# Every “price?” under your posts, answered: Facebook and Instagram inbox in Egypt, next to WhatsApp

**Every DM and every comment on your posts lands in the same inbox as your WhatsApp chats.**

Customers ask the same question in three places: a WhatsApp message, an Instagram DM and a “price?” under a post. EliteTeQ Inbox brings them together, so one team answers all of them, and the comments get the same speed as the DMs. Customers in Egypt write in Arabic and English, and keyword auto-replies work in Arabic and English too.

- Facebook Messenger and Instagram DMs
- Comments on Facebook and Instagram posts
- Automatic replies by keyword, public or private
- Filter the inbox by channel

Bring my comments into one inbox free: https://crm.eliteteqpos.com/signup (7 days free · no card needed · Facebook and Instagram on every plan)

## The comments nobody saw

> People ask “price?” under our posts and we notice days later.

Comments on your Facebook and Instagram posts land in a Comments tab, with the post they belong to, until someone marks them handled.

> We type the same answer about price and location all day.

Make a rule once: when a comment says “price”, “cost” or “how much”, reply under the post and send the details in a private message.

> Instagram DMs are on one phone and WhatsApp on another.

Messenger, Instagram and WhatsApp chats share one list, each with its channel badge.

### How many “price?” comments are sitting under your posts right now?

Send us your Page or Instagram name. We connect them with you and set up your first automatic reply for the questions you get most. [Connect my Facebook and Instagram](https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20answer%20our%20Facebook%20and%20Instagram%20messages%20and%20comments%20in%20the%20same%20inbox%20as%20WhatsApp.%20Can%20you%20help%20me%20connect%20them%3F%20I%E2%80%99m%20in%20Egypt.) on WhatsApp +1 214 423 5355.

## How Facebook and Instagram join the inbox

Connect once; from then on DMs and comments arrive with your WhatsApp chats.

1. **Connect your Page and Instagram** — Link your Facebook Page and the Instagram account connected to it, in Settings.
2. **DMs arrive as chats** — Messenger and Instagram conversations appear in the inbox with their channel badge, ready to assign.
3. **Comments get their own tab** — When Ahmed comments “how much?” under a post, it appears in Comments with the post, ready for a reply.
4. **Set automatic replies** — Choose keywords like “price” and write a public reply, a private message, or both. They go out by themselves.

## Can I manage Facebook and Instagram messages with WhatsApp in one inbox?

Yes. EliteTeQ Inbox connects your Facebook Page and Instagram account alongside your WhatsApp Business number. Messenger chats and Instagram DMs land in the same inbox as WhatsApp, and comments on your posts land in a Comments tab, so one team in Egypt answers every channel from one place.

- Messenger, Instagram DMs and WhatsApp in one list
- Comments with the post they belong to
- Automatic public or private replies by keyword
- Included on every plan

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Egypt | +20 WhatsApp Business numbers, office hours on Cairo time |
| Languages | Customers write in Arabic and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## What changes for your social team

No more switching between apps, or comments that nobody saw.

### One list for every channel

Each chat shows its channel, so the team knows whether it is answering on WhatsApp, Messenger or Instagram. Filter to one channel when you need to.

- Channel badges on every chat
- Assign and comment the same way on every channel
- Each customer becomes a lead in the pipeline

### Comments, answered like chats

A two-pane Comments view shows the post and its threaded comments. Reply in public, send the commenter a private message, or both, from one box, with saved replies.

- Post card with the comment thread
- Public/private switch in one composer
- Saved replies for common questions

### Automatic replies by keyword

Make a rule: when a comment on Facebook, Instagram or both contains “price”, “how much” or “available”, reply publicly and send the details in a private message.

- Up to 40 keywords per rule
- Choose Facebook, Instagram or both
- Turn rules on and off any time

## Separate apps vs one inbox

The channels are different; the customer in Cairo is the same.

| Separate apps | EliteTeQ Inbox |
|---|---|
| WhatsApp, Messenger and Instagram on different devices | All in one list, with channel badges |
| Comments noticed late, or not at all | A Comments tab with every post’s thread |
| The same answer typed again and again | Keyword auto-replies and saved replies |
| No record of who answered | Every reply tied to a teammate |

## For businesses that sell from their posts

Where customers find you on Facebook or Instagram and ask before they buy.

