# Best POS Software for Phone Repair Shops in Eldoret

Know whose phone is whose on a full bench, prove what state it came in, have the right screen or battery for the model on the shelf, and quote every repair at the same fair price.

Made for phone repair shops in Eldoret: M-Pesa integrated, KRA eTIMS invoices and KES pricing, with support from people who know the market.

- ✓ IMEI & condition at intake
- ✓ Received → ready → collected
- ✓ A technician on every job
- ✓ Screens & batteries by model
- ✓ Set prices for common repairs
- ✓ Repair history on the IMEI

## What is the best POS software for phone repair shops in Eldoret?

EliteTeQ is a strong choice for phone repair shops in Eldoret that need a job card for every handset at intake with its IMEI and condition, each job tracked from received to ready to collected, a technician on every job, screens, batteries and charging ports stocked by phone model and deducted against the repair, set prices for common repairs and the customer's repair history on file, with an offline mode that keeps booking in and billing when the network drops. It integrates M-Pesa (STK Push and Till Number) and produces KRA eTIMS invoices.

- Ties every handset on the bench to a job card and its IMEI
- Records the condition at intake, so disputes end with proof
- Keeps screens, batteries and ports counted by phone model
- Gives every technician the same price for the same repair

## Everything EliteTeQ does for a phone repair shop

The full list, in one system: what is built for your trade, and everything that keeps stock, money and staff under control.

### Built for phone repair shops

- IMEI & condition at intake
- Received → ready → collected
- A technician on every job
- Parts by phone model
- Set repair prices
- Repair history on the IMEI
- Customers told on WhatsApp
- Turnaround & margin reports

### Stock, warehouses & branches

- Live stock in every shop, warehouse and branch
- Multiple warehouses and branches in one system
- Stock transfers, confirmed on arrival
- Damages and write-offs recorded with a reason
- Low-stock alerts and barcode scanning

### Buying & selling

- Purchases recorded against what arrived
- Purchase returns to suppliers
- Fast sales at the counter, on any device
- Sales returns recorded properly
- M-Pesa integrated (STK Push and Till Number), plus card and cash
- Receipts and sales records kept for KRA

### Staff, roles & control

- Multiple users, each with their own login
- Roles and permissions that limit what each user sees and does
- Audit logs of who changed what, and when
- Sales by staff member and shift
- HRM: staff records in the same system

### Product movement

- A movement history for every product
- Every purchase, sale, transfer, return and write-off, in order
- Trace exactly where missing stock went
- Movement by branch, warehouse and date range
- Fast movers and slow movers at a glance
- Know what to reorder and what to stop buying

### Accounting, WhatsApp & cloud

- Accounting in the same system as the till
- Profit and margin by product and branch
- WhatsApp to customers and suppliers
- Keeps selling offline when the internet or power drops
- Cloud-based: syncs automatically, every branch on your phone
- Your records in the cloud, not on one shop computer

## Phone repair POS software in Eldoret

Eldoret, in Uasin Gishu County: Kenya's agricultural breadbasket and athletics capital. Trade concentrates in Nairobi and along the Mombasa corridor, with county towns served by traders who restock weekly from the capital. Mobile money reaches further than banking does, so even rural shops settle by phone. Month-end and school-term dates move retail demand more than any promotion.

- **Currency:** KES
- **How customers pay:** M-Pesa (STK Push & Till/Paybill), cards, and bank transfers
- **M-Pesa:** Integrated: STK Push and Till Number
- **Tax:** KRA eTIMS invoices
- **Connectivity:** Keeps selling offline, syncs when back online

## Built for the way phone repair shops actually run

**Whose phone is this?** Every handset gets a job card at intake with the customer, fault and status, so a full bench never turns into a pile of sticky notes.

**“The screen was fine when I left it”?** The IMEI or serial and the condition are logged at check-in, so you settle “that is not my phone” with a record, not an argument.

**The screen you need is gone?** Screens, batteries, ports and chips are stocked by phone model and deducted as jobs complete, with low-stock alerts before the last one goes.

**Every tech quoting a different price?** Set prices for common repairs sit in one shared list that every technician and branch quotes from, by brand where you need it.

