or send an approved template after that.

**Does it manage parts stock?**

No. EliteTeQ POS handles parts stock and sales; EliteTeQ Inbox handles the conversations.

**Can several staff use the same WhatsApp number?**

Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Every garages & service enquiry is an opportunity. Don’t let yours get lost in Ghana.

Bring your channels, your team and every customer conversation into one organised workspace.

Start Your Free Trial Today: https://crm.eliteteqpos.com/signup

## More about EliteTeQ Inbox

EliteTeQ Inbox: smarter business, better conversations.

- [EliteTeQ Inbox overview](https://eliteteqpos.com/gh/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/gh/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/gh/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/gh/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/gh/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/gh/inbox/api/)
- [Pricing](https://eliteteqpos.com/gh/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20garages%20%26%20service%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Ghana.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/gh/inbox/industries/auto-repair/