# Stop losing customers in your messages. Bring your entire team into one inbox — EliteTeQ Inbox: the WhatsApp team inbox and CRM for businesses in Ethiopia

**Your customers are messaging you on WhatsApp, Facebook and Instagram. But when those conversations are scattered across phones, accounts and employees, enquiries get missed, follow-ups are forgotten and sales slip away.**

EliteTeQ Inbox brings your business conversations together in one shared workspace. Manage messages, assign conversations, track leads and give your whole team the tools to turn enquiries into sales. Whether your staff are in Addis Ababa, Adama or at home, they answer from one +251 business number.

- WhatsApp, Messenger, Instagram DMs and comments in one place
- Every employee on their own login
- Leads tracked from first message to sale
- 7-day free trial with every feature open

Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month)

## Your customers are messaging. But is your business keeping up?

> Missed enquiries. A customer in Addis Ababa writes while the team is busy. Nobody answers, and they buy from someone else.

Every chat lands in one shared list. Waiting chats rise to the top and show how long the customer has waited.

> Conversations get lost. Messages are spread across Dawit’s phone, the shop phone and two social accounts. Nobody can find last month’s chat.

WhatsApp, Messenger and Instagram live in one searchable inbox, with each customer’s full history in one place.

> Duplicated work. Two of us answered the same customer with two different prices.

Each chat belongs to one teammate, assigned by hand or shared out automatically. Notes to each other stay internal.

> Forgotten leads. Someone asked for a quote on Tuesday. By Friday it had gone cold.

Every enquiry becomes a lead on your pipeline. The ones waiting for you, or about to decide, are flagged hot.

> No visibility. I can’t tell how many enquiries we get, who is answering, or what still needs a reply.

Reports show new leads, how fast each teammate replies, the busiest hours and which ads bring sales.

*Your customers should not have to wait because your messages are disorganised.*

## One shared inbox. Every conversation. One connected team.

Meet EliteTeQ Inbox: a customer conversation and lead management platform for businesses that sell over chat.

Instead of switching between phones and apps, your team works from one organised workspace. Whether a customer writes on WhatsApp, Facebook or Instagram, the conversation lands in the same inbox in Ethiopia.

With EliteTeQ Inbox, you can:

- Bring customer conversations into one place
- Give employees their own accounts and roles
- Assign conversations to the person responsible
- Track enquiries and potential customers
- Keep follow-ups and internal notes with the chat
- See what your team is doing
- Understand how your customer conversations perform

Less time switching between apps. More time looking after customers.

Start Managing Conversations Better: https://crm.eliteteqpos.com/signup

## Everything your team needs to manage customer conversations

- **Unified social inbox:** WhatsApp, Facebook Messenger and Instagram messages in one workspace. No more checking several phones and accounts.
- **Multi-agent team:** Every employee gets their own login as Owner, Admin or Agent, so you always know who is responsible for each customer.
- **Conversation assignment:** Assign chats by hand, transfer them with a note, or let auto-assign share new chats out to your team in turn.
- **Customer and lead management:** Customer details, enquiries, pipeline stages and follow-ups in one place, instead of scattered spreadsheets.
- **Internal notes:** Comments and @mentions inside the chat that customers never see, so the team stays in step.
- **Greetings and away messages:** Welcome new customers automatically and tell them when you are closed, set per number with your office hours.
- **Comments management:** Facebook and Instagram comments next to your chats, with public or private replies and automatic answers to keywords like “price”.
- **Ad and sales attribution:** Leads from Click-to-WhatsApp ads arrive with the ad’s name, and reports rank your ads by leads and clients won.
- **Reports and team performance:** Leads per day, first-reply times, busiest hours, the sales funnel and a team leaderboard, compared with last period.

## Get your business inbox ready in minutes

No installation and no long training. Most teams are answering from the shared inbox the day they sign up.

1. **Create your account** — Register with your email and create your EliteTeQ workspace. The 7-day trial opens every feature.
2. **Connect your channels** — Link your Facebook Page and Instagram account. We connect your +251 WhatsApp Business number with you on WhatsApp, on Addis Ababa time (EAT), in about 40 minutes.
3. **Invite your team** — Add employees with their own logins and give each one the right role: Owner, Admin or Agent.
4. **Organise your inbox** — Set up auto-assign, office hours, your greeting and away messages, and pipeline stages named after how you sell.
5. **Start managing customers** — Receive enquiries, reply, assign leads and follow every conversation from one place.

Create Your Free Account: https://crm.eliteteqpos.com/signup

## What is EliteTeQ Inbox?

EliteTeQ Inbox is a team inbox and CRM for businesses that sell over chat. It connects your WhatsApp Business number, Facebook Page and Instagram account to one shared list where several staff can reply, every customer becomes a lead in a pipeline, and the owner sees who answered, how fast, and which leads are close to buying in Ethiopia.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal comments the customer never sees
- Leads move through stages from first message to paying customer
- Reports on reply speed, leads per day, busiest hours and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Ethiopia | +251 WhatsApp Business numbers, office hours on Addis Ababa time (EAT) |
| Languages | Customers write in Amharic, Afaan Oromo and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Simple pricing. No complicated enterprise contracts.