**“Is my phone ready?” all day?** Each job’s status is on its card, so anyone at the counter can answer, and the customer gets a WhatsApp message when it is ready.

**Busy, but which repairs pay?** Reports on repair volume, turnaround, margin by repair type and jobs per technician show what really carries the shop.

## Know your repair shop in real time

| What you need | Where you see it in EliteTeQ |
|---|---|
| Check today's takings | ✓ By branch and technician |
| Find a customer’s phone | ✓ Search by job number, name or IMEI |
| See every job’s status | ✓ Received, diagnosing, waiting, ready, collected |
| See who is fixing what | ✓ Jobs by technician |
| Check parts for a model | ✓ Screens, batteries and ports by model |
| See what is waiting for a part | ✓ Jobs waiting for parts |
| Check a past repair | ✓ Repair history on the IMEI |
| Know which repairs pay | ✓ Margin by repair type |

## Is EliteTeQ the right POS for your repair shop?

- Phone repair shops
- Screen replacement counters
- Repair counters inside phone shops
- Tablet repair shops
- Board-level repair technicians
- Walk-in repair kiosks
- Multi-technician repair centres
- Multi-branch repair businesses

### From a cracked screen to a dead charging port

Screens → Batteries → Charging ports → Back glass → Cameras → Speakers → Chips & ICs → Flex cables → Screen protectors → Cases

## What EliteTeQ gives back to your repair shop

**The screen is on the shelf when the job needs it** (Stock · warehouses & branches) Parts counted live by phone model in every branch, so a same-day screen swap stays same-day.

**Bad parts go back, not into a customer’s phone** (Purchases · purchase returns) Screens and batteries are received as they arrive, and a faulty part goes back off the supplier’s bill.

**One bill for the repair and the extras** (Sales · sales returns) The job card becomes the bill on collection, with a screen protector or case added, and a refunded part goes back into stock.

**A screen cracked on the bench is on record** (Damages) A part broken during fitting is written off with a reason, so stock and job costs stay true.

**Parts go where the phones are** (Stock transfers) Send the A14 screen from the main shop to the branch that has the job, with both counts right.

**Technicians repair, you set the prices** (Roles & permissions) Technicians update their jobs and log parts, while prices, discounts and costs stay with the roles you choose.

**Every phone has a name and a time** (Multi-user · audit logs) Each intake, status change, part used and discount is tied to a login, so a missing phone or part is traced, not argued over.

**Customers stop calling to ask** (WhatsApp) Send the quote and the ready-to-collect message on WhatsApp, so phones leave the shelf and the bench clears.

**Know where every part went** (Product movement reports) Received, transferred, fitted on a job, returned or written off: the full history of every screen and battery.

**Books that keep up with the bench** (Accounting) Repairs, parts and expenses post to your accounts as each job is billed, branch by branch.

**Your technicians in the same system** (HRM) Staff records, roles and jobs per technician sit next to your parts and takings.

**Your business in your pocket, online or off** (Cloud · offline) Check every branch from your phone, and keep booking in and billing with M-Pesa when the network drops. Everything syncs when it returns.

## Still running your repair shop on sticky notes?

| Manual / spreadsheet | EliteTeQ |
|---|---|
| A sticky note on each phone | A job card with the IMEI at intake |
| Their word against yours on condition | Condition logged at check-in |
| Customers calling to ask if it is ready | Status on the card, WhatsApp when ready |
| Out of the screen for that model | Parts by model with low-stock alerts |
| Every tech quoting a different price | Set prices for common repairs |
| No record of the last repair | Repair history on the IMEI |
| No idea which repairs pay | Margin by repair type and technician |

## Up and running in three steps

1. **Send us your price list, parts and technicians** — Your prices for common repairs, your parts by phone model and your technicians, from a spreadsheet or a notebook.
2. **We set up the shop for free** — We load your repairs and prices, your screens, batteries and ports by model, your branches and each technician’s login.
3. **Book in, repair, hand over** — One short training session, then every phone, part and payment is tracked from the very first job, online or offline.

## Simple pricing

From KES 5,000 per month.

