# Stop losing bookings to unanswered messages. Answer every guest from one inbox — EliteTeQ Inbox for hotels, lodges, guest houses and serviced apartments in Benin **A guest asks about a room for the weekend at 11pm. Reception is checking someone in, the night shift doesn’t have the sales phone, and by morning the guest has booked elsewhere.** EliteTeQ Inbox lets reception, reservations, events and the restaurant answer guests from one shared inbox. Every booking enquiry has an owner, waiting guests rise to the top, and conference or wedding enquiries are tracked to a deposit. Staff in Cotonou and Porto-Novo or anywhere else answer from one +229 business number, with office hours on Cotonou time (WAT). - Room rates and availability - Conference and wedding enquiries - Restaurant and spa bookings - Directions, check-in and guest requests Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month) ## Sound familiar? What hotels teams in Benin tell us > The reservations phone stays with one person. Night shift can’t see the messages. Everyone on shift answers the same number from their own login, on a computer at the desk or on a phone. > We quoted a conference package and never followed up. Event enquiries sit on a pipeline from enquiry to deposit, and the ones waiting for you are flagged hot. > Guests ask the same questions in Instagram comments every day. Comments arrive next to your chats, and automatic replies answer keywords like “price” or “location”. *Every enquiry is a customer deciding where to spend. Don’t let yours wait.* ## One shared inbox for hotels, lodges, guest houses and serviced apartments in Benin. EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from. Customers in Benin write in French, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up: With EliteTeQ Inbox, you can: - Room rates and availability - Conference and wedding enquiries - Restaurant and spa bookings - Directions, check-in and guest requests Less switching between phones. More enquiries turned into customers. Start Your Free Trial: https://crm.eliteteqpos.com/signup ## Get your team answering in a day No installation and no long training. 1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed. 2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +229 WhatsApp Business number with you on WhatsApp, on Cotonou time (WAT), in about 40 minutes. 3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Cotonou and Porto-Novo or from home. 4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Rate sent → Provisional booking → Deposit paid. 5. **Start answering** — Assign chats, follow up hot leads and watch the reports. Create Your Free Account: https://crm.eliteteqpos.com/signup ## What is a WhatsApp CRM for hotels? A WhatsApp CRM for hotels is a shared inbox and lead pipeline for the messages hotels, lodges, guest houses and serviced apartments in Benin get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Rate sent, Provisional booking), and shows the owner who answered and how fast. - One business number, many staff, each with their own login - Every chat assigned to one person, with internal notes - A pipeline named after your own steps - Reports on reply speed, leads per day and ad sources ## EliteTeQ Inbox at a glance | | | |---|---| | Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) | | What it is | A WhatsApp team inbox and CRM | | Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments | | Works on | Any browser; installs on Android and iPhone | | Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months | | Free trial | 7 days, every feature open | | WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) | | In Benin | +229 WhatsApp Business numbers, office hours on Cotonou time (WAT) | | Languages | Customers write in French | | Setup | About 40 minutes, or done with you on WhatsApp | | Last reviewed | 2026-11-01 | ## Simple pricing. No complicated contracts. The same plans for every industry in Benin, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate. | Plan | Monthly | Yearly | WhatsApp numbers | People | Includes | |---|---|---|---|---|---| | Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports | | Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management | | Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support | Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free. ## A pipeline for hotels An example you can set up in Settings → Pipeline stages and rename any time. 1. Enquiry 2. Rate sent 3. Provisional booking 4. Deposit paid 5. Confirmed 6. Lost ## How hotels teams use EliteTeQ Inbox Real screens from our demo workspace, with example data. ### Reception, reservations and events together Give each department its own number and team, or one number with chats passed between desks. - Team per WhatsApp number - Transfer with a handover note - Greeting and away messages ### Events and groups on a pipeline Track weddings, conferences and group bookings from enquiry to deposit, filtered by the person handling them. - Stages you name yourself - Hot leads flagged - Filter by teammate ### How fast guests get an answer Reports show enquiries per day, first-reply times and the busiest hours, so you can staff the desk. - First-reply time - Busiest hours - Leads from ads ## Phones and personal chats vs EliteTeQ Inbox The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Cotonou and Porto-Novo or at home. | Phones and personal chats | EliteTeQ Inbox | |---|---| | Whoever holds the phone answers | Every staff member answers from their own login | | Two people reply to the same customer | Each chat is assigned to one person | | Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged | | Instagram, Facebook and WhatsApp on different devices | Every channel in the same list | | No idea how fast customers get an answer | Reply speed and leads per person in reports | ## Other industries EliteTeQ Inbox works the same way for any business that sells or serves over chat in Benin. - [Schools & education](https://eliteteqpos.com/bj/inbox/industries/schools/) - [Travel & tours](https://eliteteqpos.com/bj/inbox/industries/travel-agencies/) - [Salons & spas](https://eliteteqpos.com/bj/inbox/industries/beauty-salons/) - [Restaurants](https://eliteteqpos.com/bj/inbox/industries/restaurants/) - [Gyms & fitness](https://eliteteqpos.com/bj/inbox/industries/gyms-and-fitness/) - [Real estate](https://eliteteqpos.com/bj/inbox/industries/real-estate/) - [E-commerce](https://eliteteqpos.com/bj/inbox/industries/ecommerce/) - [Car