# Every “price?” under your posts, answered: Facebook and Instagram inbox in Ghana, next to WhatsApp

**Every DM and every comment on your posts lands in the same inbox as your WhatsApp chats.**

Customers ask the same question in three places: a WhatsApp message, an Instagram DM and a “price?” under a post. EliteTeQ Inbox brings them together, so one team answers all of them, and the comments get the same speed as the DMs. Customers in Ghana write in English and Twi, and keyword auto-replies work in English and Twi too.

- Facebook Messenger and Instagram DMs
- Comments on Facebook and Instagram posts
- Automatic replies by keyword, public or private
- Filter the inbox by channel

Bring my comments into one inbox free: https://crm.eliteteqpos.com/signup (7 days free · no card needed · Facebook and Instagram on every plan)

## The comments nobody saw

> People ask “price?” under our posts and we notice days later.

Comments on your Facebook and Instagram posts land in a Comments tab, with the post they belong to, until someone marks them handled.

> We type the same answer about price and location all day.

Make a rule once: when a comment says “price”, “cost” or “how much”, reply under the post and send the details in a private message.

> Instagram DMs are on one phone and WhatsApp on another.

Messenger, Instagram and WhatsApp chats share one list, each with its channel badge.

### How many “price?” comments are sitting under your posts right now?

Send us your Page or Instagram name. We connect them with you and set up your first automatic reply for the questions you get most. [Connect my Facebook and Instagram](https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20answer%20our%20Facebook%20and%20Instagram%20messages%20and%20comments%20in%20the%20same%20inbox%20as%20WhatsApp.%20Can%20you%20help%20me%20connect%20them%3F%20I%E2%80%99m%20in%20Ghana.) on WhatsApp +1 214 423 5355.

## How Facebook and Instagram join the inbox

Connect once; from then on DMs and comments arrive with your WhatsApp chats.

1. **Connect your Page and Instagram** — Link your Facebook Page and the Instagram account connected to it, in Settings.
2. **DMs arrive as chats** — Messenger and Instagram conversations appear in the inbox with their channel badge, ready to assign.
3. **Comments get their own tab** — When Kwame comments “how much?” under a post, it appears in Comments with the post, ready for a reply.
4. **Set automatic replies** — Choose keywords like “price” and write a public reply, a private message, or both. They go out by themselves.

## Can I manage Facebook and Instagram messages with WhatsApp in one inbox?

Yes. EliteTeQ Inbox connects your Facebook Page and Instagram account alongside your WhatsApp Business number. Messenger chats and Instagram DMs land in the same inbox as WhatsApp, and comments on your posts land in a Comments tab, so one team in Ghana answers every channel from one place.

- Messenger, Instagram DMs and WhatsApp in one list
- Comments with the post they belong to
- Automatic public or private replies by keyword
- Included on every plan

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Ghana | +233 WhatsApp Business numbers, office hours on Accra time (GMT) |
| Languages | Customers write in English and Twi |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## What changes for your social team

No more switching between apps, or comments that nobody saw.

### One list for every channel

Each chat shows its channel, so the team knows whether it is answering on WhatsApp, Messenger or Instagram. Filter to one channel when you need to.

- Channel badges on every chat
- Assign and comment the same way on every channel
- Each customer becomes a lead in the pipeline

### Comments, answered like chats

A two-pane Comments view shows the post and its threaded comments. Reply in public, send the commenter a private message, or both, from one box, with saved replies.

- Post card with the comment thread
- Public/private switch in one composer
- Saved replies for common questions

### Automatic replies by keyword

Make a rule: when a comment on Facebook, Instagram or both contains “price”, “how much” or “available”, reply publicly and send the details in a private message.

- Up to 40 keywords per rule
- Choose Facebook, Instagram or both
- Turn rules on and off any time

## Separate apps vs one inbox

The channels are different; the customer in Accra is the same.

| Separate apps | EliteTeQ Inbox |
|---|---|
| WhatsApp, Messenger and Instagram on different devices | All in one list, with channel badges |
| Comments noticed late, or not at all | A Comments tab with every post’s thread |
| The same answer typed again and again | Keyword auto-replies and saved replies |
| No record of who answered | Every reply tied to a teammate |

## For businesses that sell from their posts

Where customers find you on Facebook or Instagram and ask before they buy.

- [Beauty salons](https://eliteteqpos.com/gh/industries/beauty-salons/)
- [Restaurants & cafés](https://eliteteqpos.com/gh/industries/restaurants-and-cafes/)
- [Clothing stores](https://eliteteqpos.com/gh/industries/clothing-stores/)
- [Electronics stores](https://eliteteqpos.com/gh/industries/electronics-stores/)
- [Mobile phone shops](https://eliteteqpos.com/gh/industries/mobile-phone-shops/)
- [Pharmacies](https://eliteteqpos.com/gh/industries/pharmacies/)
- [Hardware stores](https://eliteteqpos.com/gh/industries/hardware-stores/)
- [Wholesale & distribution](https://eliteteqpos.com/gh/industries/wholesale-distribution/)

## EliteTeQ Inbox in Ghana

Facebook, Instagram and WhatsApp customers in Ghana land in the same pipeline, so a buyer who first commented on a post and later messaged on WhatsApp is still one lead.