- POS and parts stock software
- Job cards with IMEI and condition
- Jobs assigned to technicians
- Parts by phone model
- Free setup and price list import
- Support from a real person on WhatsApp

## Frequently Asked Questions

### What POS system is best for phone repair in Kenya?

The best fit in Kenya is POS software that runs your bench and parts, not just payments. EliteTeQ opens a job card with the IMEI and condition for every phone, tracks it to collection, assigns a technician, deducts parts by model against the job, quotes from set prices, prices in KES and keeps working offline. It integrates M-Pesa (STK Push and Till Number) and produces KRA eTIMS invoices.

### Can the POS track phones by IMEI?

Yes. The IMEI or serial is logged at check-in, so every job is tied to the exact handset, and you can pull up its repair history later.

### Can I record the phone’s condition at intake?

Yes. The condition is noted on the job card when the phone comes in, so a dispute about a scratch or a crack is settled with the record.

### Does it handle walk-in and booked repairs?

Yes. Walk-ins are opened as job cards on the spot, and booked repairs sit in the same list, so the bench works from one place.

### Can I manage screens and batteries by phone model?

Yes. Screens, batteries, charging ports and chips are stocked by model and deducted against the job they were fitted on, with low-stock alerts.

### Can I set fixed prices for common repairs?

Yes. Screen replacements, battery swaps and charging port fixes can each have a set price, by brand where needed, shared by every technician and branch.

### Can I assign jobs to technicians?

Yes. Each job has a technician, and reports show repair volume, turnaround and jobs per technician.

### Can I connect M-Pesa to my POS?

Yes. EliteTeQ integrates M-Pesa STK Push and Till Number, so an M-Pesa payment is matched to the sale it paid for, and cash, card and M-Pesa totals reconcile at closing.

### Can I run more than one repair shop?

Yes. Each branch has its own jobs and parts stock. Move parts between branches with a transfer, and compare branches side by side.

### Does it work offline?

Yes. The counter keeps logging phones, updating jobs and taking payment when the internet or power drops, and everything syncs when the connection returns.

### Can I see which repairs are profitable?

Yes. Reports show margin by repair type, with the cost of the parts used on each job included, alongside turnaround and jobs per technician.

### Is there support for phone repair shops in Eldoret?

Yes. Setup, product import, staff training and day-to-day support for businesses in Eldoret are done remotely, over WhatsApp, phone and screen-share, so you talk to a real person without waiting for a visit. Prices, payments and tax records are set up for Kenya.

### How much does phone repair POS software cost in Eldoret?

EliteTeQ starts from KES 5,000 per month and scales with your branches, products and users. Setup and importing your product list are free.

## Stop guessing. Start knowing.

Bring your repair price list to a free demo and see EliteTeQ running a phone repair shop like yours in Eldoret.

## Other industries you might be interested in

- [Electronics Repair POS](https://eliteteqpos.com/eldoret/industries/electronics-repair/) — Devices stacked everywhere with no system? A job card for every device.
- [Mobile Phone Shops POS](https://eliteteqpos.com/eldoret/industries/mobile-phone-shops/) — A phone missing and nobody knows when? Every handset by IMEI.
- [Phone Accessories POS](https://eliteteqpos.com/eldoret/industries/phone-accessories/) — Stock not adding up? Inventory management.
- [Computer Stores POS](https://eliteteqpos.com/eldoret/industries/computer-stores/) — Two laptops, same model, wrong one sold? Laptops & desktops by spec.
- [Pet Grooming POS](https://eliteteqpos.com/eldoret/industries/pet-grooming/) — A matted coat that takes twice as long? Pricing by size, breed & coat.
- [Laundry Dry Cleaning POS](https://eliteteqpos.com/eldoret/industries/laundry-dry-cleaning/) — A suit the customer swears they dropped off? Itemised drop-off tickets.

