# Every “price?” under your posts, answered: Facebook and Instagram inbox in Benin, next to WhatsApp

**Every DM and every comment on your posts lands in the same inbox as your WhatsApp chats.**

Customers ask the same question in three places: a WhatsApp message, an Instagram DM and a “price?” under a post. EliteTeQ Inbox brings them together, so one team answers all of them, and the comments get the same speed as the DMs. Customers in Benin write in French, and keyword auto-replies work in French too.

- Facebook Messenger and Instagram DMs
- Comments on Facebook and Instagram posts
- Automatic replies by keyword, public or private
- Filter the inbox by channel

Bring my comments into one inbox free: https://crm.eliteteqpos.com/signup (7 days free · no card needed · Facebook and Instagram on every plan)

## The comments nobody saw

> People ask “price?” under our posts and we notice days later.

Comments on your Facebook and Instagram posts land in a Comments tab, with the post they belong to, until someone marks them handled.

> We type the same answer about price and location all day.

Make a rule once: when a comment says “price”, “cost” or “how much”, reply under the post and send the details in a private message.

> Instagram DMs are on one phone and WhatsApp on another.

Messenger, Instagram and WhatsApp chats share one list, each with its channel badge.

### How many “price?” comments are sitting under your posts right now?

Send us your Page or Instagram name. We connect them with you and set up your first automatic reply for the questions you get most. [Connect my Facebook and Instagram](https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20answer%20our%20Facebook%20and%20Instagram%20messages%20and%20comments%20in%20the%20same%20inbox%20as%20WhatsApp.%20Can%20you%20help%20me%20connect%20them%3F%20I%E2%80%99m%20in%20Benin.) on WhatsApp +1 214 423 5355.

## How Facebook and Instagram join the inbox

Connect once; from then on DMs and comments arrive with your WhatsApp chats.

1. **Connect your Page and Instagram** — Link your Facebook Page and the Instagram account connected to it, in Settings.
2. **DMs arrive as chats** — Messenger and Instagram conversations appear in the inbox with their channel badge, ready to assign.
3. **Comments get their own tab** — When Codjo comments “how much?” under a post, it appears in Comments with the post, ready for a reply.
4. **Set automatic replies** — Choose keywords like “price” and write a public reply, a private message, or both. They go out by themselves.

## Can I manage Facebook and Instagram messages with WhatsApp in one inbox?

Yes. EliteTeQ Inbox connects your Facebook Page and Instagram account alongside your WhatsApp Business number. Messenger chats and Instagram DMs land in the same inbox as WhatsApp, and comments on your posts land in a Comments tab, so one team in Benin answers every channel from one place.

- Messenger, Instagram DMs and WhatsApp in one list
- Comments with the post they belong to
- Automatic public or private replies by keyword
- Included on every plan

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Benin | +229 WhatsApp Business numbers, office hours on Cotonou time (WAT) |
| Languages | Customers write in French |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## What changes for your social team

No more switching between apps, or comments that nobody saw.

### One list for every channel

Each chat shows its channel, so the team knows whether it is answering on WhatsApp, Messenger or Instagram. Filter to one channel when you need to.

- Channel badges on every chat
- Assign and comment the same way on every channel
- Each customer becomes a lead in the pipeline

### Comments, answered like chats

A two-pane Comments view shows the post and its threaded comments. Reply in public, send the commenter a private message, or both, from one box, with saved replies.

- Post card with the comment thread
- Public/private switch in one composer
- Saved replies for common questions

### Automatic replies by keyword

Make a rule: when a comment on Facebook, Instagram or both contains “price”, “how much” or “available”, reply publicly and send the details in a private message.

- Up to 40 keywords per rule
- Choose Facebook, Instagram or both
- Turn rules on and off any time

## Separate apps vs one inbox

The channels are different; the customer in Cotonou is the same.

| Separate apps | EliteTeQ Inbox |
|---|---|
| WhatsApp, Messenger and Instagram on different devices | All in one list, with channel badges |
| Comments noticed late, or not at all | A Comments tab with every post’s thread |
| The same answer typed again and again | Keyword auto-replies and saved replies |
| No record of who answered | Every reply tied to a teammate |

## For businesses that sell from their posts

Where customers find you on Facebook or Instagram and ask before they buy.