dealerships](https://eliteteqpos.com/bj/inbox/industries/car-dealers/) ## More than a shared inbox. A better way to manage your customer relationships. A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility. - **Designed for teams:** Employees work with their own logins, roles and responsibilities. - **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat. - **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed. - **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow. - **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson. ## EliteTeQ Inbox in Benin EliteTeQ Inbox works for hotels, lodges, guest houses and serviced apartments in Benin on your existing +229 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Cotonou and Porto-Novo or anywhere else. In Benin, many traders in Cotonou take orders by WhatsApp, including from customers across the border. EliteTeQ Inbox keeps those orders and questions in one shared list. Customers in Benin mostly write in French. Your team replies in French, and template messages for customers who haven’t written in 24 hours can be created in French too. Office hours are set day by day for each number. A common setup in Cotonou: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning. - **Numbers:** +229 (e.g. +229 01 00 00 00 00) - **Office hours:** Run on Cotonou time (WAT) - **Weekend:** Saturday and Sunday - **Templates:** English or French - **Price:** From $29 a month, in US dollars - **Paying:** Card, charged in Kenyan shillings at the day’s rate ## Selling on WhatsApp in Benin Customers in Benin pay with MTN MoMo and Moov Money wallets, cash, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly. ### [Bohicon](https://eliteteqpos.com/bohicon/) Zou Department · a commercial crossroads in central Benin near Abomey Bohicon sits on Benin's main north–south road and hosts one of the region's busiest markets, making it a stopping point for traders and goods. Mobile money (MTN MoMo, Moov Money) and cash are both common, and taxes are administered by the Direction Générale des Impôts. A busy market on the main north–south road draws traders and wholesale buyers. Booking requests from Bohicon reach whoever is on shift, with an away message when you are closed. ### [Cotonou](https://eliteteqpos.com/cotonou/) Littoral Department · Benin's economic capital and main port Cotonou is Benin's commercial centre and port, and a substantial share of its trade is re-export toward Nigeria and the interior, which gives wholesale activity a cross-border character and makes multi-currency awareness genuinely useful. The Dantokpa market area operates at a very different scale and pace from the city's formal retail and restaurant districts. Mobile money and cash both carry large shares of settlement. Booking requests from Cotonou reach whoever is on shift, with an away message when you are closed. ### [Porto-Novo](https://eliteteqpos.com/porto-novo/) Ouémé Department · Benin's official capital Porto-Novo is the constitutional capital and an administrative centre, with trade driven by public-sector activity and by proximity to the Nigerian border rather than by port logistics. Demand is steady on weekdays, and cross-border shopping influences pricing. Administrative employment and the nearby Nigerian border shape trade more than any market does, giving steady weekdays and cross-border price pressure. Booking requests from Porto-Novo reach whoever is on shift, with an away message when you are closed. ### EliteTeQ Inbox in every city of Benin - [Cotonou](https://eliteteqpos.com/cotonou/): Littoral Department, Benin's economic capital and main port - [Porto-Novo](https://eliteteqpos.com/porto-novo/): Ouémé Department, Benin's official capital - [Parakou](https://eliteteqpos.com/parakou/): Borgou Department, the commercial hub of northern Benin - [Abomey-Calavi](https://eliteteqpos.com/abomey-calavi/): Atlantique Department, a fast-growing urban area adjoining Cotonou - [Bohicon](https://eliteteqpos.com/bohicon/): Zou Department, a commercial crossroads in central Benin near Abomey ## Questions businesses ask us **Is there a WhatsApp CRM for hotels in Benin?** Yes. Hotels teams in Benin use EliteTeQ Inbox with their own +229 WhatsApp Business number. Staff in Cotonou, Porto-Novo or anywhere else answer from their own logins, customers write in French, and office hours run on Cotonou time (WAT). Plans start at $29 a month with a 7-day free trial. **Does it connect to our booking engine or channel manager?** No. EliteTeQ Inbox doesn’t manage room inventory. Your team confirms bookings in your own system and tracks the guest conversation in the inbox. **Can the restaurant and spa have their own numbers?** Yes. Connect several WhatsApp Business numbers in one workspace, each with its own team. **Can guests write in other languages?** Yes. Customers write in any language and your team replies in the same chat. There is no automatic translation. **Can several staff use the same WhatsApp number?** Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected. **How much does it cost?** Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial. Sources for the WhatsApp rules on this page (Meta): - [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) - [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits) - [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview) - [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) - [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform) ## Every hotels enquiry is an opportunity. Don’t let yours get lost in Benin. Bring your channels, your team and every customer conversation into one organised workspace. Start Your Free Trial Today: https://crm.eliteteqpos.com/signup ## More about EliteTeQ Inbox EliteTeQ Inbox: smarter business, better conversations. - [EliteTeQ Inbox overview](https://eliteteqpos.com/bj/inbox/) - [Shared WhatsApp inbox](https://eliteteqpos.com/bj/inbox/whatsapp-team-inbox/) - [WhatsApp CRM & pipeline](https://eliteteqpos.com/bj/inbox/whatsapp-crm/) - [Facebook & Instagram inbox](https://eliteteqpos.com/bj/inbox/facebook-instagram-inbox/) - [Click-to-WhatsApp ad leads](https://eliteteqpos.com/bj/inbox/click-to-whatsapp-ads/) - [WhatsApp API for developers](https://eliteteqpos.com/bj/inbox/api/) - [Pricing](https://eliteteqpos.com/bj/inbox/pricing/) ## Talk to EliteTeQ about EliteTeQ Inbox - WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20hotels%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Benin.) - Email: info@eliteteqpos.com - Web: https://eliteteqpos.com/bj/inbox/industries/hotels/