## Keep reading

### Guides for phone repair shop owners

- [Inventory Management for Kenyan SMEs: Stock Counts, Shrinkage and Selling by Expiry](https://eliteteqpos.com/blog/inventory-management-kenyan-smes/)
- [How to Switch from a Notebook to a POS System in Kenya](https://eliteteqpos.com/blog/switch-manual-to-pos-kenya-guide/)
- [The 8 POS Reports Every Retailer Should Run (and What to Do With Each)](https://eliteteqpos.com/blog/top-pos-reports-retailers/)
- [Where Does Your Stock Go? How a POS Tracks Damages, Transfers, Returns and Theft](https://eliteteqpos.com/blog/pos-reduce-theft-stock-loss/)
- [How to Do a Stock Take: A Step-by-Step Guide for Shop Owners](https://eliteteqpos.com/blog/how-to-do-a-stock-take/)
- [What Is a Cloud POS? How It Works and What to Look For](https://eliteteqpos.com/blog/what-is-cloud-pos/)

### How it works in Kenya

- [Inventory and stock control software in Kenya](https://eliteteqpos.com/ke/inventory-management-software/)
- [M-Pesa POS: STK Push and Till Number at the counter](https://eliteteqpos.com/ke/mpesa-pos/)
- [KRA eTIMS-ready POS](https://eliteteqpos.com/ke/kra-etims-pos/)
- [Accounting, HR and branches in one system (ERP)](https://eliteteqpos.com/ke/erp-solutions/)
- [Cloud POS vs a traditional till: which suits you](https://eliteteqpos.com/ke/cloud-pos-vs-traditional-pos/)
- [POS for small businesses in Kenya](https://eliteteqpos.com/ke/pos-for-small-business/)
- [POS comparison for Kenya](https://eliteteqpos.com/ke/guides/pos-comparison-kenya/)
- [Every EliteTeQ feature, explained](https://eliteteqpos.com/ke/features/)

### Browse by sector

- [Retail POS systems](https://eliteteqpos.com/ke/pos-systems-for-retail/)
- [POS software by business type](https://eliteteqpos.com/ke/pos-software-by-business/)
- [Every industry we cover](https://eliteteqpos.com/ke/industries/)

### Phone Repair Shops POS in other places

- [Kenya](https://eliteteqpos.com/ke/industries/phone-repair-shops/)
- [Nairobi](https://eliteteqpos.com/nairobi/industries/phone-repair-shops/)
- [Mombasa](https://eliteteqpos.com/mombasa/industries/phone-repair-shops/)
- [Kisumu](https://eliteteqpos.com/kisumu/industries/phone-repair-shops/)
- [Nakuru](https://eliteteqpos.com/nakuru/industries/phone-repair-shops/)
- [Nigeria](https://eliteteqpos.com/ng/industries/phone-repair-shops/)
- [South Africa](https://eliteteqpos.com/za/industries/phone-repair-shops/)
- [Zambia](https://eliteteqpos.com/zm/industries/phone-repair-shops/)
- [Cameroon](https://eliteteqpos.com/cm/industries/phone-repair-shops/)
- [Liberia](https://eliteteqpos.com/lr/industries/phone-repair-shops/)
- [Ghana](https://eliteteqpos.com/gh/industries/phone-repair-shops/)
- [Côte d'Ivoire](https://eliteteqpos.com/ci/industries/phone-repair-shops/)
- [Senegal](https://eliteteqpos.com/sn/industries/phone-repair-shops/)
- [Phone Repair Shops POS worldwide](https://eliteteqpos.com/industries/phone-repair-shops/)

## Tax and Compliance Facts

- **VAT:** 16% (source: [kra.go.ke](https://www.kra.go.ke/individual/filing-paying/types-of-taxes/value-added-tax))
- **VAT threshold:** KES 5,000,000 taxable supplies a year (source: [kra.go.ke](https://www.kra.go.ke/individual/filing-paying/types-of-taxes/value-added-tax))
- **E-invoicing / fiscal receipts:** KRA eTIMS (all businesses, including those not registered for VAT) (source: [kra.go.ke](https://www.kra.go.ke/business/etims-electronic-tax-invoice-management-system/learn-about-etims/what-is-etims))
- **Tax authority:** [Kenya Revenue Authority](https://www.kra.go.ke/)

Reviewed by the EliteTeQ team. Facts checked against official sources in October 2026.

## Get Started

Get my free demo, or talk to a real person on WhatsApp.

- Phone: +1 214 423 5355
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/eldoret/industries/phone-repair-shops/