- [Beauty salons](https://eliteteqpos.com/bj/industries/beauty-salons/)
- [Restaurants & cafés](https://eliteteqpos.com/bj/industries/restaurants-and-cafes/)
- [Clothing stores](https://eliteteqpos.com/bj/industries/clothing-stores/)
- [Electronics stores](https://eliteteqpos.com/bj/industries/electronics-stores/)
- [Mobile phone shops](https://eliteteqpos.com/bj/industries/mobile-phone-shops/)
- [Pharmacies](https://eliteteqpos.com/bj/industries/pharmacies/)
- [Hardware stores](https://eliteteqpos.com/bj/industries/hardware-stores/)
- [Wholesale & distribution](https://eliteteqpos.com/bj/industries/wholesale-distribution/)

## EliteTeQ Inbox in Benin

Facebook, Instagram and WhatsApp customers in Benin land in the same pipeline, so a buyer who first commented on a post and later messaged on WhatsApp is still one lead.

In Benin, many traders in Cotonou take orders by WhatsApp, including from customers across the border. EliteTeQ Inbox keeps those orders and questions in one shared list.

Customers in Benin mostly write in French. Your team replies in French, and template messages for customers who haven’t written in 24 hours can be created in French too.

Office hours are set day by day for each number. A common setup in Cotonou: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +229 (e.g. +229 01 00 00 00 00)
- **Office hours:** Run on Cotonou time (WAT)
- **Weekend:** Saturday and Sunday
- **Templates:** English or French
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

## Selling on WhatsApp in Benin

Customers in Benin pay with MTN MoMo and Moov Money wallets, cash, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.

### [Bohicon](https://eliteteqpos.com/bohicon/)

Zou Department · a commercial crossroads in central Benin near Abomey

Bohicon sits on Benin's main north–south road and hosts one of the region's busiest markets, making it a stopping point for traders and goods. Mobile money (MTN MoMo, Moov Money) and cash are both common, and taxes are administered by the Direction Générale des Impôts. A busy market on the main north–south road draws traders and wholesale buyers. Customers in Bohicon who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Cotonou](https://eliteteqpos.com/cotonou/)

Littoral Department · Benin's economic capital and main port

Cotonou is Benin's commercial centre and port, and a substantial share of its trade is re-export toward Nigeria and the interior, which gives wholesale activity a cross-border character and makes multi-currency awareness genuinely useful. The Dantokpa market area operates at a very different scale and pace from the city's formal retail and restaurant districts. Mobile money and cash both carry large shares of settlement. Customers in Cotonou who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Porto-Novo](https://eliteteqpos.com/porto-novo/)

Ouémé Department · Benin's official capital

Porto-Novo is the constitutional capital and an administrative centre, with trade driven by public-sector activity and by proximity to the Nigerian border rather than by port logistics. Demand is steady on weekdays, and cross-border shopping influences pricing. Administrative employment and the nearby Nigerian border shape trade more than any market does, giving steady weekdays and cross-border price pressure. Customers in Porto-Novo who find you on Instagram or Facebook land in the same list as WhatsApp.

### EliteTeQ Inbox in every city of Benin

- [Cotonou](https://eliteteqpos.com/cotonou/): Littoral Department, Benin's economic capital and main port
- [Porto-Novo](https://eliteteqpos.com/porto-novo/): Ouémé Department, Benin's official capital
- [Parakou](https://eliteteqpos.com/parakou/): Borgou Department, the commercial hub of northern Benin
- [Abomey-Calavi](https://eliteteqpos.com/abomey-calavi/): Atlantique Department, a fast-growing urban area adjoining Cotonou
- [Bohicon](https://eliteteqpos.com/bohicon/): Zou Department, a commercial crossroads in central Benin near Abomey


## Questions businesses ask us

**Is Facebook and Instagram on every plan?**

Yes. Starter, Growth and Business all include Messenger, Instagram DMs and comments.

**Which Instagram account can I connect?**

An Instagram professional account linked to your Facebook Page.

**Can automatic replies go out privately?**

Yes. A rule can post a public reply, send the commenter a private message, or both.

**Do automatic comment replies work in French?**

Yes. A rule replies when a comment contains words you choose, in any language, so add the words customers in Benin actually type, such as “prix”. The rule can reply publicly, send a private message, or both.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Answer every channel from one place in Benin

Start the 7-day free trial and connect your Page in Settings.

## More about EliteTeQ Inbox

- [EliteTeQ Inbox overview](https://eliteteqpos.com/bj/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/bj/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/bj/inbox/whatsapp-crm/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/bj/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/bj/inbox/api/)
- [Pricing](https://eliteteqpos.com/bj/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20answer%20our%20Facebook%20and%20Instagram%20messages%20and%20comments%20in%20the%20same%20inbox%20as%20WhatsApp.%20Can%20you%20help%20me%20connect%20them%3F%20I%E2%80%99m%20in%20Benin.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/bj/inbox/facebook-instagram-inbox/