# Stop missing orders during the rush. Answer every reservation and takeaway from one inbox — EliteTeQ Inbox for restaurants, cafés, caterers and takeaways in Ethiopia

**It’s 7pm, the floor is full, and the restaurant phone is buzzing with table requests and takeaway orders. Nobody can look at it until 10pm.**

EliteTeQ Inbox lets your manager, hosts and takeaway desk answer reservations, orders and menu questions from WhatsApp, Instagram and Facebook in one shared inbox. Event and catering enquiries are tracked to a deposit. Staff in Addis Ababa and Adama or anywhere else answer from one +251 business number, with office hours on Addis Ababa time (EAT).

- Table reservations
- Takeaway and delivery orders
- Menu and price questions
- Events and catering

Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month)

## Sound familiar? What restaurants teams in Ethiopia tell us

> During service nobody can check the phone, and orders sit unanswered.

Anyone on shift answers from their own login. Waiting chats rise to the top and show how long the guest has waited.

> Catering and party enquiries get a price and then nothing.

Event enquiries sit on a pipeline from enquiry to deposit, flagged hot when they are waiting for you.

> People ask “are you open?” at midnight and we answer at noon.

Office hours per number send an away message the moment you are closed.

*Every enquiry is a customer deciding where to spend. Don’t let yours wait.*

## One shared inbox for restaurants, cafés, caterers and takeaways in Ethiopia.

EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.

Customers in Ethiopia write in Amharic, Afaan Oromo and English, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:

With EliteTeQ Inbox, you can:

- Table reservations
- Takeaway and delivery orders
- Menu and price questions
- Events and catering

Less switching between phones. More enquiries turned into customers.

Start Your Free Trial: https://crm.eliteteqpos.com/signup

## Get your team answering in a day

No installation and no long training.

1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed.
2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +251 WhatsApp Business number with you on WhatsApp, on Addis Ababa time (EAT), in about 40 minutes.
3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Addis Ababa and Adama or from home.
4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Menu or quote sent → Booked → Deposit paid.
5. **Start answering** — Assign chats, follow up hot leads and watch the reports.

Create Your Free Account: https://crm.eliteteqpos.com/signup

## What is a WhatsApp CRM for restaurants?

A WhatsApp CRM for restaurants is a shared inbox and lead pipeline for the messages restaurants, cafés, caterers and takeaways in Ethiopia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Menu or quote sent, Booked), and shows the owner who answered and how fast.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Ethiopia | +251 WhatsApp Business numbers, office hours on Addis Ababa time (EAT) |
| Languages | Customers write in Amharic, Afaan Oromo and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Simple pricing. No complicated contracts.

The same plans for every industry in Ethiopia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## A pipeline for restaurants

An example you can set up in Settings → Pipeline stages and rename any time.

1. Enquiry
2. Menu or quote sent
3. Booked
4. Deposit paid
5. Done
6. Lost

## How restaurants teams use EliteTeQ Inbox

Real screens from our demo workspace, with example data.

### Reservations and takeaway, one list

Hosts, cashier and manager answer the same number, each with their own login.

- Own login for each staff member
- Auto-assign in turn
- Away messages after closing

### Events and catering tracked

Track private dining, parties and catering from enquiry to deposit.

- Stages you name yourself
- Hot leads flagged
- Filter by teammate

### Comments that ask for the menu

Instagram and Facebook comments next to your chats, with automatic replies for “menu” or “price”.

- Comments with the post
- Keyword auto-replies
- Public or private reply

## Phones and personal chats vs EliteTeQ Inbox

The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Addis Ababa and Adama or at home.

| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |

## Other industries

EliteTeQ Inbox works the same way for any business that sells or serves over chat in Ethiopia.

- [Schools & education](https://eliteteqpos.com/et/inbox/industries/schools/)
- [Travel & tours](https://eliteteqpos.com/et/inbox/industries/travel-agencies/)
- [Hotels](https://eliteteqpos.com/et/inbox/industries/hotels/)
- [Salons & spas](https://eliteteqpos.com/et/inbox/industries/beauty-salons/)
- [Gyms & fitness](https://eliteteqpos.com/et/inbox/industries/gyms-and-fitness/)
- [Real estate](https://eliteteqpos.com/et/inbox/industries/real-estate/)
- [E-commerce](https://eliteteqpos.com/et/inbox/industries/ecommerce/)
- [Car dealerships](https://eliteteqpos.com/et/inbox/industries/car-dealers/)

## More than a shared inbox. A better way to manage your customer relationships.

A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.

- **Designed for teams:** Employees work with their own logins, roles and responsibilities.
- **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow.
- **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.