Choose a plan that fits your team and upgrade as you grow. Prices in US dollars; paying yearly costs 10 months. Every plan starts with a 7-day free trial, no credit card required. Meta’s WhatsApp charges, where they apply, are separate.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## See what a better-organised inbox looks like

Don’t just take our word for it. These are the real screens your team works in, from our demo workspace.

### The shared inbox

Every WhatsApp, Messenger and Instagram chat in one list, newest first, with the channel, the assignee and how long the customer has waited.

- Assign or transfer a chat with a handover note
- Internal comments with @mentions
- A countdown shows when the 24-hour reply window closes
- Reply in Amharic, Afaan Oromo and English, the way customers write

### The lead pipeline

Each customer is a card on a board, from new lead to paying client. Drag a card to move it; rename the stages to match how you sell.

- Stages named after your own sales steps
- Hot leads flagged automatically
- Filter by teammate, category or hot leads
- Insights on how leads move between stages

### Comments on Facebook and Instagram

Comments on your posts come in next to your chats, so a “price?” under a post gets answered as quickly as a DM.

- Reply publicly or privately from one box
- Automatic replies when a comment contains a keyword
- Threaded replies, like on Facebook

### Reports the owner can read

See the week at a glance: leads per day, how fast your team replies, the busiest hours, and which teammate closes the most.

- Compared with the previous period
- Leads from ads vs leads that came directly
- Team leaderboard and waiting list
- Print or save as PDF

## One phone for the business vs EliteTeQ Inbox

The difference is that every chat has an owner and nothing depends on one phone, whether your team is in Addis Ababa, Adama or at home.

| One shared phone | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every teammate answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Chats get lost under newer messages | Waiting chats and hot leads are flagged |
| No idea who replied, or how fast | Reply speed and leads per teammate in reports |
| Facebook and Instagram on other devices | All channels in the same list |

## Built for businesses that depend on customer conversations

Whether you have two employees or a growing customer service team in Ethiopia, EliteTeQ Inbox keeps everyone organised.

- **[Retail and e-commerce](https://eliteteqpos.com/et/inbox/industries/ecommerce/):** Product enquiries, stock questions, orders and follow-ups.
- **[Real estate](https://eliteteqpos.com/et/inbox/industries/real-estate/):** Property enquiries assigned to agents, with every buyer tracked on the pipeline.
- **[Hospitality and restaurants](https://eliteteqpos.com/et/inbox/industries/hotels/):** Reservations, menu and service questions, and follow-ups.
- **[Financial services and insurance](https://eliteteqpos.com/et/inbox/industries/insurance/):** Customer requests assigned to the right person, with a full history of each conversation.
- **[Healthcare](https://eliteteqpos.com/et/inbox/industries/healthcare/):** General enquiries and appointment questions, with each chat visible only to your own team.
- **[Education and training](https://eliteteqpos.com/et/inbox/industries/schools/):** Course enquiries, admissions questions and prospective students followed up.
- **[Professional services](https://eliteteqpos.com/et/inbox/industries/law-firms/):** Client enquiries organised, responsibilities assigned and opportunities tracked.

If your customers contact you on WhatsApp, Facebook or Instagram, you need an organised way to manage those conversations.

[All 20 industries](https://eliteteqpos.com/et/inbox/industries/)

## More than a shared inbox. A better way to manage your customer relationships.

A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.

- **Designed for teams:** Employees work with their own logins, roles and responsibilities.
- **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow.
- **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.

## EliteTeQ Inbox in Ethiopia

EliteTeQ Inbox works for any business with a WhatsApp Business number in Ethiopia. Your number keeps its +251 format, and customers see your business name as they do today.

In Ethiopia, many customers also use Telegram, which EliteTeQ Inbox does not connect to yet. For businesses in Addis Ababa and beyond that sell on WhatsApp, Facebook and Instagram, it puts those chats in one list the whole team shares.

Customers in Ethiopia write in Amharic, Afaan Oromo, Tigrinya and English. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.

Office hours are set day by day for each number. A common setup in Addis Ababa: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +251 (e.g. +251 91 100 0000)
- **Office hours:** Run on Addis Ababa time (EAT)
- **Weekend:** Saturday and Sunday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

## Selling on WhatsApp in Ethiopia

Addis Ababa holds most formal trade, with regional cities supplying wide catchments over long routes.

### [Addis Ababa](https://eliteteqpos.com/addis-ababa/)

Addis Ababa · Ethiopia's capital and the seat of the African Union

Merkato trades at enormous scale while the diplomatic and international-organisation districts carry a quite different basket, and both sit in one city. Addis Ababa concentrates Ethiopia's formal retail, hospitality and institutional trade, with a large diplomatic and international-organisation presence alongside the vast Merkato trading area. Mobile money use is growing quickly alongside cash. A team in Addis Ababa answering one WhatsApp number never leaves these customers waiting.