- [Beauty salons](https://eliteteqpos.com/eg/industries/beauty-salons/)
- [Restaurants & cafés](https://eliteteqpos.com/eg/industries/restaurants-and-cafes/)
- [Clothing stores](https://eliteteqpos.com/eg/industries/clothing-stores/)
- [Electronics stores](https://eliteteqpos.com/eg/industries/electronics-stores/)
- [Mobile phone shops](https://eliteteqpos.com/eg/industries/mobile-phone-shops/)
- [Pharmacies](https://eliteteqpos.com/eg/industries/pharmacies/)
- [Hardware stores](https://eliteteqpos.com/eg/industries/hardware-stores/)
- [Wholesale & distribution](https://eliteteqpos.com/eg/industries/wholesale-distribution/)

## EliteTeQ Inbox in Egypt

Facebook, Instagram and WhatsApp customers in Egypt land in the same pipeline, so a buyer who first commented on a post and later messaged on WhatsApp is still one lead.

Egyptian customers message a business on WhatsApp or through a Facebook page before they visit or order. EliteTeQ Inbox brings both channels into one list for your team in Cairo or Alexandria.

Customers in Egypt write in Arabic, English or both. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.

The working week in Egypt runs Sunday to Thursday, and office hours are set day by day, so Friday can be closed and Saturday short or closed. Customers who write on the weekend get your away message, at most once every 12 hours, and their chats wait at the top of the list for Sunday morning.

- **Numbers:** +20 (e.g. +20 100 000 0000)
- **Office hours:** Run on Cairo time
- **Weekend:** Friday and Saturday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

## Selling on WhatsApp in Egypt

Customers in Egypt pay with cards, wallets, and popular local payment methods, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.

### [Port Said](https://eliteteqpos.com/port-said/)

Port Said Governorate · a port city at the Mediterranean entrance to the Suez Canal

Port Said is a port city at the northern end of the Suez Canal with a long history of trading and import businesses. A long trading and import history means many businesses run wholesale and retail together. Customers in Port Said who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Cairo](https://eliteteqpos.com/cairo/)

Cairo Governorate · Egypt's capital and largest commercial centre

Cairo combines vast traditional market trade with a fast-growing modern retail and restaurant sector, and the two operate on different payment mixes entirely. Vast traditional market trade and a fast-growing modern retail and restaurant sector run on entirely different payment mixes in one city, and traffic makes transfers between branches impractical. Customers in Cairo who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Alexandria](https://eliteteqpos.com/alexandria/)

Alexandria Governorate · Egypt's principal port and second city

Alexandria's commerce is anchored by its port and import distribution trade, with a strong domestic summer tourism season along the corniche layered on top. Wholesale supply is a larger share of local trade than in Cairo. The port drives import distribution year-round while the corniche fills through a sharp domestic summer season. Customers in Alexandria who find you on Instagram or Facebook land in the same list as WhatsApp.

### EliteTeQ Inbox in every city of Egypt

- [Cairo](https://eliteteqpos.com/cairo/): Cairo Governorate, Egypt's capital and largest commercial centre
- [Alexandria](https://eliteteqpos.com/alexandria/): Alexandria Governorate, Egypt's principal port and second city
- [Giza](https://eliteteqpos.com/giza/): Giza Governorate, a major urban centre and the site of the pyramids
- [Mansoura](https://eliteteqpos.com/mansoura/): Dakahlia Governorate, a Nile Delta commercial and university city
- [Port Said](https://eliteteqpos.com/port-said/): Port Said Governorate, a port city at the Mediterranean entrance to the Suez Canal


## Questions businesses ask us

**Is Facebook and Instagram on every plan?**

Yes. Starter, Growth and Business all include Messenger, Instagram DMs and comments.

**Which Instagram account can I connect?**

An Instagram professional account linked to your Facebook Page.

**Can automatic replies go out privately?**

Yes. A rule can post a public reply, send the commenter a private message, or both.

**Do automatic comment replies work in Arabic and English?**

Yes. A rule replies when a comment contains words you choose, in any language, so add the words customers in Egypt actually type, such as “بكام”. The rule can reply publicly, send a private message, or both.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Answer every channel from one place in Egypt

Start the 7-day free trial and connect your Page in Settings.

## More about EliteTeQ Inbox

- [EliteTeQ Inbox overview](https://eliteteqpos.com/eg/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/eg/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/eg/inbox/whatsapp-crm/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/eg/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/eg/inbox/api/)
- [Pricing](https://eliteteqpos.com/eg/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20answer%20our%20Facebook%20and%20Instagram%20messages%20and%20comments%20in%20the%20same%20inbox%20as%20WhatsApp.%20Can%20you%20help%20me%20connect%20them%3F%20I%E2%80%99m%20in%20Egypt.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/eg/inbox/facebook-instagram-inbox/