Ghanaian customers check prices and availability on WhatsApp before they come to Makola or the mall. EliteTeQ Inbox keeps those questions in one list your team shares, so none are left on read.

Customers write in English, Twi and other languages, often mixed. Your team replies the way the customer writes; template messages are created in English.

Office hours are set day by day for each number. A common setup in Accra or Kumasi: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +233 (e.g. +233 24 000 0000)
- **Office hours:** Run on Accra time (GMT)
- **Weekend:** Saturday and Sunday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

## Selling on WhatsApp in Ghana

Customers in Ghana pay with mobile money (MoMo), cards, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.

### [Takoradi](https://eliteteqpos.com/takoradi/)

Western Region · a port city and centre of the offshore oil industry

Takoradi combines a working port with the onshore support economy for offshore oil, which gives its retail and hospitality trade a contractor-driven, somewhat cyclical rhythm and a higher share of card and corporate account payments than neighbouring towns. Businesses serving industry clients need proper invoicing and credit-account tracking alongside ordinary walk-in sales. The twin-city commercial area serves both the port and the offshore support economy, so corporate accounts and walk-in retail sit in the same business. Customers in Takoradi who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Tema](https://eliteteqpos.com/tema/)

Greater Accra Region · Ghana's main port and industrial town

Tema is a port and manufacturing town, so a large share of local trade is business-to-business: supplying firms, crews and workers rather than shoppers. Trade is dominated by the port, the industrial area and the workers around them, making business-to-business supply a bigger share than shopper retail. Shift patterns rather than office hours drive busy periods. Customers in Tema who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Cape Coast](https://eliteteqpos.com/cape-coast/)

Central Region · a historic coastal town and education centre

Cape Coast's trade is driven by tourism to its historic coastal sites and by a substantial student population, which produces sharp seasonal and term-time swings rather than steady year-round demand. Hospitality and food businesses dominate, so table or room billing and fast service matter more than wholesale features. Visitor payment habits vary widely, so accepting cash, mobile money and card cleanly on one system is worth more than optimising any single rail. Customers in Cape Coast who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Sunyani](https://eliteteqpos.com/sunyani/)

Bono Region · a regional administrative and agricultural trade centre

Sunyani is the administrative centre of the Bono Region and sits in one of Ghana's main cocoa and food-farming belts, so local retail demand rises and falls with crop payments rather than with a monthly salary cycle. Businesses commonly extend informal credit between harvests, which makes customer-account tracking more valuable than promotional tooling. The town serves cocoa and food-farming communities whose income arrives in lumps after buying seasons rather than monthly. Customers in Sunyani who find you on Instagram or Facebook land in the same list as WhatsApp.

### EliteTeQ Inbox in every city of Ghana

- [Accra](https://eliteteqpos.com/accra/): Greater Accra Region, Ghana's capital and largest commercial centre
- [Kumasi](https://eliteteqpos.com/kumasi/): Ashanti Region, the commercial heart of the Ashanti Region
- [Tamale](https://eliteteqpos.com/tamale/): Northern Region, the commercial hub of northern Ghana
- [Takoradi](https://eliteteqpos.com/takoradi/): Western Region, a port city and centre of the offshore oil industry
- [Tema](https://eliteteqpos.com/tema/): Greater Accra Region, Ghana's main port and industrial town
- [Cape Coast](https://eliteteqpos.com/cape-coast/): Central Region, a historic coastal town and education centre
- [Sunyani](https://eliteteqpos.com/sunyani/): Bono Region, a regional administrative and agricultural trade centre
- [Koforidua](https://eliteteqpos.com/koforidua/): Eastern Region, the commercial centre of the Eastern Region
- [Ho](https://eliteteqpos.com/ho/): Volta Region, the administrative centre of the Volta Region


## Questions businesses ask us

**Is Facebook and Instagram on every plan?**

Yes. Starter, Growth and Business all include Messenger, Instagram DMs and comments.

**Which Instagram account can I connect?**

An Instagram professional account linked to your Facebook Page.

**Can automatic replies go out privately?**

Yes. A rule can post a public reply, send the commenter a private message, or both.

**Do automatic comment replies work in English and Twi?**

Yes. A rule replies when a comment contains words you choose, in any language, so add the words customers in Ghana actually type, such as “how much”. The rule can reply publicly, send a private message, or both.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Answer every channel from one place in Ghana

Start the 7-day free trial and connect your Page in Settings.

## More about EliteTeQ Inbox

- [EliteTeQ Inbox overview](https://eliteteqpos.com/gh/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/gh/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/gh/inbox/whatsapp-crm/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/gh/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/gh/inbox/api/)
- [Pricing](https://eliteteqpos.com/gh/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20answer%20our%20Facebook%20and%20Instagram%20messages%20and%20comments%20in%20the%20same%20inbox%20as%20WhatsApp.%20Can%20you%20help%20me%20connect%20them%3F%20I%E2%80%99m%20in%20Ghana.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/gh/inbox/facebook-instagram-inbox/