### [Dire Dawa](https://eliteteqpos.com/dire-dawa/)

Dire Dawa · an eastern trade and rail city

The rail corridor toward Djibouti makes import and transit trade central, tying restocking to freight rather than local demand. Dire Dawa is a commercial city on the rail corridor toward Djibouti, which makes import and transit trade a large share of its activity and ties restocking to freight schedules. Cash dominates settlement, with cross-border influence on pricing from the Djibouti corridor. A team in Dire Dawa answering one WhatsApp number never leaves these customers waiting.

### [Adama](https://eliteteqpos.com/adama/)

Oromia Region · a commercial town on the central industrial corridor

Sitting on the corridor between the capital and the Djibouti route brings transit, logistics and hospitality trade on top of local retail. The binding constraint is holding bulk and unit pricing for a mix of supply and shopper customers. Adama sits on the main corridor between Addis Ababa and the Djibouti route, which gives it substantial transit, logistics and hospitality trade alongside local retail. A team in Adama answering one WhatsApp number never leaves these customers waiting.

### EliteTeQ Inbox in every city of Ethiopia

- [Addis Ababa](https://eliteteqpos.com/addis-ababa/): Addis Ababa, Ethiopia's capital and the seat of the African Union
- [Dire Dawa](https://eliteteqpos.com/dire-dawa/): Dire Dawa, an eastern trade and rail city
- [Adama](https://eliteteqpos.com/adama/): Oromia Region, a commercial town on the central industrial corridor
- [Hawassa](https://eliteteqpos.com/hawassa/): Sidama Region, a lakeside city with a major industrial park


## Questions businesses ask us

**Can several employees use the same business inbox?**

Yes. Invite as many people as your plan allows, each with their own login and a role (Owner, Admin or Agent). Nobody needs the business phone or your social media passwords.

**Can I manage WhatsApp, Facebook and Instagram in one place?**

Yes. WhatsApp Business numbers, Facebook Messenger, Instagram DMs and comments on your posts all arrive in the same inbox once each account is connected.

**Do I need technical knowledge?**

No. It is built for owners and staff, not IT teams. Each screen has a short guided tour, and we connect your WhatsApp number with you on WhatsApp.

**Can I assign messages to specific employees?**

Yes. Assign or transfer any chat by hand, or turn on auto-assign so new chats are shared out to your team in turn. Everyone sees who owns each customer.

**Can I track potential customers?**

Yes. Every customer is a card on your pipeline, from new lead to paying client, with stages you name yourself and hot leads flagged for you.

**Can I keep using WhatsApp on my phone?**

Yes. If your number is on the WhatsApp Business app, it can stay there: messages show on the phone and in the inbox, and replies typed on the phone appear in the inbox. Open the app at least every 14 days or Meta disconnects it.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Paying yearly costs 10 months. Meta’s charges for template messages you start are separate.

**Can I cancel?**

Yes. There is no long-term contract: you pay for a month or a year at a time from Settings → Billing, and you can stop whenever you like.

**Is there a free trial?**

Yes. Every new workspace gets a 7-day free trial with every feature open, and no credit card is needed to sign up.

**How do I get started?**

Create your account, follow the guided setup, connect your channels and invite your team. Or message us on WhatsApp and we set it up with you.

**Is there a WhatsApp CRM for businesses in Ethiopia?**

Yes. EliteTeQ Inbox is a WhatsApp team inbox and CRM that businesses in Ethiopia use with their own +251 WhatsApp Business number. Staff in Addis Ababa, Adama or anywhere else answer from their own logins, every chat becomes a lead on a pipeline, and Facebook and Instagram messages land in the same list. Plans start at $29 a month with a 7-day free trial.

**Can our team reply to customers in Amharic, Afaan Oromo and English?**

Yes. Replies inside WhatsApp’s 24-hour window can be in any language, so your team answers in Amharic, Afaan Oromo and English the way customers write. Template messages, for customers who haven’t written in 24 hours, can currently be created in English.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Every customer conversation is an opportunity. Don’t let yours get lost in Ethiopia.

Your customers are already contacting your business. Bring your channels, your employees and every customer conversation into one organised workspace.

Start Your Free Trial Today: https://crm.eliteteqpos.com/signup

## More about EliteTeQ Inbox

EliteTeQ Inbox: smarter business, better conversations.

- [Shared WhatsApp inbox](https://eliteteqpos.com/et/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/et/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/et/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/et/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/et/inbox/api/)
- [Pricing](https://eliteteqpos.com/et/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20my%20team%20and%20our%20WhatsApp%2C%20Facebook%20and%20Instagram%20messages.%20I%E2%80%99m%20in%20Ethiopia.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/et/inbox/