## EliteTeQ Inbox in Ethiopia

EliteTeQ Inbox works for restaurants, cafés, caterers and takeaways in Ethiopia on your existing +251 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Addis Ababa and Adama or anywhere else.

In Ethiopia, many customers also use Telegram, which EliteTeQ Inbox does not connect to yet. For businesses in Addis Ababa and beyond that sell on WhatsApp, Facebook and Instagram, it puts those chats in one list the whole team shares.

Customers in Ethiopia write in Amharic, Afaan Oromo, Tigrinya and English. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.

Office hours are set day by day for each number. A common setup in Addis Ababa: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +251 (e.g. +251 91 100 0000)
- **Office hours:** Run on Addis Ababa time (EAT)
- **Weekend:** Saturday and Sunday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

[EliteTeQ POS for restaurants & cafés in Ethiopia](https://eliteteqpos.com/et/industries/restaurants-and-cafes/)

## Selling on WhatsApp in Ethiopia

Customers in Ethiopia pay with telebirr, CBE Birr, M-Pesa, cards and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.

### [Hawassa](https://eliteteqpos.com/hawassa/)

Sidama Region · a lakeside city with a major industrial park

Hawassa combines a lakeside leisure and hospitality trade with a large industrial park, which gives it two distinct customer bases: weekend and holiday visitors, and a substantial wage-earning workforce with regular pay cycles. That makes demand more predictable than in agricultural towns, and rewards systems that handle both fast table service and everyday convenience retail. The industrial park provides a large wage-earning workforce on regular pay cycles while the lakeside draws weekend visitors — two predictable but unrelated demand curves. Booking requests from Hawassa reach whoever is on shift, with an away message when you are closed.

### [Addis Ababa](https://eliteteqpos.com/addis-ababa/)

Addis Ababa · Ethiopia's capital and the seat of the African Union

Addis Ababa concentrates Ethiopia's formal retail, hospitality and institutional trade, with a large diplomatic and international-organisation presence alongside the vast Merkato trading area. Mobile money use is growing quickly alongside cash. Merkato trades at enormous scale while the diplomatic and international-organisation districts carry a quite different basket, and both sit in one city. Booking requests from Addis Ababa reach whoever is on shift, with an away message when you are closed.

### [Dire Dawa](https://eliteteqpos.com/dire-dawa/)

Dire Dawa · an eastern trade and rail city

Dire Dawa is a commercial city on the rail corridor toward Djibouti, which makes import and transit trade a large share of its activity and ties restocking to freight schedules. Cash dominates settlement, with cross-border influence on pricing from the Djibouti corridor. The rail corridor toward Djibouti makes import and transit trade central, tying restocking to freight rather than local demand. Booking requests from Dire Dawa reach whoever is on shift, with an away message when you are closed.

### EliteTeQ Inbox in every city of Ethiopia

- [Addis Ababa](https://eliteteqpos.com/addis-ababa/): Addis Ababa, Ethiopia's capital and the seat of the African Union
- [Dire Dawa](https://eliteteqpos.com/dire-dawa/): Dire Dawa, an eastern trade and rail city
- [Adama](https://eliteteqpos.com/adama/): Oromia Region, a commercial town on the central industrial corridor
- [Hawassa](https://eliteteqpos.com/hawassa/): Sidama Region, a lakeside city with a major industrial park


## Questions businesses ask us

**Is there a WhatsApp CRM for restaurants in Ethiopia?**

Yes. Restaurants teams in Ethiopia use EliteTeQ Inbox with their own +251 WhatsApp Business number. Staff in Addis Ababa, Adama or anywhere else answer from their own logins, customers write in Amharic, Afaan Oromo and English, and office hours run on Addis Ababa time (EAT). Plans start at $29 a month with a 7-day free trial.

**Does it send orders to the kitchen?**

No. EliteTeQ Inbox handles the conversation; orders go to the kitchen the way they do today. EliteTeQ POS has a kitchen display if you need one.

**Can it take payment for orders?**

No. Share your usual payment details in the chat and mark the order as paid on the pipeline.

**Can we answer from a tablet at the host stand?**

Yes. It runs in any browser and installs on Android and iPhone.

**Can several staff use the same WhatsApp number?**

Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Every restaurants enquiry is an opportunity. Don’t let yours get lost in Ethiopia.

Bring your channels, your team and every customer conversation into one organised workspace.

Start Your Free Trial Today: https://crm.eliteteqpos.com/signup

## More about EliteTeQ Inbox

EliteTeQ Inbox: smarter business, better conversations.

- [EliteTeQ Inbox overview](https://eliteteqpos.com/et/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/et/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/et/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/et/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/et/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/et/inbox/api/)
- [Pricing](https://eliteteqpos.com/et/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20restaurants%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Ethiopia.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/et/inbox/industries/restaurants/