# We look after your Shopify store every month.

**Your store breaks on a Saturday. Who do you message?**

An app update knocks out the cart. A banner needs changing before tomorrow’s sale. The checkout looks wrong on one phone. A support plan means there is always someone who knows your store, answering on WhatsApp, fixing it properly instead of patching it.

- A team that knows your store
- Requests on WhatsApp
- Monthly health check
- Fixed monthly price

## How we look after your store

1. **Audit and back up** — We review your theme, apps, speed and checkout, back up the theme, and write down what is fragile before anything changes.
2. **Watch it every week** — We check the key shopping paths, app and theme updates and Shopify’s changes each week, so problems are caught before customers report them.
3. **Fix and change on request** — You message us on WhatsApp; we log the request, make the change on a copy of the theme and publish once you have approved it.
4. **Report each month** — A short report covers what was fixed, what changed, what to watch and what we suggest next.

## What you have each month

- **Someone who knows your store** The same team handles every request, with notes on your theme and apps, so nothing has to be explained twice.
- **Problems caught early** Broken apps, failed updates and checkout errors are spotted in routine checks, not by an unhappy customer.
- **A theme you can roll back** Every change is made on a backed-up copy, so a bad update can be undone.
- **A clear monthly record** You see what was done and why, in plain language, every month.

## What does Shopify maintenance and support include in China?

Shopify maintenance and support is a monthly plan where a team looks after your store: fixing problems, testing theme and app updates, checking checkout and speed, and making small changes you ask for. EliteTeQ provides this for stores in China, with requests handled on WhatsApp.

- Fixes when something breaks
- Theme and app updates tested
- Monthly checkout and speed check
- Small changes on request

## What happens when nobody looks after the store

- **Small bugs quietly cost sales** A broken variant picker or a missing image can sit unnoticed for weeks. A monthly check catches them before customers give up.
- **Apps pile up and slow everything** Old apps leave code behind even after you remove them. We clean out what is unused and flag new apps that drag the store down.
- **Every change means finding a freelancer** Each new person needs to learn your store from scratch, and some leave things worse. One team that already knows your setup is faster and safer.
- **Updates get skipped out of fear** Stores stuck on outdated themes miss fixes and features. We test updates on a copy first, so updating stops being a gamble.

## What a support month looks like

### Ask on WhatsApp, see it done

Send a message, a screenshot or a voice note. We confirm what we will change, do it, and tell you when it’s live.

- Requests by message, screenshot or voice note
- Clear confirmation before any change
- Done note when it’s live

### A health check before problems show

Every month we walk through your store like a customer, test checkout, check speed and review apps, and send you a short report.

- Test order through checkout
- Speed and app script review
- Broken links and images fixed

## What you get

- **WhatsApp request line** — Message us fixes and changes, and get a clear reply from someone who knows your store.
- **Bug fixes** — Theme, layout and checkout problems found and fixed properly.
- **Theme and app updates** — Tested on a copy of your store before they go live.
- **Monthly health check** — Checkout, speed, links, images and apps reviewed every month.
- **Small changes included** — Banners, sections, products and pages updated as you need.
- **Monthly summary** — What we fixed, what we changed and what to watch next.

## Freelancer roulette vs a support plan

| Without it | With EliteTeQ |
|---|---|
| A new freelancer for every fix | One team that knows your store |
| Bugs found by customers | Bugs found in the monthly check |
| Updates skipped out of fear | Updates tested on a copy first |
| Unused apps still loading | Apps reviewed and cleaned out |
| Surprise invoices for small jobs | A fixed monthly price |

## For stores that can’t afford to be broken

- Stores without an in-house developer
- Brands running regular sales and launches
- Stores with many apps installed
- Owners who inherited a store from an agency
- Stores we built or redesigned
- Teams that change content every week

## Working with you in China

We set your store up for China: prices in CNY, delivery zones and rates for the places you actually deliver to, and the payment providers Shopify supports in China.

Google and ChatGPT are not available in mainland China, so search and AI work for buyers in China targets Baidu and Chinese assistants, while Google still matters for buyers abroad.

We work with you over WhatsApp and video calls, and share progress on a preview link you can open on your own phone.

- **Store currency:** CNY (¥)
- **Customer languages:** Simplified Chinese
- **How we meet:** WhatsApp, video calls and email
- **Team:** Remote, from our Nairobi team

## A fixed monthly plan, no surprise invoices

A fixed price, in writing, before work starts.

- Free store check
- WhatsApp request line
- Bug fixes and small changes
- Tested theme and app updates
- Monthly health check and report

## Questions clients ask us

**Do you support stores you didn’t build?**

Yes. We start with an onboarding review of your theme, apps and settings, so we understand the store before we touch it.

**What counts as a small change?**

Things like banners, page sections, product updates, menus and minor layout fixes. Bigger work, such as a new feature, gets its own fixed quote before we start.

**How fast do you respond?**

We agree response times in your plan, and urgent problems such as a broken checkout always go to the front of the queue.

**Can I cancel the plan?**

Yes. Plans run month to month, and if you leave, you keep everything, including the notes we made about your store.

**Do you work with stores remotely in China?**

Yes. We support stores in China over WhatsApp, email and video calls, with a staff account you control in your Shopify admin.

## Give your store someone to call.

Send us your store link on WhatsApp. We’ll do a free check and tell you what we’d fix first.

- Phone: +1 214 423 5355
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/cn/services/shopify-maintenance-support/